We refurb & delivered a C250i about 3 months ago. We always flash latest fw (Q9) now, not the P that had issues, do an all data clear (which unsets the storage, reset to storage type (storage), format the storage. We use a thumb drive to import the same user & admin & network settings on every c250i which saves a lot of time. Everything tested from smtp scan, print, copy, adf, import our custom boot screen, set admin pw, etc...
So cust calls on a Friday before noon. Its got a Konica logo screen, has reverted back to auto ip and has app button , some "announce" message (sorry, took a pic but cant find it now) and the marketpace button that we disable under IWS. Also reverted to 1~8, 1~8 admin pw which we only use 1~8.
As soon as I put the address back to the old static address, they could print again. Very busy so I said lets let it go for now.
Next Friday, it freaked again, locked up, wouldnt boot past about 25 or 50% (cust not sure) & back to auto ip address. I talked them throught static address setting back & ok tol next Friday. Similar stuff.
It skipped (Good Friday) prior to Easter, although customer was working in office that day.
Next Friday it freaked, they static it.
Again today (you guessed it... Friday) it said something about run full diagnostics and had an unfamiliar boot screen accirding to cust. Started working after reboot for an hour or more, now "they xant use"
Wish theyd gotten a pic of the screen & convey precise message but I was out of town. Ill ghave to deal with this in Monday am... Probably cleanse the main board with reset/tar file & reflash fw. Any better ideas? Thanks!
So cust calls on a Friday before noon. Its got a Konica logo screen, has reverted back to auto ip and has app button , some "announce" message (sorry, took a pic but cant find it now) and the marketpace button that we disable under IWS. Also reverted to 1~8, 1~8 admin pw which we only use 1~8.
As soon as I put the address back to the old static address, they could print again. Very busy so I said lets let it go for now.
Next Friday, it freaked again, locked up, wouldnt boot past about 25 or 50% (cust not sure) & back to auto ip address. I talked them throught static address setting back & ok tol next Friday. Similar stuff.
It skipped (Good Friday) prior to Easter, although customer was working in office that day.
Next Friday it freaked, they static it.
Again today (you guessed it... Friday) it said something about run full diagnostics and had an unfamiliar boot screen accirding to cust. Started working after reboot for an hour or more, now "they xant use"
Wish theyd gotten a pic of the screen & convey precise message but I was out of town. Ill ghave to deal with this in Monday am... Probably cleanse the main board with reset/tar file & reflash fw. Any better ideas? Thanks!
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