Bizhub c308 dead network card/module?

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  • Elmojo
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2020
    • 170

    #1

    [Electrical] Bizhub c308 dead network card/module?

    So recently, my office was hit with a massive electrical surge from a nearby lightning strike. We had to replace several pieces of equipment, including our switch and some fried cabling.
    Our Konica c308 was working fine, until with morning, when it decided to stop communicating with the network.
    We've tried swapping ports on the switch, and a Cat5e cable, without success.
    At the moment, I have it connected via USB, and shared through a desktop PC, which is obviously not ideal.
    My question is this: Does this machine have a replaceable 'network card' or something similar? If so, does anyone have the part number please?
    Thanks in advance for any advice. This forum has been so valuable in keeping my personal 364e and this c308 up and running over the years. What a treasured resource!
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8131

    #2
    You could try updating the firmware it may have become corrupted.

    Also worth trying to connect your laptop directly to the copier, check if you have any coms LEDs on the LAN port copier side.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

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    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7986

      #3
      Bad news. It's MFP board integrated so unless anyone can repair it you have to replace it.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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      • Elmojo
        Trusted Tech

        Site Contributor
        100+ Posts
        • Oct 2020
        • 170

        #4
        Originally posted by tsbservice
        Bad news. It's MFP board integrated so unless anyone can repair it you have to replace it.
        Well that's no good! :/
        When you say replace it, do you mean the MFP board or the whole machine?
        Is there any way to perform additional testing to confirm that the networking portion of the board is indeed dead, and it's not just something else I've overlooked?
        It seems odd that this thing would be working perfectly, and just suddenly up and die. Of course, everything has to quit at some point, but typically it's in conjunction with an event, such as a power surge or brownout or whatever. This event was about a week ago...

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        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7986

          #5
          I'm sorry to bring the bad news ?
          We had it one like this and end up replacing MFP. It was in big office with many machines so go figure out why...
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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          • Elmojo
            Trusted Tech

            Site Contributor
            100+ Posts
            • Oct 2020
            • 170

            #6
            Originally posted by tsbservice
            I'm sorry to bring the bad news ?
            We had it one like this and end up replacing MFP. It was in big office with many machines so go figure out why...
            That's doable, maybe. Can you suggest a part #, or where to find it?
            We love this copier, and are willing to put some money/effort into getting it back up and running fully again.
            I have some experience working on KM copiers, so if I have a Svc Manual and the right parts, I have a decent chance of completing the repair successfully, perhaps with a few tips from the experts here, of course.

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            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7986

              #7
              Originally posted by Elmojo

              That's doable, maybe. Can you suggest a part #, or where to find it?
              We love this copier, and are willing to put some money/effort into getting it back up and running fully again.
              I have some experience working on KM copiers, so if I have a Svc Manual and the right parts, I have a decent chance of completing the repair successfully, perhaps with a few tips from the experts here, of course.
              There is specific procedure but you can use used board with some knowledge. I will dig my database and come back to you with PM if you're interested.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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              • Elmojo
                Trusted Tech

                Site Contributor
                100+ Posts
                • Oct 2020
                • 170

                #8
                Originally posted by tsbservice
                There is specific procedure but you can use used board with some knowledge. I will dig my database and come back to you with PM if you're interested.
                I am VERY interested. Yes, please! Anything you are willing to share will be greatly appreciated. Thanks!

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                • rrrohan
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1976

                  #9
                  could just put a UK212 on it instead and connect via wifi. cheaper than main board

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                  • Elmojo
                    Trusted Tech

                    Site Contributor
                    100+ Posts
                    • Oct 2020
                    • 170

                    #10
                    Planning ahead, in case I'm not able to fix this machine, and I end up having to replace it...
                    Is anyone aware of a good resource that compares Bizhub models? I mean, what's the difference between a c354e and a c368? Which is newer/faster/fancier? I know there has to be a fairly simple system for how to tell the age and capabilities of these machines, I just don't know it, and it's making it difficult to research options.

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                    • Elmojo
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Oct 2020
                      • 170

                      #11
                      Originally posted by rrrohan
                      could just put a UK212 on it instead and connect via wifi. cheaper than main board
                      A what now? Sounds like a wireless adapter. How does that work? I'd be very interested to hear more about this option!

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                      • rrrohan
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Sep 2011
                        • 1976

                        #12
                        yeah it wifi kit
                        Attached Files

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                        • Elmojo
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Oct 2020
                          • 170

                          #13
                          Originally posted by rrrohan
                          yeah it wifi kit
                          So I've searched all over for the UK-212, and no one reputable appears to have it in stock in the US. Do you know of anywhere to get one that's not super shady? I did find a place called Floridaink.com that claims to have them, but I've never heard of those folks. Any thoughts?
                          As for the module itself, the installation looks fairly simple. Thanks for that guide!

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                          • Synthohol
                            Certified Konica Expert

                            Site Contributor
                            5,000+ Posts
                            • Mar 2016
                            • 5806

                            #14
                            if printing USB then this will do the trick for both wired and wireless.
                            We know a thing or two because we've seen a thing or two.
                            The medication helps though...

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                            • Duplicator
                              IT Manager

                              100+ Posts
                              • May 2022
                              • 245

                              #15
                              You could try to send the MFP board into https://www.hytecrepair.com/ They should be able to fix the board.
                              Otherwise boards from a C258, C308, or C368 can be made to work. If you find a used board let me know and I can write down the procedure.
                              Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

                              If I helped you out, please give me a thumbs up! It helps my reputation.

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