Konica Minolta C360i

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  • Albonline
    Service Manager

    1,000+ Posts
    • Sep 2008
    • 1135

    #16
    Re: Konica Minolta C360i

    just an fyi trading boards around in this series is fatal, to to the entire set.

    Comment

    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7926

      #17
      Re: Konica Minolta C360i

      You can try to format Storage board from Admin menu if no access to service mode:

      [Utility]
      • [Storage Management]
        • [Format]
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • karel
        Technician
        • Mar 2018
        • 44

        #18
        Re: Konica Minolta C360i

        tsbservice I can't do this



        Dropbox - IMG_20200420_085400 (1).jpg - Simplify your life

        I can do nothing more

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5740

          #19
          Re: Konica Minolta C360i

          try a warm boot (T/R) and try and access service mode once (OK) is displayed.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

          Comment

          • Albonline
            Service Manager

            1,000+ Posts
            • Sep 2008
            • 1135

            #20
            Re: Konica Minolta C360i

            Originally posted by karel
            tsbservice I can't do this



            Dropbox - IMG_20200420_085400 (1).jpg - Simplify your life

            I can do nothing more
            You need to clear that base board ,with a reset tool, the 789 file works on it.then try loading a fresh copy of firmware.

            Comment

            • Bix
              Service Manager

              1,000+ Posts
              • Apr 2018
              • 1421

              #21
              Re: Konica Minolta C360i

              I'm sure it's the STRB. A very common problem in these printers. Replace it and rewrite the firmware, it takes a few minutes. It has already happened to me in two C300i.

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7926

                #22
                Re: Konica Minolta C360i

                Hey Bix, long time no see. Mate I'm so glad you still hanging around
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • Bix
                  Service Manager

                  1,000+ Posts
                  • Apr 2018
                  • 1421

                  #23
                  Re: Konica Minolta C360i

                  Hey tsbservice, yes you are right! it's nice to reread you, I had a fever, cough and I no longer had the sensation of taste. But now, I believe I am healed.

                  Comment

                  • ivovb
                    Senior Tech

                    500+ Posts
                    • Apr 2008
                    • 695

                    #24
                    Re: Konica Minolta C360i

                    Originally posted by karel
                    Sometimes it is worth following a different path than machine manufacturers advise
                    KM is often wrong, some models are one big mistake
                    Yes You are right and it is not only KM, but Toshiba, Brother, HP etc. I have several times of a wrong procedures concerning replacement electronic parts or solving a problem. Quite often expirience is better advisor.

                    BR
                    I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.

                    Comment

                    • karel
                      Technician
                      • Mar 2018
                      • 44

                      #25
                      Re: Konica Minolta C360i

                      Can you run diagnostics? If yes what it gives?
                      -Cannot perform diagnostics.




                      try a warm boot (T/R) and try and access service mode once (OK) is displayed.
                      -warm boot does not help




                      You need to clear that base board ,with a reset tool, the 789 file works on it.then try loading a fresh copy of firmware.
                      -I did today(a789be.tar), unfortunately it didn't help either


                      I'm sure it's the STRB. A very common problem in these printers. Replace it and rewrite the firmware, it takes a few minutes. It has already happened to me in two C300i.
                      -I'm planning to buy STRGB


                      Greetings to all

                      Comment

                      • Albonline
                        Service Manager

                        1,000+ Posts
                        • Sep 2008
                        • 1135

                        #26
                        Re: Konica Minolta C360i

                        Originally posted by karel
                        Can you run diagnostics? If yes what it gives?
                        -Cannot perform diagnostics.




                        try a warm boot (T/R) and try and access service mode once (OK) is displayed.
                        -warm boot does not help




                        You need to clear that base board ,with a reset tool, the 789 file works on it.then try loading a fresh copy of firmware.
                        -I did today(a789be.tar), unfortunately it didn't help either





                        I'm sure it's the STRB. A very common problem in these printers. Replace it and rewrite the firmware, it takes a few minutes. It has already happened to me in two C300i.
                        -I'm planning to buy STRGB


                        Greetings to all

                        get the nvme m.2 ssd enclosure. 30 usd$ on amazon. reformat the storage board , its just a standard m2 drive.

                        Comment

                        • karel
                          Technician
                          • Mar 2018
                          • 44

                          #27
                          Re: Konica Minolta C360i

                          of course, I've already ordered the M2 adapter. If the repair fails I will buy a new STRGB

                          Comment

                          • tsbservice
                            Field tech

                            Site Contributor
                            5,000+ Posts
                            • May 2007
                            • 7926

                            #28
                            Re: Konica Minolta C360i

                            As Controller Firmware resides on STRGB and most of the features on Controller run on device's hardware namely MFPB, corrupted STRGB may prevent device from operating normal.
                            I hope format would cure it. Let us know.
                            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                            Comment

                            • Jumping Jack Flash
                              Technician
                              • Jul 2009
                              • 61

                              #29
                              Re: Konica Minolta C360i

                              Originally posted by karel
                              of course, I've already ordered the M2 adapter. If the repair fails I will buy a new STRGB
                              My advice, start with the basic things and
                              change the pendriv from which you upload FW to older 1-2GB.
                              Do not start the device if you have the message N.G. It always helped

                              Comment

                              • karel
                                Technician
                                • Mar 2018
                                • 44

                                #30
                                Re: Konica Minolta C360i

                                Originally posted by Jumping Jack Flash
                                My advice, start with the basic things and
                                change the pendriv from which you upload FW to older 1-2GB.
                                Do not start the device if you have the message N.G. It always helped

                                I have tested flash drives with smaller capacity, unfortunately still N.G

                                Comment

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