STUCK BIZHUB C364

[AhmedChamumi]

Hello everyone,

Hopefully this finds you all well, i have Konica Minolta bizhub c364 which boots up normally and it shows " Ready to Copy" and from there the start button (the green one) keeps flashing red and the printer doesn't respond to any command (copying, scanning or printing)

Steps taken
Replaced DIMM
Replace HDD
Updated firmware

After all these steps the printer still behave the same, the service manual showed me nothing of this sort.
Has anyone encountered or at least know about the stated phenomenon?
Please assist.

Kind regards,

Ahmed Chamumi.

[tsbservice]

Hi, do you have any errors in service mode? Any ! on display?
Maybe life stop setting is kicking? Check your settings in service mode if machine is set to stop with consumables at 0%

[copyman]

TSB is on to something. One or more of the consumables are probably at 0%. You can go into service mode, "enhanced" security mode, turn off consumable life stop.

[copier tech]

Hello everyone,

Hopefully this finds you all well, i have Konica Minolta bizhub c364 which boots up normally and it shows " Ready to Copy" and from there the start button (the green one) keeps flashing red and the printer doesn't respond to any command (copying, scanning or printing)

Steps taken
Replaced DIMM
Replace HDD
Updated firmware

After all these steps the printer still behave the same, the service manual showed me nothing of this sort.
Has anyone encountered or at least know about the stated phenomenon?
Please assist.

Kind regards,

Ahmed Chamumi.

Open up the device webpage & check for any warning messages ?

[llzzll]

Hello everyone,

Hopefully this finds you all well, i have Konica Minolta bizhub c364 which boots up normally and it shows " Ready to Copy" and from there the start button (the green one) keeps flashing red and the printer doesn't respond to any command (copying, scanning or printing)

Steps taken
Replaced DIMM
Replace HDD
Updated firmware

After all these steps the printer still behave the same, the service manual showed me nothing of this sort.
Has anyone encountered or at least know about the stated phenomenon?
Please assist.

Kind regards,

Ahmed Chamumi.

I had for 2 weeks the Same Problem with a C308. Disable on Service Mode - System 2 - HDD the HDD and try it again.
and let us know if it helped :-)

[aberock]

Hello everyone,

Hopefully this finds you all well, i have Konica Minolta bizhub c364 which boots up normally and it shows " Ready to Copy" and from there the start button (the green one) keeps flashing red and the printer doesn't respond to any command (copying, scanning or printing)

Steps taken
Replaced DIMM
Replace HDD
Updated firmware

After all these steps the printer still behave the same, the service manual showed me nothing of this sort.
Has anyone encountered or at least know about the stated phenomenon?
Please assist.

Kind regards,

Ahmed Chamumi.

flashing start button ?

Check your physical meter count wiring .
at bottom panel .


some times wiring problem can cause the button keep flashing and cant copy / start at all

[AhmedChamumi]

Hi everyone,

Thank you all for your efforts and input regarding the subject in question, I expect to revisit the clients office before Friday...I will get back to you with the outcomes.

Stay blessed.

Ahmed Chamumi.

[tsbservice]

Good luck Ahmed and let us know.

[AhmedChamumi]

Hello everyone,

Kindly let me give you the feedback on the subject above.

Step taken.

1. I have checked for any maintenance sign on device webpage and i found nothing is beyond life span.
2. Changed the USB and the display cable from the working machine still didn't work
3. Inspected the wiring beneath the display still nada.
4. Replaced the HDD again from the working machine formatted it disabled then enabled again.
5. Logged in service mode - enhanced security selected NO STOP in case of spare part(s) expiration.

After all these suggested countermeasures still the machine hasn't responded.

But i have observed one thing when i go to service mode - state confirmation -> scanner to memory & memory -> printer non of these two seems to work, so i figured the last card up my sleeve is ruling out the MFP board is fried.

Any further suggestions if any shall be highly appreciated.

Best regards,

Ahmed Chamumi.

[Albonline]

Hello everyone,

Kindly let me give you the feedback on the subject above.

Step taken.

1. I have checked for any maintenance sign on device webpage and i found nothing is beyond life span.
2. Changed the USB and the display cable from the working machine still didn't work
3. Inspected the wiring beneath the display still nada.
4. Replaced the HDD again from the working machine formatted it disabled then enabled again.
5. Logged in service mode - enhanced security selected NO STOP in case of spare part(s) expiration.

After all these suggested countermeasures still the machine hasn't responded.

But i have observed one thing when i go to service mode - state confirmation -> scanner to memory & memory -> printer non of these two seems to work, so i figured the last card up my sleeve is ruling out the MFP board is fried.

Any further suggestions if any shall be highly appreciated.

Best regards,

Ahmed Chamumi.

this is off the wall but is remote care turned on?

[Konik]

Do as Aberock wrote.
Orange Start button, no errors, copier does not respond.
Typical symptom of a break in the counter circuit.
I'm not sure about this model, because the analog counter is an additional option, so:
Check in Service Mode whether an additional counter is enabled. If so, turn it off.
Under the panel, it means: open the front cover where the toners are and next to the toners, under the panel there is a window for an additional counter or a counter is installed. It's good if you have a extra counter with a cable. If so, connect it and check.
Of course you have to remove the plastic covers to get there.

[Synthohol]

check enhanced security, make sure no vendor mode is active.
i think i have the .tar file if you want to throw the kitchen sink at it

[AhmedChamumi]

Hello everyone, hope this finds you well, im getting back tp you with the outcome of the subject in question.

After a long back and forth i found out that an angry mouse decided to make a dinner out of a bundle of wires at an incredibly inaccessible angle...and we ended up replacing the printer.

Thanks to all of you for your valuable input.

Regards

Ahmed

[Synthohol]

😬😬😬

found half a rat in a 20 bin sorter stuck in the auger belt (other half GONE) but never had a wire chew. thats a helluva find!

[Tech09]

In some of the old clamshells I've found dead mice, dog food and a snake.