C454e Missing features for public user

[Jp2]

My C454e is missing features under the scan/direct input button. Any thoughts on how to get this screen to match the user guide?
I have attached a photo of the screen
20230131_083554a.jpg

[Synthohol]

Re: C454e Missing features for public user

smb scan is missing.
does the machine have a HDD and is it enabled and working?

[Jp2]

Re: C454e Missing features for public user

Yes, the machine has a hard drive. The hard drive is enabled and working. I can download the scanned files from the web interface or the SMB shared folder on the bizhub its self.

[Synthohol]

Re: C454e Missing features for public user

yeah thats not scan to PC. thats whats missing.
utility, admin, network settings, smb settings

try..

[tsbservice]

Re: C454e Missing features for public user

smb scan is missing.
does the machine have a HDD and is it enabled and working?

Hint: User box is on HDD

[Jp2]

Re: C454e Missing features for public user

The SMB was already set up. I have attached the screen shots of the config
Any more ideas?

Screenshot 2023-01-31 140852.jpg
Screenshot 2023-01-31 140904.jpg
Screenshot 2023-01-31 140915.jpg
Screenshot 2023-01-31 140928.jpg

[Synthohol]

Re: C454e Missing features for public user

everything looks ok, maybe a network reset is in order?
seen weird crap get fixed with a reset.

[emujo2]

Re: C454e Missing features for public user

You mention "public user" but I cannot tell from your picture that authentication is enabled. Do you mean the default scan screen is missing the SMB icon?

1. Did it ever work?
2. What happened just before it disappeared?
3. Was any 3rd party app added that may have taken control of the Open API?
There are several settings that can remove or modify what can be selected using direct input, but I can't find any way to remove just the SMB icon.

[Jp2]

Re: C454e Missing features for public user

1) It has not worked since I purchased this machine second hand.
2) The machine was previously owned by the government, I had to disable the piv/cac so that I could us it in my small office environment.
3) Unknown. The machine had the hard drive removed, I replaced the HDD, formatted the SSD, reset the settings, updated the firmware and expected that all of the original standard functions would be available.

I can create addresses in the address book for SMB. I can create groups and access the groups, but cannot access the member in the group that is a SMB. The machine does not allow me to choose the SMB from the scan panel.
I have attached screen shots of the authentication setup. very basic.

[emujo2]

Re: C454e Missing features for public user

next time lead with this info..

CAC/PIV is setup with both firmware and softswitch changes. This keeps anyone from changing anything unless they take it out of CAC/PIV mode.

You need to find the CAC/PIV setup instructions and change the listed items back to their defaults. It's going to be 2 softswitches and a non CAC/PIV F/W. E

[kingarthur]

Re: C454e Missing features for public user

I'm guessing that you need to use the Panel Customisation Tool, to bring back the "buttons" that are missing

[tsbservice]

Re: C454e Missing features for public user

Another easy way around this is to setup scan to email and call it a day

Or search this forum for what Ed mentioned.

[Ziggy]

Re: C454e Missing features for public user

next time lead with this info..

CAC/PIV is setup with both firmware and softswitch changes. This keeps anyone from changing anything unless they take it out of CAC/PIV mode.

You need to find the CAC/PIV setup instructions and change the listed items back to their defaults. It's going to be 2 softswitches and a non CAC/PIV F/W. E

Set Softswitch 12 to hex 00 and softswitch 41 to 00 and load latest base firmware.

[Jp2]

Re: C454e Missing features for public user

emujo2 and Markks,

Thank you for the replies, I have tried setting all of the softswitches to match another machine and have uploaded the A5C10Y0-F000-GDS-M1(00) Firmware but to no avail.
I have also tried firmware version A5C10Y0-F000-GDT-M1(00). PS: The previous firmware version was A5C10Y0-0100-GDM-M1pki
Is there more than one firmware that I need to load or a specific sequence that I need to load the firmware in?
Please see the attached images for the firmware versions and softswitch settings.
20230208_082728.jpg

SKMC454e23020808400_0001.jpg
SKMC454e23020808400_0002.jpg

[Ziggy]

Re: C454e Missing features for public user

emujo2 and Markks,

Thank you for the replies, I have tried setting all of the softswitches to match another machine and have uploaded the A5C10Y0-F000-GDS-M1(00) Firmware but to no avail.
I have also tried firmware version A5C10Y0-F000-GDT-M1(00). PS: The previous firmware version was A5C10Y0-0100-GDM-M1pki
Is there more than one firmware that I need to load or a specific sequence that I need to load the firmware in?
Please see the attached images for the firmware versions and softswitch settings.
[ATTACH=CONFIG]56752[/ATTACH]

[ATTACH=CONFIG]56750[/ATTACH]
[ATTACH=CONFIG]56751[/ATTACH]

Try going into service mode the press stop 9 and turn off authentication wait for power cycle message after turning it off before turning off machine