Konica C258 settings problem

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  • ferro10
    Trusted Tech

    100+ Posts
    • Jun 2015
    • 109

    Konica C258 settings problem

    Hello everybody
    I have to update the FW Sata on a Konica C285 for the D011 problem but I can't update.
    1) I insert the key
    2) I turn on the printer with the red button pressed
    3) At the top right on the display the black dot appears
    4) After about 30 seconds the printer starts in normal mode

    Besides this these options in administration mode are not present
    "When [Administrator Settings] -> [Security Settings] -> [USB Connection Permission Setting] -> [External Memory (Service)] -
    > [FW Update] is set to "Restrict", A Message "It is limited by the Administrator." Will Signore, and Update of the Firmware
    Cannot be executed.
    ▪ When [Administrator Settings] -> [Security Settings] -> [FW Update (USB) Perm. Sett.] Is set to "Password Priority", IT
    Requires to Input A Password After Confirming with the Administrator "

    The thing is definitely strange ... do you have any idea of how to solve? Thank you

    I am attaching machines list
    Attached Files
  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4334

    #2
    Re: Konica C258 settings problem

    Originally posted by ferro10
    Hello everybody
    I have to update the FW Sata on a Konica C285 for the D011 problem but I can't update.
    1) I insert the key
    2) I turn on the printer with the red button pressed
    3) At the top right on the display the black dot appears
    4) After about 30 seconds the printer starts in normal mode

    Besides this these options in administration mode are not present
    "When [Administrator Settings] -> [Security Settings] -> [USB Connection Permission Setting] -> [External Memory (Service)] -
    > [FW Update] is set to "Restrict", A Message "It is limited by the Administrator." Will Signore, and Update of the Firmware
    Cannot be executed.
    ▪ When [Administrator Settings] -> [Security Settings] -> [FW Update (USB) Perm. Sett.] Is set to "Password Priority", IT
    Requires to Input A Password After Confirming with the Administrator "

    The thing is definitely strange ... do you have any idea of how to solve? Thank you

    I am attaching machines list
    Are you leaving front door open when trying to update firmware? It has to stay open during F/W update

    Comment

    • ferro10
      Trusted Tech

      100+ Posts
      • Jun 2015
      • 109

      #3
      Re: Konica C258 settings problem

      Originally posted by copyman
      Are you leaving front door open when trying to update firmware? It has to stay open during F/W update
      The door during the update was open

      Comment

      • femaster
        Service Manager

        1,000+ Posts
        • May 2011
        • 1425

        #4
        Re: Konica C258 settings problem

        These are the typical problems to look for:

        • The USB memory is formatted in FAT32 format.
        • Use a memory device with no more than 32 GB of capacity.
        • Firmware is in the designated folder in the root directory of the USB memory. (C258 = FW0002)
        • Verify correct models firmware is being used.
        • USB memory plugged into USB port on side of control panel.
        • Confirm that the USB cable from front panel is plugged into the correct USB port (labeled "Front Panel") under the access panel in back right of machine.
        A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
        My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

        Comment

        • ferro10
          Trusted Tech

          100+ Posts
          • Jun 2015
          • 109

          #5
          Re: Konica C258 settings problem

          Originally posted by femaster
          These are the typical problems to look for:

          • The USB memory is formatted in FAT32 format.
          • Use a memory device with no more than 32 GB of capacity.
          • Firmware is in the designated folder in the root directory of the USB memory. (C258 = FW0002)
          • Verify correct models firmware is being used.
          • USB memory plugged into USB port on side of control panel.
          • Confirm that the USB cable from front panel is plugged into the correct USB port (labeled "Front Panel") under the access panel in back right of machine.
          • The USB memory is formatted in FAT32 format. yes formatted FAT32
          • Use a memory device with no more than 32 GB of capacity. USB 4gb
          • Firmware is in the designated folder in the root directory of the USB memory. (C258 = FW0002) yes in another C258 always by the same customer works perfectly
          • Verify correct models firmware is being used. Yes it's correct
          • USB memory plugged into USB port on side of control panel. yes
          • Confirm that the USB cable from front panel is plugged into the correct USB port (labeled "Front Panel") under the access panel in back right of machine. I have to check this point well but if I try to print something from the USB port it works.

          Comment

          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7730

            #6
            Re: Konica C258 settings problem

            Which FW versions do you have and with what file(FW) you're trying to update?
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • ferro10
              Trusted Tech

              100+ Posts
              • Jun 2015
              • 109

              #7
              Re: Konica C258 settings problem

              Originally posted by tsbservice
              Which FW versions do you have and with what file(FW) you're trying to update?

              A7PU0Y0-F000-GXX-A8 SATA Recovery Tool for fix C-D011

              The printer mounts the A7PU0Y0-0100-GC1-W4

              Comment

              • ltdiniz
                Supervisor de Campo

                Site Contributor
                50+ Posts
                • Mar 2021
                • 82

                #8
                Re: Konica C258 settings problem

                Hello friend!
                Use this program to format your flash drive
                The simple, quick and secure way to send your files around the world without an account. Share your files, photos, and videos today for free.

                Because I already caught the case of using the same flash drive in the equipment update sequence and on the 3rd or 4th machine of the error with the same FW and not loading the firmware at startup.
                Do the formatting and then follow the tips above the members who will succeed.
                Good luck!
                CAUSE: Incorrect placement of the front USB cable and/or incorrect procedure to load the firmware.
                SOLUTION: Check the placement of the “Front USB” cable
                Attached Files

                Comment

                • avecosat
                  Trusted Tech

                  250+ Posts
                  • Jun 2012
                  • 299

                  #9
                  Re: Konica C258 settings problem

                  you disconnected the hdd? and unset in service mode ?

                  Comment

                  • copier tech
                    Field Supervisor

                    5,000+ Posts
                    • Jan 2014
                    • 8003

                    #10
                    Re: Konica C258 settings problem

                    Originally posted by ferro10
                    Hello everybody
                    I have to update the FW Sata on a Konica C285 for the D011 problem but I can't update.
                    1) I insert the key
                    2) I turn on the printer with the red button pressed
                    3) At the top right on the display the black dot appears
                    4) After about 30 seconds the printer starts in normal mode

                    Besides this these options in administration mode are not present
                    "When [Administrator Settings] -> [Security Settings] -> [USB Connection Permission Setting] -> [External Memory (Service)] -
                    > [FW Update] is set to "Restrict", A Message "It is limited by the Administrator." Will Signore, and Update of the Firmware
                    Cannot be executed.
                    ▪ When [Administrator Settings] -> [Security Settings] -> [FW Update (USB) Perm. Sett.] Is set to "Password Priority", IT
                    Requires to Input A Password After Confirming with the Administrator "

                    The thing is definitely strange ... do you have any idea of how to solve? Thank you

                    I am attaching machines list
                    Have a read of this PDF.

                    Bizhub 8 Series SATA Errors..pdf

                    Try other drives I format mine in Windows never had any issues.
                    Let us eat, drink, and be merry, because tomorrow we may die!

                    For all your firmware & service manual needs please visit us at:

                    www.copierfirmware.co.uk - www.printerfirmware.co.uk

                    ​

                    Comment

                    • ferro10
                      Trusted Tech

                      100+ Posts
                      • Jun 2015
                      • 109

                      #11
                      Re: Konica C258 settings problem

                      Originally posted by avecosat
                      you disconnected the hdd? and unset in service mode ?
                      yes

                      Comment

                      • ferro10
                        Trusted Tech

                        100+ Posts
                        • Jun 2015
                        • 109

                        #12
                        Re: Konica C258 settings problem

                        Originally posted by ltdiniz
                        Hello friend!
                        Use this program to format your flash drive
                        The simple, quick and secure way to send your files around the world without an account. Share your files, photos, and videos today for free.
                        thank you for your suggestion

                        I don't understand why the FW functions are missing in the security menu

                        Comment

                        • ferro10
                          Trusted Tech

                          100+ Posts
                          • Jun 2015
                          • 109

                          #13
                          Re: Konica C258 settings problem

                          Originally posted by copier tech
                          Have a read of this PDF.

                          [ATTACH]54813[/ATTACH]

                          Try other drives I format mine in Windows never had any issues.
                          I tried 3 USB of different suppliers

                          Comment

                          • Gaffers01
                            Trusted Tech

                            Site Contributor
                            250+ Posts
                            • May 2011
                            • 330

                            #14
                            Re: Konica C258 settings problem

                            Have you tried updating using FTP (filezilla), whenever i've had issues with USB's I used this instead.

                            Comment

                            • ferro10
                              Trusted Tech

                              100+ Posts
                              • Jun 2015
                              • 109

                              #15
                              Re: Konica C258 settings problem

                              Originally posted by Gaffers01
                              Have you tried updating using FTP (filezilla), whenever i've had issues with USB's I used this instead.
                              Thank you for your suggestion

                              Can you tell me the procedure to activate the FTP update?

                              Comment

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