C S Remote question

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  • Bizhubfixer
    Technician
    • Aug 2024
    • 14

    #1

    C S Remote question

    Hi
    How in C S remote settings on the c308 do I set it up to email the dat files within it to an email address?
    Can some one please help
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5795

    #2
    ive never known it to work like that, if you are remoted in just save the XML locally.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

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    • Ziggy
      Senior Tech

      Site Contributor
      VIP Subscriber
      500+ Posts
      • Feb 2018
      • 692

      #3
      Originally posted by Bizhubfixer
      Hi
      How in C S remote settings on the c308 do I set it up to email the dat files within it to an email address?
      Can some one please help
      In order for CR remote care to report to an email address you have to be a dealer and get with Konica to have the machines report to your email address via their CS Remote care server

      Comment

      • plus-COPY
        Technician
        • Aug 2023
        • 26

        #4
        Originally posted by Bizhubfixer
        Hi
        How in C S remote settings on the c308 do I set it up to email the dat files within it to an email address?
        Can some one please help
        CS remote care is an open system, there are no requirements for additional licenses to use the data sent by the device. I have never heard of the need to authorize KM and use their servers. It is possible to send data about the status or status of the device to any e-mail address. Write what exactly you want to achieve by getting a DAT file.

        Comment

        • Ziggy
          Senior Tech

          Site Contributor
          VIP Subscriber
          500+ Posts
          • Feb 2018
          • 692

          #5
          I was referring to the Vcare option of CS remote care. My understanding is for this to work you have get with KM to set it up. I could be wrong. instructions attached
          Attached Files

          Comment

          • plus-COPY
            Technician
            • Aug 2023
            • 26

            #6
            Originally posted by Markks
            I was referring to the Vcare option of CS remote care. My understanding is for this to work you have get with KM to set it up. I could be wrong. instructions attached
            Thanks Markks, this is a very good instruction. It is important to properly set the Center ID and e-mail to send data, 3 date files arrive. 🙂

            Comment

            • Bizhubfixer
              Technician
              • Aug 2024
              • 14

              #7
              Thanks Markks, do you have the sheet to show the emailed dat file where the data is for toners etc and the format it is in?? we use this system and a crib sheet would be ideal for the emailed dat files

              Comment

              • Bizhubfixer
                Technician
                • Aug 2024
                • 14

                #8
                Originally posted by Markks
                I was referring to the Vcare option of CS remote care. My understanding is for this to work you have get with KM to set it up. I could be wrong. instructions attached
                do you have a crib sheet to show where the info is on the dat sheet as it contains alot of data

                Comment

                • Ziggy
                  Senior Tech

                  Site Contributor
                  VIP Subscriber
                  500+ Posts
                  • Feb 2018
                  • 692

                  #9
                  I don't have any crib sheet. The only thing I have ever done is set it up to send. I've never seen the data that it sends

                  Comment

                  • plus-COPY
                    Technician
                    • Aug 2023
                    • 26

                    #10
                    Originally posted by Bizhubfixer
                    Thanks Markks, do you have the sheet to show the emailed dat file where the data is for toners etc and the format it is in?? we use this system and a crib sheet would be ideal for the emailed dat files
                    Hi BizhubFixer
                    I sent you an example of a DAT file sent from CSRC/Email to your private email, all important data was marked in the schedule. But to read them correctly you need an application

                    Comment

                    • AdamsRoan
                      Junior Member
                      • Jan 2025
                      • 1

                      #11
                      CS remote care is an open system, there are no requirements for additional licenses to use the data sent by the device.

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