C227 internal error

[jwai]

Hello,

One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
( F/W version G00-Y0 )

Any suggestion about this issue?

[Albonline]

Re: C227 internal error

Hello,

One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
( F/W version G00-Y0 )Any suggestion about this issue?

I have seen the flat cable breakdown on units with high scan counts. the repeated flexing wears the conductors out ,you can actually see the cracks is you remove the teflon backing tape.

[blackcat4866]

Re: C227 internal error

I think I'd start with the CCDB. We've seen quite a lot of CCDB failures on 754e series, 658 series, 808 series, especially in very high scan volume environments. =^..^=

[Albonline]

Re: C227 internal error

I think I'd start with the CCDB. We've seen quite a lot of CCDB failures on 754e series, 658 series, 808 series, especially in very high scan volume environments. =^..^=

c227 is not a konica scanner . no ccd uses cis built into first mirror/lamp unit (cis unit)

[blackcat4866]

Re: C227 internal error

Thanks for the correction! =^..^=

[jwai]

Re: C227 internal error

I have seen the flat cable breakdown on units with high scan counts. the repeated flexing wears the conductors out ,you can actually see the cracks is you remove the teflon backing tape.

so you consider the flat cable is the most possible cause?

[blackcat4866]

Re: C227 internal error

Something like this?:

Loire2X Ribbon.JPG

I've seen this on Toshibas. =^..^=

[Albonline]

Re: C227 internal error

so you consider the flat cable is the most possible cause?

you can see the broken traces if you inspect the ribbon cable. if there are ripples in it, its falling apart on the inside.

[copier tech]

Re: C227 internal error

Hello,

One bizhub C227 sometimes displayed internal error and reboot itself, when user copy / scan document through original glass.
I check the trouble code history, the codes ranking are CFA17>CDFA0>C9401, so I reconnected the flat cable and clean the scanner section.
( F/W version G00-Y0 )

Any suggestion about this issue?

I'd start first by updating the firmware & then the function version.

When scanning/copying the HDD is being written to so you could have a failing HDD.

[zoool]

Re: C227 internal error

look for this firmware A7AH0Y0-F000-GC2-K7-990-CHECKSUM-b131

i have that issue in b/w 227

[jwai]

Re: C227 internal error

I'd start first by updating the firmware & then the function version.

When scanning/copying the HDD is being written to so you could have a failing HDD.

The printing is OK, copyscan through document feeder is ok, mainly occurred on copy/scan through original glass.

[jwai]

Re: C227 internal error

I updated the machine with GC2-W4 firmware and test a period, this month I visit and check the error call times, 9401 > FA17 > FC06.

Now I consider it may cause of IR unit, flat cable, MFPB or other else?