Re: E series rebooting problem. Who's dealing with it?
It came out on another bulletin. Not sure how it affects wake up but, it seems to work!
It came out on another bulletin. Not sure how it affects wake up but, it seems to work!
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Re: E series rebooting problem. Who's dealing with it?
After doing firmware as described in this bulletin, when entering admin mode you are greeted with a nag screen asking if you want to enable the sending of machine error reports. The options are Yes, No, & Decide Later? Not knowing exactly what this is I have been choosing Decide Later. Does anyone know what this feature is? Also the screen calibration is either moved or no longer available? Does anyone know where it moved too?Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
Now into Ip TV KODI BoxesComment
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Re: E series rebooting problem. Who's dealing with it?
I saw a bulletin that said in c8 firmware that the screen calibration function was removed altogether.
Update: My cust hasn't called back (yet) about further freezing. Have not (yet) had to apply the dip sw setting mentioned earlier. (Was awaiting a reoccurrence of freezing, if it happened again).
Never saw a nag screen either when I did ours to c8 and it has dual fax boards as well. Odd!
Regards!Comment
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Re: E series rebooting problem. Who's dealing with it?
Touch Panel adjustment and a few other settings were eliminated in the newer FW to speed up the installation process. Apparently KM doesn't think we will ever have to re-adjust their operation panels.
That message that you are seeing when entering into administrator mode about "Yes" No or decide later, has something to do with the KMBS debugging feature.
From what I've heard. The SSDB issue has something to do with a very large batch of SSDB's that don't have enough dedicated memory for processing.....With all the "e" enhancements they came out with, apparently this batch has a flaw and cannot keep up....
Everyone has the right to be stupid. Some people just abuse this privelage more than othersComment
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Re: E series rebooting problem. Who's dealing with it?
Just an FYI...with the release of the new C8 firmware, it is imperative that you don't leave anything out, perform the SSD board update, C8 install, put the MFP in maintenance version 05, and update drivers (including AU/TWAIN if needed) to 4.1.0.0. If you leave anything out you will be back for other codes (Ce301 for a start) and driver communication issues. You can use the 4.1.0.0 drivers on non updated MFPs. I have guys doing 1 or 2 out of three (I know, 2 out of e ain't bad) and it's causing many problems. EmujoIf you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.Comment
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Re: E series rebooting problem. Who's dealing with it?
I have a C754e (with built-in fiery) that the customer claimed stopped printing in the middle of a job. When they arrived this morning they still couldn't print until they were instructed how to reset the fiery.
Once I arrived I turned off the Sleep Mode settings and set the Low Power Mode from 10 to 60 minutes. Unfortunately, the service manual simply says it is a Rank C error and lists a bunch of boards that might be involved.
Could the sleep mode setting affect middle-of-job printing?
It has the latest firmware (G00-K5).
Update - After reading back through some of the later postings, I have made the change in the Software Switch 157 and Low Power Mode settings, and turned off the Weekly Timer. I guess we'll wait and see...Last edited by bearyb; 09-16-2015, 09:09 PM.Comment
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Re: E series rebooting problem. Who's dealing with it?
I presume the SSD is on ver.6.05m
Have you got the the machine on Function 7 (ssw25 HEX 60)?
Is the Fiery and the driver on latest software?
Do you have the fiery and machine on separate network ports?
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Re: E series rebooting problem. Who's dealing with it?
We ran around like mad men when the SSD fix was released. Avoided all of the above. So don't know what there is to complain about the machines work ok.WhateverComment
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Re: E series rebooting problem. Who's dealing with it?
I have the same problem in the copier c454e. I'm already fried
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Re: E series rebooting problem. Who's dealing with it?
Hello All -
I am Network Admin and we use Konica. 14 machines, 3 having issues. I ran around the office at one location and the 4 here are not the E series. The 3 having issues are:
554e
224e
364e
After reading this thread, should I assume it's the machine? The machines lockup in the middle of the day and has an error:
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After it reboots, the machine locks up. If you reboot the machine manually with the network cable unplugged, it works. If you plug in the network cable, it locks up the machine. Konica techs are blaming the network, which is fine, but they cannot show proof. They tell me that someone is sending a large file or a computer has a bad printer driver. I went to each machine for one copier and updated all drivers...not fixed. I just want this fixed as staff is yelling at me. To my knowledge, RAM, HD, MFP has NOT been replaced. I do not have access to bulletins or anything that a tech would have. Any help for pointing them in the right direction?
ThanksComment
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Re: E series rebooting problem. Who's dealing with it?
Got me C284e doing the rebooting thing. Have a SSD Board coming or tomorrow. Hope it works!
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Re: E series rebooting problem. Who's dealing with it?
If it reboots every 5 seconds (two shark fins) then it's the SSD. If it boots up completely, lets you make a few copies, but never completes "Preparing User Box" and "Preparing Scan Box" initialize, then reboots, then it's the HDD. I've seen both situations. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: E series rebooting problem. Who's dealing with it?
The SSD board worked for me. Had an issue after it came up. I wasn't able to log into service mode and under utility only 2 options were available. Ended up having to do a logical format on the HDD. Then all was well.
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Re: E series rebooting problem. Who's dealing with it?
Thanks for posting back your results. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: E series rebooting problem. Who's dealing with it?
Recently started to refurb the 4e's. C220 series were good to us, but near end of life. We've got 3 c224e's and 1 224e in shop. Only one has the blue dot. One that is in group B of the bulletin 9132 was working until I tried to upgrade the fw. I don't think it being at function ver. 3 has anything to do with it. Maybe it's day to die. Power cycles about every 5~10 min. I cant get part # verified for the ssd board, or, can't buy it from distributor channel. I have found:
A5C1H02D02
or
A5C1H02DE5
or
U226-1090
Can someone help me order these?
I'm going to do the SSD board tool procedure on every machine that needs it, but it's too late for this one from what I gather.
Thanks so much.Comment
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