Envelope icon in Service Mode?!

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  • Methmann
    Technician

    50+ Posts
    • May 2009
    • 78
    #1

    Envelope icon in Service Mode?!

    Hello

    Do any of you know, what a envelope with a cross icon means in Service mode??

    I have checked and reset CS Remote Care, so it doesnt seem to be because of that

    Thank you :-)

    image.png
    Tags: None
    • kingarthur
      Service Manager

      1,000+ Posts
      • Feb 2008
      • 1383
      #2
      What happens if you press it.....
      Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

        Comment

        • Methmann
          Technician

          50+ Posts
          • May 2009
          • 78
          #3
          Originally posted by kingarthur
          What happens if you press it.....
          Unfortunately, nothing happens

          I have also tried to do a clear all data, didnt help either

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5876
              #4
              its the email transfer icon. or failed in your case
              maybe vcare or maint reporting has been setup and it was unable to send the data through the network for some reason.
              its the email transfer icon.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...
                👍 2

                Comment

                • Methmann
                  Technician

                  50+ Posts
                  • May 2009
                  • 78
                  #5
                  Originally posted by Synthohol
                  its the email transfer icon. or failed in your case
                  maybe vcare or maint reporting has been setup and it was unable to send the data through the network for some reason.
                  its the email transfer icon.
                  Do you happen to know where/how to disable it??

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5876
                      #6
                      in admin mode under network setting, detail setting, total counter notification
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 8035
                          #7
                          Originally posted by Methmann
                          Hello

                          Do any of you know, what a envelope with a cross icon means in Service mode??

                          I have checked and reset CS Remote Care, so it doesnt seem to be because of that

                          Thank you :-)

                          image.png
                          How exactly did you reset CSRC?
                          Step by step please.
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5876
                              #8
                              Data Initialization clears the Server Settings of CS Remote Care not its use.
                              do a ram clear and initialize in cs care
                              just undo anything this says.
                              start by disabling webdav.
                              Attached Files
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • Methmann
                                  Technician

                                  50+ Posts
                                  • May 2009
                                  • 78
                                  #9
                                  Originally posted by Methmann

                                  Do you happen to know where/how to disable it??
                                  First, I noticed that the "Start Maintenance" button wasn’t visible under CSES — it’s usually there if CSES is set up.
                                  But I went in anyway and pressed "RAM Clear" for all items (email, HTTP, etc.), using the ID code "1111111", and finally went into Server Settings and selected "Data Initialization".
                                  Exactly as I’ve always done — I’ve disabled CSES on many machines before.
                                  But I have never, ever seen such an icon, not even on machines where CSES was enabled.

                                    Comment

                                    • Methmann
                                      Technician

                                      50+ Posts
                                      • May 2009
                                      • 78
                                      #10
                                      Originally posted by Synthohol
                                      in admin mode under network setting, detail setting, total counter notification
                                      Checked that, it is not set up. And if it had, it should also be disabled, when doing an all data clear

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