[Dead] Konica Minolta C360i

[karel]

Hi,
I have Konica Minolta C360i. I try to upload the firmware (AA2J0Y0-F000-G00-7B-990) and I get MFP N.G. Do you have any ideas how to fix it

[copier tech]

Re: Konica Minolta C360i

Hi,
I have Konica Minolta C360i. I try to upload the firmware (AA2J0Y0-F000-G00-7B-990) and I get MFP N.G. Do you have any ideas how to fix it

Does the machine come to ready or does it have a fault?

Try the latest version GC1-7B

[karel]

Re: Konica Minolta C360i

The machine hangs on the Konica Minolta inscription. I tried the latest software but it didn't help either. I cannot enter the service mode

[tsbservice]

Re: Konica Minolta C360i

Disconnect any installed options and select all but MFPB. If rest is updated successfully select only MFPB and try again update.

[karel]

Re: Konica Minolta C360i

I've done this before and it didn't work

[tsbservice]

Re: Konica Minolta C360i

MFPB or Storage board may be bad.

[Synthohol]

Re: Konica Minolta C360i

do a data clear after backing up the address book (if any)
or
Solution
CAUSE: Corrupt MFP board or Storage board

SOLUTION: Perform the steps below.
1. Disconnect all peripherals (Finisher, Document Feeder, Fax option, etc.).
2. Load MFP Firmware only:
a. Copy folder FW0020 on the root of a recommended USB drive (refer to KBA00044472).
b. Ensure the machine is powered OFF and insert the USB drive in the front USB port.
c. Hold down the Stop button behind the little cover on the back of the Touch Panel while powering ON the machine.
b. Select MFP Controller ONLY and make sure all other firmware files are unselected.
d. Press the Start button to start loading the firmware.
e. Power OFF the machine when completed.
3. Reconnect all peripherals (Finisher, Document Feeder, Fax option, etc.)
4. Load all Firmware except MFP Controller:
a. Hold down the Stop button behind the little cover on the back of the Touch Panel while powering ON the machine.
b. Select all other firmware files and make sure MFP Controller is not selected
c. Press the Start button to start loading the firmware.
d. Power OFF the machine when completed.
5. Remove USB drive.
6. Power ON machine and test functionality.

[karel]

Re: Konica Minolta C360i

I did as in the instructions above
When uploading, the counter reaches 70% and then N.G

[tsbservice]

Re: Konica Minolta C360i

Can you run diagnostics? If yes what it gives?

[karel]

Re: Konica Minolta C360i

The machine will not allow entering the service mode

[tsbservice]

Re: Konica Minolta C360i

It can be done without need to enter CE mode, just turn on machine main switch while pressing the power key. After short beep release power key.

[karel]

Re: Konica Minolta C360i

I will run diagnostics tomorrow.
Can formatting STRGB in another C360i help?

[tsbservice]

Re: Konica Minolta C360i

I dunno. As usual they(KM) say boards cannot be swapped(Storage,CPU,Base) and usual blah-blah...

[karel]

Re: Konica Minolta C360i

Sometimes it is worth following a different path than machine manufacturers advise
KM is often wrong, some models are one big mistake

[Albonline]

Re: Konica Minolta C360i

I will run diagnostics tomorrow.
Can formatting STRGB in another C360i help?

Short answer is no , but it can be formatted in an external drive converter , and then follow machine recovery procedure.