Konica bizhub C3350i IWS has been terminated

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  • copyguy69
    Technician

    50+ Posts
    • Feb 2016
    • 94
    #1

    Konica bizhub C3350i IWS has been terminated

    Customer is getting the following: Error has been detected - IWS has been terminated. Is this a problem with the copier or with the customers network? I am not sure what is causing this error or how to correct it. Any suggestions are welcome. Thanks in advance

    copyguy69
    Tags: causing, correct, error, iws, terminated
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5840
      #2
      Re: Konica bizhub C3350i IWS has been terminated

      if they are not using Marketplace disable IWS under network in admin.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • emujo2
          Service Manager

          1,000+ Posts
          • Mar 2017
          • 1579
          #3
          Re: Konica bizhub C3350i IWS has been terminated

          Km is striving to have all of their equipment available for remote monitoring and firmware updates..I wonder if someone is trying to do one of these..I remember reading that IWS in involved.

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 8019
              #4
              Re: Konica bizhub C3350i IWS has been terminated

              Originally posted by Synthohol
              if they are not using Marketplace disable IWS under network in admin.
              Exactly or just disable Marketplace under IWS settings. Both should get them out of error.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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                • Ziggy
                  Senior Tech

                  Site Contributor
                  VIP Subscriber
                  500+ Posts
                  • Feb 2018
                  • 761
                  #5
                  Re: Konica bizhub C3350i IWS has been terminated

                  Originally posted by tsbservice
                  Exactly or just disable Marketplace under IWS settings. Both should get them out of error.
                  If turning off Market Place also go in to service mode and set SW 172 to hex 01.

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