C-3110, E-304 and E-301...

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  • Oystercopy
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2009
    • 618
    #1

    C-3110, E-304 and E-301...

    Customer says machine will go into these codes, but (seemingly) only when he's trying to print... machine, once out of code, seems to copy just fine, but only goes into code when he tries to print... weird.

    But then again, when I first installed this machine, the customer could not print to it at all, and it wasn't until they replaced computers/routers on their network that the machine came to life again and started to print...

    So I'm wondering if this might have something to do with network print jobs/traffic causing some confusion in the machine?

    Thanks in advance,
    OC
    Tags: code, customer, network, print
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22960
      #2
      Re: C-3110, E-304 and E-301...

      Originally posted by Oystercopy
      Customer says machine will go into these codes, but (seemingly) only when he's trying to print... machine, once out of code, seems to copy just fine, but only goes into code when he tries to print... weird.

      But then again, when I first installed this machine, the customer could not print to it at all, and it wasn't until they replaced computers/routers on their network that the machine came to life again and started to print...

      So I'm wondering if this might have something to do with network print jobs/traffic causing some confusion in the machine?

      Thanks in advance,
      OC
      Did you mention what model that you were referring to? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5748
          #3
          Re: C-3110, E-304 and E-301...

          its in the title?
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

            Comment

            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1470
              #4
              Re: C3110, E-304 and E-301...

              Originally posted by blackcat4866
              Did you mention what model that you were referring to? =^..^=

              Originally posted by Synthohol
              its in the title?
              It sounds like I wasn't the only one that thought that was a service code. I had to search before I found out that it was the actual model. Just commenting, I have no useful info for the OP unfortunately...
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7929
                  #5
                  Re: C-3110, E-304 and E-301...

                  I would try to change machine network speed settings from Auto maybe to 100 Mbps Full-Duplex or if it's already set to some speed put it back to Auto. Do you have a ping reply?
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22960
                      #6
                      Re: C-3110, E-304 and E-301...

                      Error Signal Reception

                      E301: Referring incorrect memory
                      E304: Finished due to error outside Qt library

                      I did a little reading about Qt, but honestly I have no idea where Qt is integrated on the MFP.
                      I'd call this an answer, but not really an answer. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7929
                          #7
                          Re: C-3110, E-304 and E-301...

                          As always it won't hurt machine being on latest firmware. Another good idea is to put a little switch between machine and network that seems to fix few odd network related issues for me in the past.
                          Turn off all unnecessary network protocols like FTP, IPP, IPV6 etc.
                          Good luck.
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                            Comment

                            • femaster
                              Service Manager

                              1,000+ Posts
                              • May 2011
                              • 1470
                              #8
                              Re: C-3110, E-304 and E-301...

                              Something just came to me. Does there network have POE (Power Over Ethernet)? If so, make sure that they have it turned OFF on the port that the copier is connected to. In rare cases, even this didn't help though. Like tsbservice stated, try with a small switch in line and see if that helps.
                              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                Comment

                                • Oystercopy
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Oct 2009
                                  • 618
                                  #9
                                  Re: C-3110, E-304 and E-301...

                                  Great replies people, thank you. So, a small network switch, with about 4 ports might do it? (I have one of those in my shop that's available)

                                  For reference, this is also a machine, that when I first installed it, it would not print for the customer. You could log in to Pagescope, etc, but you sent a print job and it never printed. While waiting for my IT guy to come back from vacation, the customer ended up replacing several computers and then - miraculously - the machine started to print on its own?! So, in my mind, the possibility that this could still be a network issue is very strong.

                                  Plus, he can reboot the machine and it comes back up, can copy off the feeder, etc, but when sending a print job is where he gets the E-304 and E-301 codes.. strange

                                  OC

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22960
                                      #10
                                      Re: C-3110, E-304 and E-301...

                                      You might treat it like you would a non-print data issue:

                                      Change the IP address
                                      Check for correct print drivers
                                      Check for correct print emulation
                                      Check for duplicate IP

                                      =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • srvctec
                                          Former KM Senior Tech

                                          500+ Posts
                                          • Oct 2009
                                          • 827
                                          #11
                                          Re: C-3110, E-304 and E-301...

                                          First thing I'd do is connect a laptop directly to the C3110 via crossover and if it prints fine without errors from that, then the issue is clearly their network.
                                          Last edited by srvctec; 09-20-2021, 08:28 PM.
                                          Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                                            Comment

                                            • mojorolla
                                              The Wolf

                                              2,500+ Posts
                                              • Jan 2010
                                              • 2571
                                              #12
                                              Re: C-3110, E-304 and E-301...

                                              As mentioned, check the network speed, they don't like auto at GB speed. Also, you don't need a crossover cable anymore, those went away a decade ago. Adjust your laptops NIC cards to create an "ad hoc network" to eliminate the machine as the issue.

                                              At the machine, print a Configuration report. At the top, it will shows what the machine "thinks" it is. For example, I had a unit that was set as a generic model and the print drivers would not work. Adjusted a soft switch (bit 10, hex 02) to tell the machine it was a Bizhub, re-loaded drivers and all printing worked after that. These newer models use a hodge podge of various settings to determine what the engine is and how it communicates with other software.

                                              Also, if Marketplace is on, turn it off if they are not using it. I have seen all kinds of issues with Marketplace left on. Another known issue is service mode>system 2>set storage type. I don't see it for this model but the E301 is what made me think of this.....

                                              Could also consider physical and logical formats as well


                                              Failing to plan is planning to fail!!!

                                                Comment

                                                • tsbservice
                                                  Field tech

                                                  Site Contributor
                                                  5,000+ Posts
                                                  • May 2007
                                                  • 7929
                                                  #13
                                                  Re: C-3110, E-304 and E-301...

                                                  Originally posted by mojorolla
                                                  As mentioned, check the network speed, they don't like auto at GB speed. Also, you don't need a crossover cable anymore, those went away a decade ago. Adjust your laptops NIC cards to create an "ad hoc network" to eliminate the machine as the issue.

                                                  At the machine, print a Configuration report. At the top, it will shows what the machine "thinks" it is. For example, I had a unit that was set as a generic model and the print drivers would not work. Adjusted a soft switch (bit 10, hex 02) to tell the machine it was a Bizhub, re-loaded drivers and all printing worked after that. These newer models use a hodge podge of various settings to determine what the engine is and how it communicates with other software.

                                                  Also, if Marketplace is on, turn it off if they are not using it. I have seen all kinds of issues with Marketplace left on. Another known issue is service mode>system 2>set storage type. I don't see it for this model but the E301 is what made me think of this.....

                                                  Could also consider physical and logical formats as well


                                                  Hold on cowboy...it's an old model C3110 doesn't have all bells and whistles
                                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                    Comment

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