KM Bizhub C224

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  • ShibaMom
    Junior Member
    • Dec 2019
    • 7
    #1

    KM Bizhub C224

    Glad to find this forum. I am having an issue with a C224 and cannot figure out what is going on. This printer is at church and we upgraded our internet from AT&T DSL to fiber. The KM installer used a Silex wireless bridge to make it seen on the network. I have configured that and it shows as connected on the modem. If i attempt printing via network, it says "printer is offline" yet the Silex is clearly connected. If i hardwire directly to a laptop, the laptop sees it and the printer shows as being "idle." If i attempt printing anything, it goes from idle to one document printing back to idle in 2 seconds. After clicking on print, the light comes on on the printer as expected but goes back off and never prints. It never shows a print job in queue. I have tried a static IP, removing/adding printer, stopping/starting print spool, rebooting, and everything else. A tech came today and had no idea what to do. I would so appreciate help in this. I can print a document from my home printer and print from that but that is it. Thank you in advance


    Robin
    Tags: idle, print, printer, printing, shows
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463
      #2
      Re: KM Bizhub C224

      initialize the network settings and try again.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808
          #3
          Re: KM Bizhub C224

          Originally posted by Synthohol
          initialize the network settings and try again.
          +1 to this suggestion.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22705
              #4
              Re: KM Bizhub C224

              Do you have any sort of authentication or account track set up on the machine? The most obvious possibility is that the IP range has changed with the new router, and your printer is still on the old IP range. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • ShibaMom
                  Junior Member
                  • Dec 2019
                  • 7
                  #5
                  Re: KM Bizhub C224

                  Originally posted by Synthohol
                  initialize the network settings and try again.
                  Thank you for your reply. I will try this first thing Thursday morning. I had checked the IP address range to make sure nothing had changed there but hadn't considered this


                  Robin

                    Comment

                    • emujo2
                      Service Manager

                      1,000+ Posts
                      • Mar 2017
                      • 1580
                      #6
                      Re: KM Bizhub C224

                      The C224 is pretty old, I have a hunch you also updated your workstations/laptops..If so you may need a driver update The simple changing of a router (as long as the schema remains the same) should not affect printing..If the driver is showing OFFLINE, then this is a normal symptom that results when the SNMP protocol no longer talks to the print driver. I would start by deleting any old c224 drivers and adding the latest c224/c224e drivers. Under printer properties/config tab you should be able to querry the printer for it's accessories. If you get a failure message, this is the problem (again assuning IP schema hasn't changed). You will need to determin why the drriver can no longer talk to the printer. You may havbe some new anti virus software on the new router..ensure snmp traffic is allowed, along with port 91XX. E

                        Comment

                        • ShibaMom
                          Junior Member
                          • Dec 2019
                          • 7
                          #7
                          Re: KM Bizhub C224

                          Originally posted by blackcat4866
                          Do you have any sort of authentication or account track set up on the machine? The most obvious possibility is that the IP range has changed with the new router, and your printer is still on the old IP range. =^..^=
                          No authentication or track settings. I checked the IP range immediately to make sure that was okay. I have been trying to figure this out since Friday but will initialize the network settings and see if that solves the issue. Thank you for your reply

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5463
                              #8
                              Re: KM Bizhub C224

                              meant to ask, can you bring up the copiers web page from a local PC?
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • copyman
                                  Owner / Technician

                                  Site Contributor
                                  2,500+ Posts
                                  • Sep 2005
                                  • 4217
                                  #9
                                  Re: KM Bizhub C224

                                  Unless I missed it can you ping the IP address? If initilizing the network settings don't work I would iniltilize all settings in the admin mode. This should clear any setting that would lock network. Backup all the settings first to a jump drive

                                    Comment

                                    • ShibaMom
                                      Junior Member
                                      • Dec 2019
                                      • 7
                                      #10
                                      Re: KM Bizhub C224

                                      Originally posted by Synthohol
                                      meant to ask, can you bring up the copiers web page from a local PC?
                                      I can via USB right now

                                        Comment

                                        • Synthohol
                                          Certified Konica Expert

                                          Site Contributor
                                          5,000+ Posts
                                          • Mar 2016
                                          • 5463
                                          #11
                                          Re: KM Bizhub C224

                                          can you do it through the network is what im asking.
                                          We know a thing or two because we've seen a thing or two.
                                          The medication helps though...

                                            Comment

                                            • copyman
                                              Owner / Technician

                                              Site Contributor
                                              2,500+ Posts
                                              • Sep 2005
                                              • 4217
                                              #12
                                              Re: KM Bizhub C224

                                              Originally posted by Synthohol
                                              can you do it through the network is what im asking.
                                              Exactly what I was thinking. Why would you use a USB cable when you are trying to troubleshoot a network connection!

                                              By the way to add to Synthohol post no crossover cable is needed with konica minolta equipment for many years now.

                                                Comment

                                                • Synthohol
                                                  Certified Konica Expert

                                                  Site Contributor
                                                  5,000+ Posts
                                                  • Mar 2016
                                                  • 5463
                                                  #13
                                                  Re: KM Bizhub C224

                                                  plus how do you get to PSWC via USB?
                                                  We know a thing or two because we've seen a thing or two.
                                                  The medication helps though...

                                                    Comment

                                                    • Phil B.
                                                      Field Supervisor

                                                      10,000+ Posts
                                                      • Jul 2016
                                                      • 22808
                                                      #14
                                                      Re: KM Bizhub C224

                                                      Originally posted by ShibaMom
                                                      I can via USB right now
                                                      you shouldn't be able to see the WIM/Net Page from a usb.

                                                      that would be restricted to Cat5 connection to a newtork

                                                      if it is.. and you have a new router .. the setting on the new router don't juve

                                                        Comment

                                                        • ShibaMom
                                                          Junior Member
                                                          • Dec 2019
                                                          • 7
                                                          #15
                                                          Re: KM Bizhub C224

                                                          Originally posted by Synthohol
                                                          can you do it through the network is what im asking.
                                                          Actually i mislead you. No i cannot access anything about the printer via web configuration. If i use a USB cable, I can access the printer settings through a laptop. The modem sees the wireless bridge but bringing up the printer is shown as offline. I was thinking about printer settings rather than the web configuration.

                                                            Comment

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