c250i stuck on boot screen

[Scarekrow]

Re: c250i stuck on boot screen

Strange question but does the machine accept a print job in that 25% booted stage? Had it where the scanner caused the machine to hang there but it would accept print jobs so you should be able to ping it. Figured out it was the scanner after dissing functions by unplugging sections. It booted up without the scanner allowing me to isolate it while looking for the issue.

Long shot...

I tried unpugging scanner and reboot no joy, didn't test print though.

[Scarekrow]

Re: c250i stuck on boot screen

So I got a storage board sent to me from my supplier, the board was different in that it only had 1 slit at the connection side while the one that is in the machine has 2, anyway It went in the machine ok.

I booted to the FW Q8 and hey presto it started to download the FW (which it didn't do before) all checksums complete, but when the machine re booted it was just stuck at 25% again, tried loading the recovery tool but this time it came up with "A firmware error occured contact your service rep"

Unplugged the scanner cable from main board, no difference.

Tried trouble reset, no response, nothing.

[kingarthur]

Re: c250i stuck on boot screen

So I got a storage board sent to me from my supplier, the board was different in that it only had 1 slit at the connection side while the one that is in the machine has 2, anyway It went in the machine ok.

I booted to the FW Q8 and hey presto it started to download the FW (which it didn't do before) all checksums complete, but when the machine re booted it was just stuck at 25% again, tried loading the recovery tool but this time it came up with "A firmware error occured contact your service rep"

Unplugged the scanner cable from main board, no difference.

Tried trouble reset, no response, nothing.

There are different types of storage board, and depending on the type, you will need to load the appropriate FW for that board, for the C250i, for the new Phison storage board, you'll need to load the storage controller FW, FW_AA2J0Y0-F000-GXX-17.exe

[Scarekrow]

Re: c250i stuck on boot screen

There are different types of storage board, and depending on the type, you will need to load the appropriate FW for that board, for the C250i, for the new Phison storage board, you'll need to load the storage controller FW, FW_AA2J0Y0-F000-GXX-17.exe

Do you have a link to this new philson storage board, can you buy theses from anywhere like Amazon?

[aberock]

Re: c250i stuck on boot screen

There are different types of storage board, and depending on the type, you will need to load the appropriate FW for that board, for the C250i, for the new Phison storage board, you'll need to load the storage controller FW, FW_AA2J0Y0-F000-GXX-17.exe

Is it a must phison board ?

Can we just grab a M2 other brand ?

Thanks.

[copier tech]

Re: c250i stuck on boot screen

Hello,

I have a Konica C250i stuck on 25%- 50% boot screen, I have tried to do a FW and recovery tool but the machine does't respond, just stays on the boot screen with the black dot top left corner, waited 15 mins, nothing, it's quite new machine around 10k total and has the Q8 FW fitted.

Any ideas on how to fix this? I don't have any spare boards either to try out with.

Here is a bulletin regarding the different storage boards.

Try updating the boot rom.

Notice when installing a Storage Board.pdfNotice when installing a Storage Board.pdf

[Scarekrow]

Re: c250i stuck on boot screen

Here is a bulletin regarding the different storage boards.

Try updating the boot rom.

[ATTACH]61925[/ATTACH][ATTACH]61925[/ATTACH]

Thanks for this, it sound like the missing bit I need, will try it out on Monday

[stronghold]

Re: c250i stuck on boot screen

Look on THIS POST about SSD
Regards.

[Scarekrow]

Re: c250i stuck on boot screen

Look on THIS POST about SSD
Regards.

The machine is now working, thanks for all your help, it just needed a boot rom update with the FW, which isn't in the service manual when swapping a storage board.

[copier tech]

Re: c250i stuck on boot screen

Thanks for the feedback. We've found the boot rom update resolves most of the boot up issues.

[ivovb]

Re: c250i stuck on boot screen

There are different types of storage board, and depending on the type, you will need to load the appropriate FW for that board, for the C250i, for the new Phison storage board, you'll need to load the storage controller FW, FW_AA2J0Y0-F000-GXX-17.exe

Right here I would like to cry my heart out. On the point where new SSD is setted up in the machine and boot rom has to be upgraded bloody scamp come up with "firmware error occurred" (excuse my french). Even when I put back old SSD and try to flash the firmware it ends with the same error message. It does not show firmware screen at all. Initial problem is that several times per day machines restarts or just hungs - display freezes and no printing/copying is possible. CPU board tested with old one + tar - no success. Any suggestion is appreciated!

BR

[tsbservice]

Re: c250i stuck on boot screen

It's very long shot and old bulletin but doesn't hurt to try - machine set with debug mode (Software SW19=Hex81).

[copier tech]

Re: c250i stuck on boot screen

Right here I would like to cry my heart out. On the point where new SSD is setted up in the machine and boot rom has to be upgraded bloody scamp come up with "firmware error occurred" (excuse my french). Even when I put back old SSD and try to flash the firmware it ends with the same error message. It does not show firmware screen at all. Initial problem is that several times per day machines restarts or just hungs - display freezes and no printing/copying is possible. CPU board tested with old one + tar - no success. Any suggestion is appreciated!

BR

Restarting issue is usually caused by a failing CPUB.

[aberock]

Re: c250i stuck on boot screen

The machine is now working, thanks for all your help, it just needed a boot rom update with the FW, which isn't in the service manual when swapping a storage board.

Hi Sir ,

Can i get a copy for the boot rom ssd 64 layer sir ?
my email : coolmodelcompany@gmail.com
Thanks .

[stronghold]

Re: c250i stuck on boot screen

Right here I would like to cry my heart out. On the point where new SSD is setted up in the machine and boot rom has to be upgraded bloody scamp come up with "firmware error occurred" (excuse my french). Even when I put back old SSD and try to flash the firmware it ends with the same error message. It does not show firmware screen at all. Initial problem is that several times per day machines restarts or just hungs - display freezes and no printing/copying is possible. CPU board tested with old one + tar - no success. Any suggestion is appreciated!

BR

Hello. I can help you with this question. Please send me a PM.