E series rebooting problem. Who's dealing with it?

[Synaux]

Re: E series rebooting problem. Who's dealing with it?

Luckily we had only one machine with No boot on arrival about a month ago without Blue Dot! And it was SSDB. Had a techrep in house and swapped the SSD did the FW's that was it, I wasn't present during the full procedure. I did update all machines in the field to SSD v6.03 and all good so far. Touch wood!

Be careful whose wood you be touchin

[habik]

Re: E series rebooting problem. Who's dealing with it?

Hi there, what is your experience with these updates so far? I've done several but have three devices still exhibiting the not waking from sleep mode when printing (a full power cycle is required to output the job) despiteall having G20-C8, SSD FW tool, Switch 25 flicking to version 5, Ver 4.1.1 drivers and in one case a new HDD, all to no avail.

Also has anyone spotted that since the Ver 6.03 SSD FW, if you do an SSD pattern check in "Self Diagnostic" it will now NG, whereas before the U/G it would return a result of "OK".

Any help very much appreciated!

Luckily we had only one machine with No boot on arrival about a month ago without Blue Dot! And it was SSDB. Had a techrep in house and swapped the SSD did the FW's that was it, I wasn't present during the full procedure. I did update all machines in the field to SSD v6.03 and all good so far. Touch wood!

[HoonBoy]

Re: E series rebooting problem. Who's dealing with it?

Hi there, what is your experience with these updates so far? I've done several but have three devices still exhibiting the not waking from sleep mode when printing (a full power cycle is required to output the job) despiteall having G20-C8, SSD FW tool, Switch 25 flicking to version 5, Ver 4.1.1 drivers and in one case a new HDD, all to no avail.

Also has anyone spotted that since the Ver 6.03 SSD FW, if you do an SSD pattern check in "Self Diagnostic" it will now NG, whereas before the U/G it would return a result of "OK".

Any help very much appreciated!

Do you have all the weektimer settings set too off? Still did not try the new firmware...

I already had a NG on the SSD pattern check just after replacing a SSD (before and after SSD firmware update)... Still did not give any problems... Yet...

[habik]

Re: E series rebooting problem. Who's dealing with it?

The lady boss saw a brochure with the BH-554e and she became in love......

I told her about the problems but I'm afraid she will insist. I suggested to carry on 6 months with the good working old machines until de "e"-problems are solved but since she is the boss in that company and she already announced it to her staff............

Hans

If you don't want to I will sell them Hope you have the machines in place with SSD FW v 6.03 in place

[Timbo]

Re: E series rebooting problem. Who's dealing with it?

KM released the new firmware (C8) and the SSD Board update (6.03). I did 3 of these updates today and all went well, but, be advised, the new firmware updates the maintenance version to ver 5. If you change this using the soft switches, the 3.1.1.X drivers will no longer communicate properly and must be updated to 4.1.1.X. New drivers are also on the KM website. Emujo

Hi there, what is your experience with these updates so far? I've done several but have three devices still exhibiting the not waking from sleep mode when printing (a full power cycle is required to output the job) despiteall having G20-C8, SSD FW tool, Switch 25 flicking to version 5, Ver 4.1.1 drivers and in one case a new HDD, all to no avail.

Also has anyone spotted that since the Ver 6.03 SSD FW, if you do an SSD pattern check in "Self Diagnostic" it will now NG, whereas before the U/G it would return a result of "OK".

Any help very much appreciated!

[CompyTech]

I noticed there was a revision to the 9132 was update to be more clear on the instructions. Pages 5-7 changed.

Sent from my Nexus 7 using Tapatalk

Skimmed it this afternoon, after we updated one in the shop. AFAIK looks like its the same steps, just in a reverse order.

Sent from my Nexus 7 using Tapatalk

[wseyller]

I noticed there was a revision to the 9132 was update to be more clear on the instructions. Pages 5-7 changed.

Sent from my Nexus 7 using Tapatalk

[emujo]

Re: E series rebooting problem. Who's dealing with it?

KM released the new firmware (C8) and the SSD Board update (6.03). I did 3 of these updates today and all went well, but, be advised, the new firmware updates the maintenance version to ver 5. If you change this using the soft switches, the 3.1.1.X drivers will no longer communicate properly and must be updated to 4.1.1.X. New drivers are also on the KM website. Emujo

Re: E series rebooting problem. Who's dealing with it?

Important to note this is firmware for the SSD only. It does not update any other boards and the normal firmware does not have this fix incorporated into it. So the SSD and the machine firmware has to be done separately.
Also this is preventative only and will not fix a faulty SSD.
Thought I should clarify this. Cheers....

I had one I had to deal with. If you have one thats constantly rebooting, this is how to resolve it, Replaced the SSD board with a new one, put in flash drive that had the updated MFP firmware. Once it updated, put in the SSD tool, once it updated. Problem solved!!!!

If you have a series E that isnt constantly rebooting. Turn off machine, put in SSD tool, update it. Once updated, put in flash drive of updated MFP firmware, to prevent it from constantly rebooting, and thats it. Good luck!

[tech51]

Re: E series rebooting problem. Who's dealing with it?

Important to note this is firmware for the SSD only. It does not update any other boards and the normal firmware does not have this fix incorporated into it. So the SSD and the machine firmware has to be done separately.
Also this is preventative only and will not fix a faulty SSD.
Thought I should clarify this. Cheers....

[kingarthur]

Re: E series rebooting problem. Who's dealing with it?

I can't see the SSD f/w tool on the UK KM site yet, but latest f/w is 27th Jan

I downloaded it from the OCP (KNOVA) yesterday

[copier tech]

Re: E series rebooting problem. Who's dealing with it?

I can't see the SSD f/w tool on the UK KM site yet, but latest f/w is 27th Jan

[wseyller]

Thank you! SSD Board Firmware Tool already available for download? Want to do this before machine leave our warehouse...

I noticed that they do have the ssd firmware tool. Also they added a new base firmware today as well, G00-C8 which I'm sure is similar to the one that the UK already has.

Sent from my DROID BIONIC using Tapatalk

[HoonBoy]

Re: E series rebooting problem. Who's dealing with it?

Thank you! SSD Board Firmware Tool already available for download? Want to do this before machine leave our warehouse...

[CompyTech]

Re: E series rebooting problem. Who's dealing with it?

Let's hope so! Tool already available? Could you share bulletin please? Thank you for the info!

Sure here's the bulletin. I've uploaded it to a zip file.