Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

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  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7921

    #16
    Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

    You did same firmware as machine is currently on, what else will you expect?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • Techalyzer
      Technician
      • Mar 2022
      • 26

      #17
      Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

      Originally posted by tsbservice
      You did same firmware as machine is currently on, what else will you expect?
      I tried to update from A1UD0Y0-0100-G00-D6 to A1UD0Y0-F000-G00-D6... are these the same?

      Comment

      • Hap
        Technician
        • Jan 2017
        • 31

        #18
        Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

        Originally posted by Techalyzer
        Someone did get the registration assembly out. It was me, multiple times. The mylar is just fine. As I stated above, for tray 2, the blockage now occurs at the 2 big rollers above tray 2 feed, as if they don't turn. Again, as I stated above, and I quote, "all clutches are BRAND NEW, and mechanically everything is perfect, all sensors are cleaned, everything is perfectly clean, lubricated, nothing is dirty or stuck or worn out". This is by far the cleanest, least worn out machine I have ever seen. The thing is literally new.

        Anyway, it's getting late here, I'm going to sleep and tomorrow I'll probably try a firmware update. A big hint is that apparently we have another 423 with the exact same issue.
        the mylar can be fine but it can go over or under the guide it should be over the reg assem

        Comment

        • Techalyzer
          Technician
          • Mar 2022
          • 26

          #19
          Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

          Originally posted by Hap
          the mylar can be fine but it can go over or under the guide it should be over the reg assem
          If words don't work, let's try pictures.
          1646746914597.jpg

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22937

            #20
            Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

            Not that mylar. This mylar:

            Mylar.jpg

            =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • Techalyzer
              Technician
              • Mar 2022
              • 26

              #21
              Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

              Originally posted by blackcat4866
              Not that mylar. This mylar:

              [ATTACH=CONFIG]52432[/ATTACH]

              =^..^=
              You have to be more specific, I have no idea what that is, nor does it look like anything I've worked with and it doesn't seem to be from a service manual.

              Comment

              • Hap
                Technician
                • Jan 2017
                • 31

                #22
                Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                Originally posted by Techalyzer
                If words don't work, let's try pictures.
                [ATTACH=CONFIG]52430[/ATTACH]
                This is the mylar i was referring to ,easy to get it tucked under

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22937

                  #23
                  Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                  Originally posted by Techalyzer
                  You have to be more specific, I have no idea what that is, nor does it look like anything I've worked with and it doesn't seem to be from a service manual.
                  I'm complimented that you think that I drew this myself ... but I did not. Take a look at your Theory Of Operation Manual > Registration Section. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  • Techalyzer
                    Technician
                    • Mar 2022
                    • 26

                    #24
                    Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                    Originally posted by blackcat4866
                    I'm complimented that you think that I drew this myself ... but I did not. Take a look at your Theory Of Operation Manual > Registration Section. =^..^=
                    I don't have such a thing, never heard of it before, and Google doesn't help either. I have service manuals and parts manuals.

                    Originally posted by Hap
                    This is the mylar i was referring to ,easy to get it tucked under
                    Yes, it is easy to get it tucked under indeed. But as you can clearly see, it isn't, is it?

                    Comment

                    • femaster
                      Service Manager

                      1,000+ Posts
                      • May 2011
                      • 1466

                      #25
                      Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                      Originally posted by Techalyzer
                      I don't have such a thing, never heard of it before, and Google doesn't help either. I have service manuals and parts manuals.
                      Theory of Operation is a part of the Service Manual.
                      A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                      My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                      Comment

                      • Hansoon
                        Field Supervisor

                        Site Contributor
                        2,500+ Posts
                        • Sep 2007
                        • 3350

                        #26
                        Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                        The feed units are NOT interchangeable.
                        +1

                        Happened here several times when colleagues put the wrong labels on prepared units we have in store. We always have at least 2 pcs each of rebuild units in stock for these series. I started to mark the units for the slow series with large yellow dots and for the BH-423 with a red dot. Similar procedure for the BH-C-280/360 series where those feed units are also not interchangeable.

                        Hans
                        “ Sent from my Intel 80286 using MS-DOS 2.0
                        https://www.copytechnet.com/images/smilies/biggrin.png

                        Comment

                        • Techalyzer
                          Technician
                          • Mar 2022
                          • 26

                          #27
                          Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                          Originally posted by femaster
                          Theory of Operation is a part of the Service Manual.
                          Well, it seems it is not part of my manual, these are the only references to the word "Theory" I can find in my manual.
                          2022-03-09 08_33_51-Window.jpg2022-03-09 08_38_27-Window.jpg

                          Comment

                          • blackcat4866
                            Master Of The Obvious

                            Site Contributor
                            10,000+ Posts
                            • Jul 2007
                            • 22937

                            #28
                            Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                            On this model the Theory Of Operation is a separate document. It's not part of the handbook.

                            Just look at the registration rollers. the mylar touches the metal registration roller. =^..^=
                            If you'd like a serious answer to your request:
                            1) demonstrate that you've read the manual
                            2) demonstrate that you made some attempt to fix it.
                            3) if you're going to ask about jams include the jam code.
                            4) if you're going to ask about an error code include the error code.
                            5) You are the person onsite. Only you can make observations.

                            blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Techalyzer
                              Technician
                              • Mar 2022
                              • 26

                              #29
                              Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                              Originally posted by blackcat4866
                              On this model the Theory Of Operation is a separate document. It's not part of the handbook.

                              Just look at the registration rollers. the mylar touches the metal registration roller. =^..^=
                              Just to make it clear, we do not have any physical manuals, we only have what you can get online doing a Google search. And Google has absolutely nothing when I search for "bizhub 423 Theory of Operation".

                              Are you talking about the mylar from that thing that gathers paper dust?

                              Comment

                              • Albonline
                                Service Manager

                                1,000+ Posts
                                • Sep 2008
                                • 1132

                                #30
                                Re: Bizhub 423 3001 jam - suspecting wrong tray 1 paper feed assembly

                                Originally posted by Techalyzer
                                Hello,

                                I have this weird problem with a Bizhub 423. At every print from tray 1, the paper jams, sometimes at the first sheet, sometimes after a few sheets. Always jam code 3001. 537K copies on the machine. I have found a similar thread here, and it mostly points to the paper exit assembly cable/connectors or the wrong type of paper feed assembly used for tray 1. I have checked the imaging unit, registration unit, fixing unit, paper transport, it all looks perfect, one of the best looking machines I've worked on, minimal to inexistent wear, nothing wrong mechanically.

                                And indeed, upon inspection, the tray feed assembly is the usual kind you find on other slower models, 3 sensors, 3 extra free pins on the main connector probably left for the missing sensor.

                                The catch is this: it's only my 4th day in this company and obviously I don't want to seem to be... "that guy". The person who deals with it says that's how it was before, with that same tray 1 paper feed assembly, and it worked just fine. I somehow doubt that, you can see the feed assembly clearly in the parts manual and it's not what we have here. But... being my 4th day, I'm really reluctant to start contradicting with people during my first week.

                                Any advice?
                                I don't know if anybody mentioned the drive motors just slow down in this series. try exchanging the main drive with the developer drive motor. this problem happens sooner on the faster models in this series.

                                Comment

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