Had a customer send me the following pic of copier display. This happen a few pages into a 100 page job. First they got internal error message then the encryption password message in attached photo. It resets by powering off and on but message comes right back when it goes to print. Meter is only around 100k clicks. Any help appreciated. Thanks in advance
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Maybe hard drive failing? -
Pretty sure bad HDD.Comment
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That's what I was thinking. I will try formatting and doing the diag tests. Will have HDD with me just in case. ThanksComment
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I have successfully put in 500gig SSD's in eight series. You can get them a lot cheaper than KM sells their hard drivesComment
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Does 8 series use same 320gb hdd as the 4 series?Comment
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Yes they do. You should be able to pull a hard drive out of any 3-series B&W (if it's a 320GB, that series came with a mix of 250 and 320), 4-, 4e-, 7-, 8-, or 8e-series machine. Clear it using a PC (just deleting the partitions will suffice) and it can be installed into any other machine of the same series listed above.A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...Comment
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Wanted to follow up, ended up replacing the HDD with a 320gb from a 4 series, did a logical format and all good. Well almost... after swapping HDD I loaded the animation F/W and latest regular FW then I got the C-C155 code because it had the FS534 on it.
This office has a few Bizhub C454e, can I roll FS534 over to one of the 4 series , connect and update with C454e FW, then put back on C658 without throwing the code?
Thanks again for the helpComment
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A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...Comment
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