When they scan using the feeder. As soon as the documents leave the feeder. It says right away, automatically deleted and error deletion in the job log. The scan will not go through using SMB or ftp. It will scan on the glass with the feeder not touching the glass. It will scan to a flash drive using the feeder. The feeder will work when copying. I checked the connectors on the circuit board. Maybe I should try a firmware update. Anyone have this problem?
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Re: scanning problem c364
enable the displaying of scan codes and let us know what the actual numerical code is for the error.We know a thing or two because we've seen a thing or two.
The medication helps though... -
so when you look at the log there will be an error code displayed in one of the little boxes.We know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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Re: scanning problem c364
Thanks. I'm going back to the customer Monday.Comment
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A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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Re: scanning problem c364
Figured out what I thought was a problem. I was scanning a blank sheet of paper. If I scanned a page with something on it, the scan would go through. In my defense I went to another machine of the same model and I could scan a blank sheet through. I was looking in the admin section to see what setting that was and could not find anything. Thanks for the helpful suggestions.Comment
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Re: scanning problem c364
Good for you. We all had not so bright moments at some point. Recently I send a tech to change a drum unit in a Brother MFP for whole page black printing problem. He changed whole drum unit but called me that problem stays. After few minutes he finally catch the fault. The customer was left bad black sample on the glass which tech copied without opening DF... I have had really good laugh at him over the phone but who knows the failure is always available option
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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Re: scanning problem c364
There is a scan setting that says "skip blank pages"
Sounds like that option is on
What was the code though?We know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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Re: scanning problem c364
No code that I could find. just what it said originally "automatically deleted error deletion" in the job log
If and when I go back. I'll look at that scan setting. I may try a scan with some blanks mixed into the document and see what happens.
Thanks for the help.Comment
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Re: scanning problem c364
I agree, it does sound like "Blank Page Removal" is turned on on the scan screen.A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...Comment
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