C554e during firmware update MF controller shows N.G

[copier tech]

[Albonline]

Re: C554e during firmware update MF controller shows N.G

disconnect hdd try again . if that fails reset mfp . check machine type and reflash.

[mascan42]

Re: C554e during firmware update MF controller shows N.G

If all the other firmware except MFP downloads successfully, try doing just the MFP on its own. If it still doesn't work, try disconnecting options.

[Synthohol]

Re: C554e during firmware update MF controller shows N.G

"MFP=NG" message
Problem Solution
ID: KBA01400074
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Related Options:


Problem
"MFP=NG" message may be indicated when attempting to install firmware.

Solution
CAUSE: Possible corruption of the SSD board (SSDB) or Hard Disk Drive (HDD) unit.

SOLUTION: Before performing the steps below attempt to load firmware with the HDD physically disconnected from the MFPB. If the "MFP=NG" message returns then connect the HDD and proceed.

Format the HDD/SSD Procedure:

If able to access the Service Mode to format the HDD or SSD, perform the following steps.

WARNING: Carefully follow the steps below, as doing so will avoid any unnecessary replacement components, such as the MFPB/PRCB/HDD (when only the SSD is actually required).

1. Press Menu.
2. Select Counter.
3. Select Display Keypad.
4. Access Service Mode "Stop 00" "Stop 01".
5. Enter 9272 4 times (Factory default).
6. Select System 2.
7. Select HDD and set to "Uninstall".
8. Select State Confirmation.
9. Select Memory/HDD Adj.
10. Press down-arrow 2/2.
11. Select SSD Format.
12. Select Logical Format.
13. Power MFP OFF/ON.
14. Repeat steps 1 through 5 to access Service Mode.
15. Select System 1.
16. Select Initialization.
17. Clear All Data.
18. Select System 2.
19. Select HDD and set to "Install".
20. Power MFP OFF/ON. \
21. Repeat steps 1 through 5 to access Service Mode.
22. Select State Confirmation.
23. Select Memory/HDD Adj.
24. Use the down-arrow to access page 2.
25. Select HDD Format.
26. Select Logical Format.
27. Power MFP OFF/ON.

• If the problem is not resolved after performing the above procedure, call the CSC for further support.
• Please install the following "4e" Series firmware if the SSD has been approved for replacement and replaced. (Note: If firmware version is later than C8 then flash current firmware or update firmware to current base)

[copier tech]

Re: C554e during firmware update MF controller shows N.G

Thanks for the info.

I'm going back with a new SSD will try the suggestions FW update with the HDD disconnected.

It wont let me access CE mode so I have limited options.

[tsbservice]

Re: C554e during firmware update MF controller shows N.G

It wont let me access CE mode so I have limited options.

Have you tried access CE mode through reset thingy?
Was about to post what Synthohol posted but feeling like Albonline knows more than KM tech support.

[copier tech]

Re: C554e during firmware update MF controller shows N.G

Have you tried access CE mode through reset thingy?
Was about to post what Synthohol posted but feeling like Albonline knows more than KM tech support.

"reset thingy?" you might need to be more specific?

[tsbservice]

Re: C554e during firmware update MF controller shows N.G

"reset thingy?" you might need to be more specific?

Not in public.

[Synthohol]

Re: C554e during firmware update MF controller shows N.G

hey, i also thought about making sure the machine type is entered correctly.
if you print the network config page does it show the correct model?

[Mr Magic]

Re: C554e during firmware update MF controller shows N.G

Try down-grading the FW!

[copier tech]

Re: C554e during firmware update MF controller shows N.G

I'm onsite now.

• first again tried latest firmware GDN-M1 same issue control N.G
• Tried downgrading with GDF-M1 same N.G message
• Fitted new SSD & powered back on with GDN-M1 this time all firmware shows OK & print button is blue.
• Shut down the machine removed the USB pen.
• Powered back on machine takes ages to boot up but finally came ready!
• I believe this machine had the old faulty type SSD & factory firmware so when I updated to the latest 7 year firmware this caused the issue.

[femaster]

Re: C554e during firmware update MF controller shows N.G

I'm onsite now.

• I believe this machine had the old faulty type SSD & factory firmware so when I updated to the latest 7 year firmware this caused the issue.

That SSD you pulled out might still be OK, even if it was one of the earlier problem ones.

Since the firmware hadn't been update previously, it's possible that the SSD contained older firmware and couldn't be updated with the main firmware. Toss the SSD into a machine back at the office and run the "SSD Board Tool" (A5C10Y0-F000-G00-A9-04--SSD-FW-Ver6.03m.exe) on it. It will update the firmware if it needs it, or will tell you if the firmware is already updated. If it does update the firmware, then you will also need to run a regular firmware update afterwards as newer main firmware will update the SSD further.

The main firmware won't update the SSD unless the SSD has version 6.03m or newer on it. If it's older you MUST run the SSD Tool first in order to update the SSD to V6.03m.

[tsbservice]

Re: C554e during firmware update MF controller shows N.G

That SSD you pulled out might still be OK, even if it was one of the earlier problem ones.

Since the firmware hadn't been update previously, it's possible that the SSD contained older firmware and couldn't be updated with the main firmware. Toss the SSD into a machine back at the office and run the "SSD Board Tool" (A5C10Y0-F000-G00-A9-04--SSD-FW-Ver6.03m.exe) on it. It will update the firmware if it needs it, or will tell you if the firmware is already updated. If it does update the firmware, then you will also need to run a regular firmware update afterwards as newer main firmware will update the SSD further.

The main firmware won't update the SSD unless the SSD has version 6.03m or newer on it. If it's older you MUST run the SSD Tool first in order to update the SSD to V6.03m.

Exactly my thoughts.

[copier tech]

Re: C554e during firmware update MF controller shows N.G

That SSD you pulled out might still be OK, even if it was one of the earlier problem ones.

Since the firmware hadn't been update previously, it's possible that the SSD contained older firmware and couldn't be updated with the main firmware. Toss the SSD into a machine back at the office and run the "SSD Board Tool" (A5C10Y0-F000-G00-A9-04--SSD-FW-Ver6.03m.exe) on it. It will update the firmware if it needs it, or will tell you if the firmware is already updated. If it does update the firmware, then you will also need to run a regular firmware update afterwards as newer main firmware will update the SSD further.

The main firmware won't update the SSD unless the SSD has version 6.03m or newer on it. If it's older you MUST run the SSD Tool first in order to update the SSD to V6.03m.

Thats a good shout it had SSD version 6.01a so if I had updated that version first then my main fw most likely would have worked! I will keep this the old SSD for the next rebooting loop issue!

As it happens customer rang back saying she cant scan to email & that the scan option is missing? When I first turned the machine on it changed from manual IP to DHCP & lost the original IP so I had to set that back.

Would a new SSD also have turned off the scan to email option!?

[tsbservice]

Re: C554e during firmware update MF controller shows N.G

Check in System 2 that HDD is installed.