Kyocera - Fleet Services

[GeneOR95]

Re: Kyocera - Fleet Services

I've tried twice, and you still don't get it.................

I have performed this function on 30+ pieces of equipment and it has worked every time. I successfully removed the device from KFS completely, allowing me to register it like it was new out of the box. I clearly do get it and use it often.

[tmaged]

Re: Kyocera - Fleet Services

It does work IF the original dealer that had it on KFS, deleted the machine from THEIR KFS account before selling/returning it. We get machines returned off lease that we've sold as a national account. I can't register it on KFS if the installing dealer never deleted it from their account. U520 doesn't take care of it. You have to call Kyocera and have them delete the machine from the KFS database so you can register it.
I've had to call to have it done.

[GeneOR95]

Re: Kyocera - Fleet Services

It does work IF the original dealer that had it on KFS, deleted the machine from THEIR KFS account before selling/returning it. We get machines returned off lease that we've sold as a national account. I can't register it on KFS if the installing dealer never deleted it from their account. U520 doesn't take care of it. You have to call Kyocera and have them delete the machine from the KFS database so you can register it.
I've had to call to have it done.

I don't know what you are doing but it does work with out any body deleting anything from KFS. I just did it yesterday afternoon. In every instance I have cleared a machine, it was on KFS in another dealer's account.I ran U520, selected Setting: On/Off Config, selected off, then turn the machine off for at least 5 seconds and turn it on. Be aware that if you then just go in and turn remote services back on it will just re-register with the original dealers settings. You must go in and put in your dealership's settings for it to work. I use the command center because it is easier but at the machine also works. As I said I have done this over 30 times, with equipment that was still on KFS under different accounts, and it works. I can not explain why it hasn't worked for you, but it always works for me.

[skinnypuppy]

Re: Kyocera - Fleet Services

I too am having the cannot connect to remote server issues and only ever on used equipment that has been registered under a different dealership name. I will contact Kyocera and ask them to clear the machine from the KFS and see if I can add it. I will keep you posted. Yes have the correct URL, Yes have the correct access code, and yes cleared the previous info using 520

[skinnypuppy]

Re: Kyocera - Fleet Services

I can confirm that indeed removing the machine from prior kfs dealer list solved this issue

[Necrocannibal]

Re: Kyocera - Fleet Services

You have to call Kyocera & have them do it. If a machine was previously registered, you can default the settings in U520, but if the installing dealer never deleted it from their account, Kyocera has to get them to remove it.

Old thread I know but who do I call at Kyocera to get them to remove it? I have a machine I really need to get on KFS for us and I can't because it is registered in another dealers name, really dumb way to have to do this in my opinion. Thanks

[BBM]

Re: Kyocera - Fleet Services

If you know what dealer the machine has come from contact that dealer and ask them to remove it . All you need to do is give them the serial #.

[Necrocannibal]

Re: Kyocera - Fleet Services

If you know what dealer the machine has come from contact that dealer and ask them to remove it . All you need to do is give them the serial #.

I actually was fortunate and they set up an intro screen when the machine boots with their contact info. Had they not done that I wouldn't have known and in the future for machines that I don't any info on I'd like to be able to have a way to connect it to our KFS.

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[kuby]

Re: Kyocera - Fleet Services

Log into KDAConnect, go to Support, go to Support Center and create a Technical support ticket if you cannot get the dealer to remove it.

[Necrocannibal]

Re: Kyocera - Fleet Services

Log into KDAConnect, go to Support, go to Support Center and create a Technical support ticket if you cannot get the dealer to remove it.

Thank you!

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[tmaged]

Re: Kyocera - Fleet Services

Or call the hotline. They can tell you what dealer it is still registered to. If it's still registered to another dealer, you'll get error 403 when trying to register it.
If you get "network error" it's gateway, DNS or encryption.
A little more info for you, make sure both serverside & clientside HASH encryptions have SHA1 & SHA2 enabled to allow it to connect to KFS.
Also, I normally set up machines to connect to KFS before we install them. Once we get to the customers, if it shows offline, change it to monitored. Monitor mode only uses the connection for outbound. Most firewalls will allow traffic out, but not back in. This is an easy way to troubleshoot. There's a document on Kyocera's site for the servers that need to be whitelisted for the firewall for 2 way communication.

[GeneOR95]

Re: Kyocera - Fleet Services

Try this
Unregistering device in Maintenance Mode
Go to Maintenance Mode U520 TDRS setting (Message: Set TDRS)
Select On/Off Config.
Select off.
Press the [Start] key and confirm the setting value.
Turn the power switch off then on. Please wait at least 5 seconds or more between power off and on.
Press the [Stop] key.

[Scottb]

Re: Kyocera - Fleet Services

Old thread I know but who do I call at Kyocera to get them to remove it? I have a machine I really need to get on KFS for us and I can't because it is registered in another dealers name, really dumb way to have to do this in my opinion. Thanks

you can also start a warranty part claim...it will fail, but it will give you the dealer contact info, from there you can contact the service manager and ask to have it removed

[Necrocannibal]

Re: Kyocera - Fleet Services

Or call the hotline. They can tell you what dealer it is still registered to. If it's still registered to another dealer, you'll get error 403 when trying to register it.
If you get "network error" it's gateway, DNS or encryption.
A little more info for you, make sure both serverside & clientside HASH encryptions have SHA1 & SHA2 enabled to allow it to connect to KFS.
Also, I normally set up machines to connect to KFS before we install them. Once we get to the customers, if it shows offline, change it to monitored. Monitor mode only uses the connection for outbound. Most firewalls will allow traffic out, but not back in. This is an easy way to troubleshoot. There's a document on Kyocera's site for the servers that need to be whitelisted for the firewall for 2 way communication.

Thanks for this information!

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[Necrocannibal]

Re: Kyocera - Fleet Services

Try this
Unregistering device in Maintenance Mode
Go to Maintenance Mode U520 TDRS setting (Message: Set TDRS)
Select On/Off Config.
Select off.
Press the [Start] key and confirm the setting value.
Turn the power switch off then on. Please wait at least 5 seconds or more between power off and on.
Press the [Stop] key.

I did this and it didn't allow me to register it, after I called the last dealer they deleted it out of their KFS and it registered fine.

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