[Misc] Konica Minolta Bizhub C550i: Red Lines down copies

[AdeptusTechus]

Hello Community, nice to meet you all! Thank you for your assistance in advance.

I have an unusual issue here. Brand new out of box C550i. Scans, fax, copies, prints all work.

Except when copying an invoice. The client is a fairly large shipper. They print these invoices and sometimes make additional copies. When they make a copy on a HP PageWide, no issue, but when they make a copy on the Konica Minolta uniformed red lines appear vertically down the page. Almost like a security issue or something in place to stop forgery.

Just to repeat myself -this doesn't happen on all copies- only their invoices for the warehouse to prepare the orders to go out.

I've contacted Konica and they said it was not an anti-forgery software but wouldn't talk to me anymore unless I signed a contract with them.

For the safety of the company I'll share a picture of part of the paper but it is happening from top to bottom.
redline.jpg

[allan]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

Hello Community, nice to meet you all! Thank you for your assistance in advance.

I have an unusual issue here. Brand new out of box C550i. Scans, fax, copies, prints all work.

Except when copying an invoice. The client is a fairly large shipper. They print these invoices and sometimes make additional copies. When they make a copy on a HP PageWide, no issue, but when they make a copy on the Konica Minolta uniformed red lines appear vertically down the page. Almost like a security issue or something in place to stop forgery.

Just to repeat myself -this doesn't happen on all copies- only their invoices for the warehouse to prepare the orders to go out.

I've contacted Konica and they said it was not an anti-forgery software but wouldn't talk to me anymore unless I signed a contract with them.

For the safety of the company I'll share a picture of part of the paper but it is happening from top to bottom.
[ATTACH=CONFIG]58831[/ATTACH]

Lines of shame it looks like. What kind of contract do they want you to sign?

[Synthohol]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

yup, looks like out of the box without following the initial operation procedure written on a booklet that comes with the box as well
or better known as the infamous Lines Of Shame.

it needs a do-over.

[AdeptusTechus]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

I didn't ask. Printer was purchased at an auction brand new in box, unopened, and we deployed it. Its not an option on the table to get a service package.
I'll google lines of shame, I haven't been able to find anything on this specific issue. Happens to no other copies but invoices. Tried using a post-it note over different parts of the page to see if something was setting security software off and it always prints those lines on these invoices.

[tsbservice]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

Enter CE mode then stop and 3 and set the date and time zone, next,next, service,exit,restart. Done. Buy me a beer. Well done.

[Synthohol]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

yes, that is the down and dirty way however it is a good idea to follow the setup instructions initially.

[copyman]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

Doubt "lines of shame" will come up on a google search. Just do as the other posters wrote and do the initial setup procedure.

I think the contract you posted they wanted you to sign was for a service contract?

[Synthohol]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

LOL, we make it popular here at the CTN ranch

[femaster]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

I didn't ask. Printer was purchased at an auction brand new in box, unopened, and we deployed it. Its not an option on the table to get a service package.
I'll google lines of shame, I haven't been able to find anything on this specific issue. Happens to no other copies but invoices. Tried using a post-it note over different parts of the page to see if something was setting security software off and it always prints those lines on these invoices.

The "Lines of Shame" only show their ugly heads when you make a copy of a page in COLOR. The default copy mode is set to Auto Detect, so if the other items you are copying are determined by the copier to be B&W, you won't see the colored lines show up on those copies.

You can either do what tsbservice suggests, which will get rid of those lines, or you can find the "Installation Instructions" that came in the box with the copier. They will have come in a plastic bag along with the manual, ADF calibration sheet, and the rest of the paperwork. Follow the instructions in the Installation manual and this will at least insure that the machine will be functioning properly.

[copyman]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

LOL, we make it popular here at the CTN ranch

LOL. That is funny.

Soon it will be as poplar as "the blue screen of death" !!!

[copier tech]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

Hello Community, nice to meet you all! Thank you for your assistance in advance.

I have an unusual issue here. Brand new out of box C550i. Scans, fax, copies, prints all work.

Except when copying an invoice. The client is a fairly large shipper. They print these invoices and sometimes make additional copies. When they make a copy on a HP PageWide, no issue, but when they make a copy on the Konica Minolta uniformed red lines appear vertically down the page. Almost like a security issue or something in place to stop forgery.

Just to repeat myself -this doesn't happen on all copies- only their invoices for the warehouse to prepare the orders to go out.

I've contacted Konica and they said it was not an anti-forgery software but wouldn't talk to me anymore unless I signed a contract with them.

For the safety of the company I'll share a picture of part of the paper but it is happening from top to bottom.
[ATTACH=CONFIG]58831[/ATTACH]

As this was a new 'out of the box' device it should have come with the installation manual ?

Follow this without skipping ANY steps.

If you simply plug the device in & don't follow this procedure you get thin coloured lines on the prints when copying from the main glass (not document feeder)

[AdeptusTechus]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

Thank you all for your amazing, quick, and friendly support.
I was able to fix the device with your assistance.

Here is a quick easy way to explain it for future user looking for the solutions:

Cause:

The "Lines of Shame" only show their ugly heads when you make a copy of a page in COLOR. The default copy mode is set to Auto Detect, so if the other items you are copying are determined by the copier to be B&W, you won't see the colored lines show up on those copies.



The fix:
1. Factory reset the device and follow the set up instructions to the T. Skip no steps. [Set date and Time regardless if printer auto connects to NTP server and shows correct]

or

2. Down and Dirty quick fix

Go to CE mode-
For CE mode go to [counter screen] then [display details].
Press Stop 0 0 stop 0 1.
The CE password is 9272 four times: 9272-9272-9272-9272
set the date and time zone> next>next> service>exit>restart the device

[allan]

Re: Konica Minolta Bizhub C550i: Red Lines down copies

Thank you all for your amazing, quick, and friendly support.
I was able to fix the device with your assistance.

Here is a quick easy way to explain it for future user looking for the solutions:

Cause:

The "Lines of Shame" only show their ugly heads when you make a copy of a page in COLOR. The default copy mode is set to Auto Detect, so if the other items you are copying are determined by the copier to be B&W, you won't see the colored lines show up on those copies.



The fix:
1. Factory reset the device and follow the set up instructions to the T. Skip no steps. [Set date and Time regardless if printer auto connects to NTP server and shows correct]

or

2. Down and Dirty quick fix

Go to CE mode-
For CE mode go to [counter screen] then [display details].
Press Stop 0 0 stop 0 1.
The CE password is 9272 four times: 9272-9272-9272-9272
set the date and time zone> next>next> service>exit>restart the device

Happy to help. We need to take the piss out of guys encountering this senseless issue the first time. Hope there was at least a little sense of shame.