Machine reset after backup battery failure

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  • AVNER
    Technician
    • Aug 2010
    • 10
    #1

    [Electrical] Machine reset after backup battery failure

    Hello forum members
    I have a 364 machine whose backup battery ran out and caused the machine to be reset.
    I reset the NVRAM and entered the serial numbers of the machine and the feeder, and the machine boots like this, what did I do wrong? Maybe the order of operations is wrong.
    Thank you very much
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    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7967
      #2
      Check and see in service mode that scanner is not isolated for some reason. Nothing dramatic if you don't have some serious issues with CCD or dual scan DF board. Also check scanner serial although I never heard anything about it preventing copy/scan.
      Btw you did it right 👍 😉
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • AlaskaCopyTech
          Technician

          50+ Posts
          • Jan 2024
          • 77
          #3
          From what I have heard a reset like this is normal when the battery dies. Just make sure to designate thr machine type put in the serial and make sure it's not a generic. Your counter may have been reset but as long as you put the settings back you should be fine.

            Comment

            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1478
              #4
              You'll also want to re-enable the HDD in service mode. I'm nearly certain that it comes back up with it disabled (UNSET). Change to SET.
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                Comment

                • AVNER
                  Technician
                  • Aug 2010
                  • 10
                  #5
                  Of course I played the disk, it didn't work, do I need to insert a serial number for the scanner?

                    Comment

                    • Duplicator
                      IT Manager

                      100+ Posts
                      • May 2022
                      • 245
                      #6
                      Originally posted by AVNER
                      Of course I played the disk, it didn't work, do I need to insert a serial number for the scanner?
                      No just for the printer.

                      If it won't enable the HDD it may be bad or just not installed.
                      Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

                      If I helped you out, please give me a thumbs up! It helps my reputation.

                        Comment

                        • AVNER
                          Technician
                          • Aug 2010
                          • 10
                          #7
                          thanks

                            Comment

                            • copyman
                              Owner / Technician

                              Site Contributor
                              2,500+ Posts
                              • Sep 2005
                              • 4609
                              #8
                              Did you input machine type like other poster mentioned?

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