C224e Boot probleme

[Firmaware]

Hallo folks,
We have problems with a C224e. The Firmware was G20-M0 and original error was C-E302 by Scan to SMB. Printing', Copying .Scan to box. Scan to Usb-Stick: all ok.
I went to xustomer site and my first idea was FW- upgrade. Great Bad idea. I wonna upgrade with GDR-M1 and by MFP-controller upgrade the result was N.G.. Since that, obviously boot not more. 2 /4 Columns.
I'be tried an other HDD and with reset tool, but I've not the right one.
What would you do...
Thks in advance for your help

Gesendet von meinem SM-G980F mit Tapatalk

[Synthohol]

Re: C224e Boot probleme

just load g20-M1 firmware, its the newest BASE FW
let us know.

[copyman]

Re: C224e Boot probleme

Make sure you put the M1 firmware or a few different USB drives and bring with you. These machines only like certain USB drives. The smaller the GB the better. I use a 2GB or 4GB Sandisk.

If you don't have M1 FW post here and someone will send it to you

[Gift]

Re: C224e Boot probleme

I also prefer sandisk drives - never had any problems with that brand.

What's the voltage of the MFP board battery? One of my techs recently bricked an cxx4e with no service visits in ages after FW upodate and turning the machine off/on. Reset tool revived it partially and a new SSD board + reset tool did the trick in our case.

[copier tech]

Re: C224e Boot probleme

Hallo folks,
We have problems with a C224e. The Firmware was G20-M0 and original error was C-E302 by Scan to SMB. Printing', Copying .Scan to box. Scan to Usb-Stick: all ok.
I went to xustomer site and my first idea was FW- upgrade. Great Bad idea. I wonna upgrade with GDR-M1 and by MFP-controller upgrade the result was N.G.. Since that, obviously boot not more. 2 /4 Columns.
I'be tried an other HDD and with reset tool, but I've not the right one.
What would you do...
Thks in advance for your help

Gesendet von meinem SM-G980F mit Tapatalk

Try the LATEST firmware.

Firmware Readme C224e C284e C364e GDR-M1.pdf

[Synthohol]

Re: C224e Boot probleme

Try the LATEST firmware.

[ATTACH]51056[/ATTACH]

He did!
Thats what fucked it up to begin with.

Always use base fw unless special fw addresses a particular issue then always base.

Of it ain't broke, don't fix it

[tsbservice]

Re: C224e Boot probleme

Hallo folks,
We have problems with a C224e. The Firmware was G20-M0 and original error was C-E302 by Scan to SMB. Printing', Copying .Scan to box. Scan to Usb-Stick: all ok.
I went to xustomer site and my first idea was FW- upgrade. Great Bad idea. I wonna upgrade with GDR-M1 and by MFP-controller upgrade the result was N.G.. Since that, obviously boot not more. 2 /4 Columns.
I'be tried an other HDD and with reset tool, but I've not the right one.
What would you do...
Thks in advance for your help

Gesendet von meinem SM-G980F mit Tapatalk

Did you tried new SSDB? It's relatively cheap.

[Firmaware]

Re: C224e Boot probleme

I'll try with SSDB. With FW-Update the result it is always NG for MFP Controller.

Gesendet von meinem SM-G980F mit Tapatalk

[copier tech]

Re: C224e Boot probleme

He did!
Thats what fucked it up to begin with.

Always use base fw unless special fw addresses a particular issue then always base.

Of it ain't broke, don't fix it

G20-M0 is not the LATEST.

[Synthohol]

Re: C224e Boot probleme

just load g20-M1 firmware, its the newest BASE FW
let us know.

never said it was the absolute newest, i said the latest BASE fw g20-m1
having a boot issue its recommended to flash the latest base fw then any special FW if needed

[femaster]

Re: C224e Boot probleme

G20-M0 is not the LATEST.

Nope, it's not, But the G20-M0 is what was on the machine. The firmware you suggested (GDR-M1) is what they had attempted to update to. They had already done what you suggested, before you suggested it, and that is why the copier no longer works.

[copyman]

Re: C224e Boot probleme

Speaking of firmware and sorry to get off topic. Don't think I could ever get an answer to this question, even from instructors at Kon/Min school. Think I may have asked on this forum before?

Here's the question:

Does the latest "special" f/w have all the prior "fixes" on it along with new issue f/w?

Thanks

[femaster]

Re: C224e Boot probleme

Speaking of firmware and sorry to get off topic. Don't think I could ever get an answer to this question, even from instructors at Kon/Min school. Think I may have asked on this forum before?

Here's the question:

Does the latest "special" f/w have all the prior "fixes" on it along with new issue f/w?

Thanks

I wish I could answer this for you. It is a question I've been wanting to know the answer to for a long time as well.

[Synthohol]

Re: C224e Boot probleme

All those details are in the Readme docs
Just takes time reading through them

[tsbservice]

Re: C224e Boot probleme

All those details are in the Readme docs
Just takes time reading through them

I may respectfully disagree with you this time. It's not documented not we have definite answer from KM. And I take my time to read through all hundreds fixed issues.