C258 printing strange pages

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4520
    #1

    C258 printing strange pages

    Hi,

    Have a customer that's had this C258 for about a year now and they sent me the attached photos saying copier starting printing these strange pages (see attached)

    It's intermittent but happening more often now.

    My past experience with strange printouts is print driver related but since it is also printing acutal sentences which I've never seen. This company has their own IT dept so not sure what they did, etc.

    Any ideas appreciated.

    Thank in advance
    Attached Files
    Tags: attached, c258, pages, printing, strange
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5735
      #2
      Re: C258 printing strange pages

      i love wingdings printouts. lol.
      looks like wrong driver or worse WSD port?

      ask to put the file on a flash drive and print it from your laptop with the right driver/port

      id backup everything and do an initialization and if it has a HDD id set printjobs to spool on the HDD.

      99% its a driver hiccup.

      also ive seen this when printing a PDF using the PCL driver and the file has PS code the driver cant interpret or flatten.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7909
          #3
          Re: C258 printing strange pages

          Wait...Windows XP time zone Los Angeles.
          Looks like west coast could be someone is printing from the web?
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22927
              #4
              Re: C258 printing strange pages

              The hardest to diagnose are utilities that browse all of the IP addresses. Sometimes you can get very lucky and just change the IP address, but such utilities often hit EVERY IP address.

              I've had meter collecting software cause this, also software that checks for Windows updates on PCs.

              What you're seeing is generically called a "PostScript Error". Essentially something is sending some data directly to your printer's IP address that is NOT print data. The printer doesn't know what to do with it, so it prints each character, one line to a page until it's done. It can be thousands of pages.

              The simple answer is to enable job accounting, and set up a job account # for print jobs. Then enable "do not print without job account code". Now if these strings of non-print commands arrive at the printer, it most likely will not have a suitable job account code, and will be immediately dumped.

              If you have an IT person onsite that is fairly cooperative, he may set up WireShark, capture some data coming to the printer, and be able to determine where it's coming from. On huge corporate networks it is often impossible to get anyone interested in helping you, and almost equally impossible to find the source. On one rare occasion, I had an IT over-achiever. He was able to determine that the camera systems were dumping data at 2:00am, and somehow that data will spilling over to other IP addresses. I'm not sure how that works ... but that one WAS resolved. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 8100
                  #5
                  Re: C258 printing strange pages

                  Originally posted by copyman
                  Hi,

                  Have a customer that's had this C258 for about a year now and they sent me the attached photos saying copier starting printing these strange pages (see attached)

                  It's intermittent but happening more often now.

                  My past experience with strange printouts is print driver related but since it is also printing acutal sentences which I've never seen. This company has their own IT dept so not sure what they did, etc.

                  Any ideas appreciated.

                  Thank in advance

                  Very common issue & an easy fix.

                  Update the firmware & print driver & check the port is set to IP not WSD.
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                  ​

                    Comment

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