Bizhub 250i error c-c164

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  • Woxner
    Senior Tech

    500+ Posts
    • Jul 2011
    • 845

    #16
    Re: Bizhub 250i error c-c164

    you can try but it may have been corrupted. just like the 8 series give it time to work once you turn it back on. see if it will give recover data

    Comment

    • cyta123
      Technician
      • Aug 2015
      • 46

      #17
      Re: Bizhub 250i error c-c164

      No "recover data" apeared.

      Comment

      • bzq
        Junior Member
        • Jan 2016
        • 4

        #18
        Re: Bizhub 250i error c-c164

        Originally posted by Synthohol
        Why did you change it? What is the first 4 of the serial#‽

        Aa2j is 10 and 1
        Aa2k is 10 and 2
        Aa2m is 10 and D
        Hi, i have C250Iwith boot hang on 25%. Tried the test firmware, normal firmware (different versions that i had) and no reaction (the USB was good, worked on other machines).

        I did a reball on CPU board and it started reacting on the firmware, did the etst (all OK, CPU, SSD OK), so i did the firmware. It started booting up but gives C-C164 error (machine code was set to 10 D according to S/N and info You supplied) still a no go.

        Can You supply a reset tool and proper firmware? Would be grateful.

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5814

          #19
          Re: Bizhub 250i error c-c164

          try running the GXX repair/diag firmware.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

          Comment

          • bzq
            Junior Member
            • Jan 2016
            • 4

            #20
            Re: Bizhub 250i error c-c164

            Originally posted by Synthohol
            try running the GXX repair/diag firmware.
            Did that, tested everything OK, did the recover, told me to do the FW, after FW still C-C164

            Comment

            • REGSIS
              Trusted Tech

              250+ Posts
              • May 2016
              • 434

              #21
              Re: Bizhub 250i error c-c164

              Originally posted by bzq
              Did that, tested everything OK, did the recover, told me to do the FW, after FW still C-C164
              Diagnostic tool should piont you to the faulty part (CPU board or SSD board). Replace it and update FW (select correct machine model).
              In my case it was a CPU board.

              Comment

              • bzq
                Junior Member
                • Jan 2016
                • 4

                #22
                Re: Bizhub 250i error c-c164

                Originally posted by REGSIS
                Diagnostic tool should piont you to the faulty part (CPU board or SSD board). Replace it and update FW (select correct machine model).
                In my case it was a CPU board.
                diagnostic tool marks everything as OK

                Comment

                • Albonline
                  Service Manager

                  1,000+ Posts
                  • Sep 2008
                  • 1147

                  #23
                  Re: Bizhub 250i error c-c164

                  Originally posted by bzq
                  diagnostic tool marks everything as OK
                  the code say's the cpu has the wrong firmware. there is not a way to clear the cpu board as far as i know. you will probably have to replace it.

                  Comment

                  • Synthohol
                    Certified Konica Expert

                    Site Contributor
                    5,000+ Posts
                    • Mar 2016
                    • 5814

                    #24
                    Re: Bizhub 250i error c-c164

                    can you boot into trouble reset, access service mode and see if full diagnostics will work?
                    verify the machine and type are correct booting from a firmware stick if you havent already.
                    We know a thing or two because we've seen a thing or two.
                    The medication helps though...

                    Comment

                    • shannu44
                      Junior Member
                      • Sep 2023
                      • 1

                      #25
                      Re: Bizhub 250i error c-c164

                      I am experiencing an error with my bizhub c250i. The error code is c-c164, and after the error is displayed, the machine reboots. I have accessed Tech Mode, updated the firmware to the latest version, but the error persists.tristan tate I also tried changing the type model according to the service manual, but it did not make any difference. Unfortunately, I couldn't find any information about this error on infohub (Europe).

                      Comment

                      • Synthohol
                        Certified Konica Expert

                        Site Contributor
                        5,000+ Posts
                        • Mar 2016
                        • 5814

                        #26
                        Re: Bizhub 250i error c-c164

                        Originally posted by shannu44
                        I am experiencing an error (silly link).
                        well that was a non motivating link dumped in the post. was that intentional?
                        we all make typing errors, i just hope you arent spamming this thread for that silly link because that would be lame.
                        We know a thing or two because we've seen a thing or two.
                        The medication helps though...

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 8003

                          #27
                          Re: Bizhub 250i error c-c164

                          Originally posted by Synthohol
                          well that was a non motivating link dumped in the post. was that intentional?
                          we all make typing errors, i just hope you arent spamming this thread for that silly link because that would be lame.
                          The bots are getting smarter I think they're using chat gpt and integrated their links in real questions. How do you imagine new registered user to make this mistake incidentally
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                          Comment

                          • Synthohol
                            Certified Konica Expert

                            Site Contributor
                            5,000+ Posts
                            • Mar 2016
                            • 5814

                            #28
                            Re: Bizhub 250i error c-c164

                            using using the "posts awaiting moderation" feature would be impossible in a forum this popular.
                            im trying to remember if there is a feature in vBulletin that wont let you post in any forum until they do a welcome new user post in a designated forum.

                            Originally posted by tsbservice
                            The bots are getting smarter I think they're using chat gpt and integrated their links in real questions. How do you imagine new registered user to make this mistake incidentally
                            i was being polite today.
                            We know a thing or two because we've seen a thing or two.
                            The medication helps though...

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 8003

                              #29
                              Re: Bizhub 250i error c-c164

                              Originally posted by Synthohol
                              using using the "posts awaiting moderation" feature would be impossible in a forum this popular.
                              im trying to remember if there is a feature in vBulletin that wont let you post in any forum until they do a welcome new user post in a designated forum.


                              i was being polite today.
                              Yes and being polite is good for most of the time. I'm happy camper too... well 😊 most of the time.
                              Being a tech is great job, nobody can turn my screwdriver, period. It makes me feel good.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                              Comment

                              • bzq
                                Junior Member
                                • Jan 2016
                                • 4

                                #30
                                Re: Bizhub 250i error c-c164

                                Originally posted by Synthohol
                                can you boot into trouble reset, access service mode and see if full diagnostics will work?
                                verify the machine and type are correct booting from a firmware stick if you havent already.
                                Yes at this point i can, it marks everything as OK.

                                Comment

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