C750i setup Scan to Email offfice365 transmits scans without error but not received

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  • Tommy D
    Junior Member
    • Jun 2020
    • 9

    C750i setup Scan to Email offfice365 transmits scans without error but not received

    C750i setup Scan to Email offfice365 transmits scans without error but not received. C250i and C360i on same network scan to smtp.office365 email without any problems
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7566

    #2
    Re: C750i setup Scan to Email offfice365 transmits scans without error but not receiv

    Are the firmware and function versions latest?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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    • Tommy D
      Junior Member
      • Jun 2020
      • 9

      #3
      Re: C750i setup Scan to Email offfice365 transmits scans without error but not receiv

      Originally posted by tsbservice
      Are the firmware and function versions latest?
      Thanks.

      Yes. Updated to FW0027

      Comment

      • copyrooks
        Trusted Tech

        Site Contributor
        100+ Posts
        • Oct 2013
        • 202

        #4
        Re: C750i setup Scan to Email offfice365 transmits scans without error but not receiv

        Check your DNS on the copier. For a customer at a bank we had the same issue, once DNS was updated their emails starting arriving.

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        • Tommy D
          Junior Member
          • Jun 2020
          • 9

          #5
          Re: C750i setup Scan to Email offfice365 transmits scans without error but not receiv

          Okay. We're going back tomorrow afternoon. We'll let you know. Thanks.

          Comment

          • Synthohol
            Certified Konica Expert

            Site Contributor
            5,000+ Posts
            • Mar 2016
            • 5386

            #6
            Re: C750i setup Scan to Email offfice365 transmits scans without error but not receiv

            fwiw when i run into stuff like that i do an external memory backup of the network and system settings of a working machine and import it into the troubled one.
            sometimes its all the kickstart it needs. and i change the IP back of course.
            We know a thing or two because we've seen a thing or two.
            The medication helps though...

            Comment

            • kingarthur
              Service Manager

              1,000+ Posts
              • Feb 2008
              • 1184

              #7
              Re: C750i setup Scan to Email offfice365 transmits scans without error but not receiv

              The only time I've had this problem, is when the "From" address is different to the one you are using to log into in the SMTP authentication section for emails, on your copier.
              Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

              Comment

              • ThisPete
                Too old to care

                Site Contributor
                50+ Posts
                • Jun 2014
                • 92

                #8
                Re: C750i setup Scan to Email offfice365 transmits scans without error but not receiv

                I've sometimes had similar issues if there is no text in the 'body' of the email, do the subject and body of the sending email have something in them?

                Comment

                • Woxner
                  Senior Tech

                  500+ Posts
                  • Jul 2011
                  • 803

                  #9
                  Re: C750i setup Scan to Email offfice365 transmits scans without error but not receiv

                  so what version of firmware are you at. FW0027 is not a version but the folder name.

                  these are the versions: latest to oldest G00- K8 function 2.2 GooJ9 function 2.1 G00 G4 function 2.0 G00 E9 Then E35 ANd E 34 which are 1.0

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