Has anyone had issues with logging into the device via pagescope, the customer is using papercut, they log into pagescope as a user fine, but if they log in as an admin, it says it's not available..
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Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away... -
ive had issues logging in when i accidentally set function version higher than firmware supported
also anything as old as a 4 series cant login during a print/scan job -
There should be 2 types of Admin, which one they tried?
Administrator
Administrator (User mode)A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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Administrator (User Mode) works, but you only see what you'd see as a user, when you go for the full administrator mode - it says that the page can't be foundTip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...Comment
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http or https? Also maybe they try different browser.A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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We've had odd issues logging into Pagescope when someone replaces an older machine with a newer one on the same IP. Chrome and Firefox seem to cache the old page layout and causes odd results with the new machine. This problem is really apparent when going from something like a C224e to a C458.
Maybe Papercut changes something to do with the page layout that causes the failure? Not sure.Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.
If I helped you out, please give me a thumbs up! It helps my reputation.Comment
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If it is a cache issue you could try clearing the cache on the web browser . I have had to do this before to access pagescope on a machine. If you want to test this theory you can try logging in on a browser that the customer doesn't normally use. Check with customer before clearing their cache as they will loose all their saved loginsComment
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