DF-7120 J6511

[tmaged]

We placed some 3552ci's with DF-7120 (1000 sheet) finishers. We are getting jam 6511 on 4 of the 6 we installed in November. paper doesn't seem to be the issue (Boise X-9) as it's not curling or anything. I haven't seen the jam occur, but there are enough of them to be concerned & the customer has called for them. All machines have latest firmware. I'm told that they get them jam when not stapling, so that eliminates that as a source of the issue.
Any ideas or input appreciated.
Thanks,

[Moshie]

Re: DF-7120 J6511

We placed some 3552ci's with DF-7120 (1000 sheet) finishers. We are getting jam 6511 on 4 of the 6 we installed in November. paper doesn't seem to be the issue (Boise X-9) as it's not curling or anything. I haven't seen the jam occur, but there are enough of them to be concerned & the customer has called for them. All machines have latest firmware. I'm told that they get them jam when not stapling, so that eliminates that as a source of the issue.
Any ideas or input appreciated.
Thanks,

did u try to reseat all connectors?

[sparkycivic]

Re: DF-7120 J6511

job is from the bypass tray, no?

[tmaged]

Re: DF-7120 J6511

It's running through the cassettes, both Letter & letter-r. Did not try reseating connectors since it was happening on multiple machines.

[sparkycivic]

Re: DF-7120 J6511

Is the paper skewing anywhere in the path? Is there an actual jam at the finisher stack eject?

[toddanderson]

Re: DF-7120 J6511

did you ever find anything on this ?
I am having similar issue J6511

job is from the bypass tray, no?

[tmaged]

Re: DF-7120 J6511

J6511 - Google Drive

No, our Kyocera rep was here Thursday & is sending U964 info to New Jersey. I've shared my event log / maint pages above. I don't see any commonality.
Shoot me a PM with your rep's info & I can have mine get in touch with him. My rep was at another location two weeks ago for the same code.
The more info we get together, the quicker we can get some resolution.

[pascalb.]

Re: DF-7120 J6511

Hello,
I have the same problem J6511, on several DF 7120 & 7110.
I am interested in information.
To test, I just put the latest firmware V4 and on a machine I selected Collate.
Thank you.

[Geo]

Re: DF-7120 J6511

Hi...
The copiers showing the jam codes , do they have the 3000 sheet paper deck ? What are the configurations of the ones not jamming?

[pascalb.]

Re: DF-7120 J6511

Hello
the problem happens even on machines without option PF.

[pascalb.]

Re: DF-7120 J6511

Hello
my problem is solved by putting all the values of the SIM 246 a (0)
thanks to my support Triumph Adler.

[sparkycivic]

Re: DF-7120 J6511

Hello
my problem is solved by putting all the values of the SIM 246 a (0)
thanks to my support Triumph Adler.

What was the setting before? Do you adjust these beyond default "0" values when installing or was it shipped that way?

[pascalb.]

Re: DF-7120 J6511

default setting

Sans titre 6.jpg


After

Sans titre 7.jpg

[Son_Alexander]

Re: DF-7120 J6511

Hello
my problem is solved by putting all the values of the SIM 246 a (0)
thanks to my support Triumph Adler.

Thank you for this post. Though I would like to add in on this.

U246 did end up being the solution to resolve the buckling jam occurring with J6511. However, in my case, it required more adjusting than just setting the values to 0.

I needed to play with the settings for both "Width Front HP" and "Width Tail HP". My adjustments ended up being +2 Front and +8 Tail. Make sure to test it thoroughly to avoid a repeat visit.

[tmaged]

Re: DF-7120 J6511

Playing around with one at our shop, if I make changes in U246, then test in U240 as it says in the manual, I don't see any difference in the guides.
I've tried exiting the sims before going into U240, but that didn't change either. Any input appreciated.