konicaminolta C554E error C3102

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  • tecnomarco
    Trusted Tech

    100+ Posts
    • Jul 2011
    • 214

    #1

    konicaminolta C554E error C3102

    Hi everyone, I have this error code that appears during printing along with a noise that seems like gears, by removing the fusing unit the gear of the DRIVE fuser group starts to turn then stops emitting the noise described above, I wonder is it a problem with the gears of the drive group? I saw that removing this Drive group is a rather long and difficult job because it involves the disassembly of several parts, I tried to replace the M3 but I did not solve it, can anyone suggest me if there is something else to check? ..... I would like to avoid disassembling the Drive group
  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4712

    #2
    If I read correctly you said you removed fuser and still made noise? Not sure how you can do that without machine throwing a fuser code? I would check that the fuser unit isn't binding up. Turn gear by hand and see how hard it is to turn. I've had that code before and most of the time is was paper jammed in fuser or fuser roller bearings were bad/frozen. Usually on high page count machines.

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    • 40yearsplus
      Service Manager

      Site Contributor
      100+ Posts
      • May 2020
      • 113

      #3
      https://www.copytechnet.com/forum/te...102-error-code

      Here is another forum to help you. Put a new fuser unit in and see how it does.

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      • Primoz Primozic
        Junior Member
        • Jul 2024
        • 7

        #4
        Its clutch on fuser drive

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        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4712

          #5
          Originally posted by Primoz Primozic
          Its clutch on fuser drive
          Bad fuser drive clutch will throw 3003 code.

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          • Ziggy
            Senior Tech

            Site Contributor
            VIP Subscriber
            500+ Posts
            • Feb 2018
            • 761

            #6
            C-3102 error code and a noise

            C-3102 error code

            "CAUSE: Heating roller rotation sensor (PS37) may misdetect



            "SOLUTION: New fuser has been developed
            Part Number A2XKR71055

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            • tecnomarco
              Trusted Tech

              100+ Posts
              • Jul 2011
              • 214

              #7
              I can say that the M3 motor runs smoothly I have doubts about the M11 that I disassembled and that during the copying phase it only makes 1 turn then stops and when placing your finger on its surface it vibrates and makes a buzz ... I replaced it but it has the same problem could it be the electronic board that activates the motor?I also checked the fuser unit but it runs smoothly

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              • Reed
                Senior Tech

                Site Contributor
                250+ Posts
                • Feb 2011
                • 258

                #8
                We have had to change out the entire drive assembly on a few of these machines. Recently we did it on a 558e machine. The bushing wears out and there is a lot of play on the fuser drive gear. The machine will start to squeak. It is a process to remove it. Just take your time . It will probably take about an hour to get it out and replace it.

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                • allan
                  RTFM!!

                  5,000+ Posts
                  • Apr 2010
                  • 5462

                  #9
                  Originally posted by Reed
                  We have had to change out the entire drive assembly on a few of these machines. Recently we did it on a 558e machine. The bushing wears out and there is a lot of play on the fuser drive gear. The machine will start to squeak. It is a process to remove it. Just take your time . It will probably take about an hour to get it out and replace it.
                  Sounds about right. Its not that much of a job. 77min including some ball scratching and rumination. We have a lot of old machines in the field so its just another call. I replace the shaft and the bushing. The Galling on the shaft will simple chew the replacement bushing. I remove the AUX cleaning section at around 300K on the fusers that has them. It causes a lot of torque drag and punishes the pressure roller.



                  Whatever

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                  • Synthohol
                    Certified Konica Expert

                    Site Contributor
                    5,000+ Posts
                    • Mar 2016
                    • 5841

                    #10
                    Originally posted by allan
                    I remove the AUX cleaning section at around 300K on the fusers that has them.
                    It causes a lot of torque drag and punishes the pressure roller.
                    ive removed so may 4 series fuser cleaning rollers i lost count at a hundred.
                    once they get crispy they do harm only. ive tried with limited success to lube them with fuser oil but it only lasts a week while i order an new fuser if the belt is burnished.
                    they also slow the fuser down from too much drag as allen pointed out and can cause a daymare.
                    We know a thing or two because we've seen a thing or two.
                    The medication helps though...

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                    • copyman
                      Owner / Technician

                      Site Contributor
                      2,500+ Posts
                      • Sep 2005
                      • 4712

                      #11
                      Instead of removing them I've replaced the cleaning & brush rollers many times, of course with new bushings & bearings. Like leaving them in if customer does a lot of 2 sided printing. I've also removed them but on lower volume accounts.

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                      • allan
                        RTFM!!

                        5,000+ Posts
                        • Apr 2010
                        • 5462

                        #12
                        Originally posted by copyman
                        Instead of removing them I've replaced the cleaning & brush rollers many times, of course with new bushings & bearings. Like leaving them in if customer does a lot of 2 sided printing. I've also removed them but on lower volume accounts.
                        I get a same yield out of these fusers without the cleaning rollers and brushes. I am of the opinion that it is there to just remove the odd toner flak or two that build up on the separation pawls . The toner that come of the pawls will be present on the print out but the paper will clean that off soon enough. There is a reason the 3de part rebuild suppliers sells it with out if or pay extra for an addition kit containing the the AUX rollers. Its a waste of time and money IMO.
                        Whatever

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                        • copyman
                          Owner / Technician

                          Site Contributor
                          2,500+ Posts
                          • Sep 2005
                          • 4712

                          #13
                          Originally posted by allan

                          I get a same yield out of these fusers without the cleaning rollers and brushes. I am of the opinion that it is there to just remove the odd toner flak or two that build up on the separation pawls . The toner that come of the pawls will be present on the print out but the paper will clean that off soon enough. There is a reason the 3de part rebuild suppliers sells it with out if or pay extra for an addition kit containing the the AUX rollers. Its a waste of time and money IMO.
                          The Jap's usually have a reason on why they use certain parts. Especially since they have used this type of fuser with cleaning rollers for many generations of different models. If they thought they could save money by not using the rollers they would! If I remember correctly when I went to C654/754 school the Kon/Min instructor said the cleaning rollers were for high volume duplexing & thick paper run mostly by print shops.

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