Restart 454e

[Gift]

Re: Restart 454e

Is the battery on the controller board OK? I've seen some dying on the xx4e series leading to several issues, like data lost (counter "0").

Edit: I think the voltage should be arund 3.3V

[copier tech]

Re: Restart 454e

Is the battery on the controller board OK? I've seen some dying on the xx4e series leading to several issues, like data lost (counter "0").

Edit: I think the voltage should be arund 3.3V

Interesting, we are always getting 'asked' how to clear the 4e series counters, so simply removing the battery will do the trick!?

[Gift]

Re: Restart 454e

Interesting, we are always getting 'asked' how to clear the 4e series counters, so simply removing the battery will do the trick!?

Yeah it might but I never tried to force it that way. I had a case with complete data loss after the machine was unplugged during a preventive maintanance and another case when we swapped a unit and powered it on when it arrived in our workshop for inspection and a "normal" data clear due to privacy protection.

[uzi mana]

Re: Restart 454e

Anyone know what to do?

[srvctec]

Re: Restart 454e

Anyone know what to do?

You still haven't mentioned whether you've done a Clear All Data in service mode as suggested by tsbservice in post #11. You replied to him with a completely different answer like you didn't even think his suggestion had merit. Maybe you just overlooked it or didn't get what he said or maybe there is a language barrier?

[uzi mana]

Re: Restart 454e

You still haven't mentioned whether you've done a Clear All Data in service mode as suggested by tsbservice in post #11. You replied to him with a completely different answer like you didn't even think his suggestion had merit. Maybe you just overlooked it or didn't get what he said or maybe there is a language barrier?

yes i did it and dont help

[Gift]

Re: Restart 454e

battery check?

[uzi mana]

Re: Restart 454e

battery check?

I checked
3.2 v

[Gift]

Re: Restart 454e

If you really tried everything suggested here it's hard to tell how to proceed, especially if there's no chance for the sales guy to sell a new MFP and write this one off

Have you tried swapping any boards/electrical components so far, like PSU, MFP board, operation panel? Perhaps you have a part donator for stripping some stuff.

[uzi mana]

Re: Restart 454e

If you really tried everything suggested here it's hard to tell how to proceed, especially if there's no chance for the sales guy to sell a new MFP and write this one off

Have you tried swapping any boards/electrical components so far, like PSU, MFP board, operation panel? Perhaps you have a part donator for stripping some stuff.

I have not tried it yet
Strange it happens to me in 2 machines same problem
I need to get another machine to replace parts like PSU or MFP

[femaster]

Re: Restart 454e

Interesting, we are always getting 'asked' how to clear the 4e series counters, so simply removing the battery will do the trick!?

Even just shorting the battery for a few minutes works. I have seen it cause other issues though, which requires a re-shorting of the battery, or reset firmware to bring it back to life.

[allan]

Re: Restart 454e

Even just shorting the battery for a few minutes works. I have seen it cause other issues though, which requires a re-shorting of the battery, or reset firmware to bring it back to life.

Shorting the battery that keeps the SSD running is a bit risky in the field. Like you said don't know the weirdness that can follow.
3.2V is close enough to correct should be 3.3V regulated.
Measure on a working machine anyway.


.

[uzi mana]

Re: Restart 454e

even just shorting the battery for a few minutes works. I have seen it cause other issues though, which requires a re-shorting of the battery, or reset firmware to bring it back to life.

o.k
i try it and tall you if it is working
ty

[tsbservice]

Re: Restart 454e

o.k
i try it and tall you if it is working
ty

Don't do that. You may have luck but you may also turn the machine into a boat anchor.

[uzi mana]

Re: Restart 454e

Don't do that. You may have luck but you may also turn the machine into a boat anchor.

o.k

but What to do?