Scanning via a USB cable

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  • Brett2366
    Junior Member
    • Oct 2019
    • 7
    #1

    [Misc] Scanning via a USB cable

    Good day all!
    I have a customer that have increasingly connected their A4 bizhub's via USB, where ethernet has not been possible.
    This prevents a fair bit of useful functionality such as remote panel for remote support, but more importantly they cannot scan to their PC. USB thumb drive is an option, but not the best workflow for something they want to do daily.

    Does anyone have any other workaround, or is there a tool that can be used to pull scans using a TWAIN driver.
    I've tried and failed so far to find any software that supports it.
    Thanks in advance.
    Tags: None
    • kingarthur
      Service Manager

      1,000+ Posts
      • Feb 2008
      • 1285
      #2
      We have previously plugged a laptop directly into a C458, can't remember if it was directly into the USB port at the front or not, but we had it scanning directly to a folder on the laptop using SMB - a customer had a massive scan job, that was urgent, they rented four copiers from us, it was only when we delivered them, they told us they had no network, they didn't want to print only scan, they shared 1 laptop between the 4 devices, they had to take it in turn to scan . If they have a network, but no ethernet port, what about a wireless bridge, that the copier plugs into .
      Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...
        👍 1

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        • Brett2366
          Junior Member
          • Oct 2019
          • 7
          #3
          Thank you for getting back to me so quickly.
          I'm not aware how to set that up, but I regularly setup SMB but via ethernet only. Do you recall any of the steps whatsoever, so I can perhaps figure it out?
          There is only one network point in each office, which is for their PC only but the network is not theirs and the owner doesn't like having the printer sat on their network even though I enable IP filtering. So I'm stuck with USB only unfortunately.

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            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1453
              #4
              If the customer is on a Windows PC, there is a built-in application called Windows Fax and Scan that is available on Windows 10 and older. It may also be available on Windows 11, but I have no experience with that. It can be accessed through the Start menu and then under Windows Accessories, or if you type fax into the search bar it should be the first thing that comes up.

              While I've never used it, it can access a scanner that has the proper TWAIN driver installed. Have them give that a go and see if it works for them.
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...
                👍 1

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                • Brett2366
                  Junior Member
                  • Oct 2019
                  • 7
                  #5
                  I seem to remember trying this, but it wouldn't recognise the Konica Twain driver so tried the Microsoft Scan App which seems to be the latest version of the same. However same result unfortunately. I'm pretty sure the driver KM offer says in the readme that it only supports win ver 8 and below, so could be a lost cause.
                  I was hoping someone much smarter than me may have found a third party tool they may have got it to work on.

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                    • Duplicator
                      IT Manager

                      100+ Posts
                      • May 2022
                      • 226
                      #6
                      Originally posted by femaster
                      If the customer is on a Windows PC, there is a built-in application called Windows Fax and Scan that is available on Windows 10 and older. It may also be available on Windows 11, but I have no experience with that. It can be accessed through the Start menu and then under Windows Accessories, or if you type fax into the search bar it should be the first thing that comes up.

                      While I've never used it, it can access a scanner that has the proper TWAIN driver installed. Have them give that a go and see if it works for them.
                      They yanked it out of Windows 11 last I checked.

                      Scanning to a flash drive is probably the most easy way to go here.

                      However, if a flash drive just isn't avaliable it is possible to setup a scan to a userbox then host it over SMB with the copier as the SMB server. Then on the PC if needed we add a USB -> ethernet adapter. Give both static IPs with no gateway. Finally setup the SMB connection in Windows so it shows up as the S: driver or whatever letter. It's really clunky.....but does work.
                      Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

                      If I helped you out, please give me a thumbs up! It helps my reputation.
                        👍 1

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                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7858
                          #7
                          Try using naps2.
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.
                            👍 1

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                            • Brett2366
                              Junior Member
                              • Oct 2019
                              • 7
                              #8
                              Originally posted by Duplicator

                              They yanked it out of Windows 11 last I checked.

                              Scanning to a flash drive is probably the most easy way to go here.

                              However, if a flash drive just isn't avaliable it is possible to setup a scan to a userbox then host it over SMB with the copier as the SMB server. Then on the PC if needed we add a USB -> ethernet adapter. Give both static IPs with no gateway. Finally setup the SMB connection in Windows so it shows up as the S: driver or whatever letter. It's really clunky.....but does work.
                              Thanks for that through explanation which makes sense. If I had the time and opportunity to visit all the sites then that could work, however I'd really need to set something up remotely. tI'm thinking as you suggest it may just be the case of posting flash drives to all sites.

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                                • Brett2366
                                  Junior Member
                                  • Oct 2019
                                  • 7
                                  #9
                                  Originally posted by tsbservice
                                  Try using naps2.
                                  This looked promising, but unfortunately it doesn't support connection by USB cable.
                                  Last edited by Brett2366; 02-13-2025, 05:20 PM.

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