3551ci background problem

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  • BillyCarpenter
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Aug 2020
    • 16391

    #16
    Re: 3551ci background problem

    Originally posted by KYO_OEM
    FIG. 23 Electrical Components 1
    Item #7, below the belt.
    If you remove the belt, you will see both sensors.
    Covered by shutter

    But i don`t think it`s the reason in your case.
    If we get problems with this sensors, last calibrations would show "0" instead of "1".
    MAybe you don`t know how to read binary coding.
    You has to read from the right side.
    16th -12th calibrations last 4 calibrations
    0111 1111 1111 1111

    I think I found it. You're talking about the spring loaded shutter with the 2 slits?
    Adversity temporarily visits a strong man but stays with the weak for a lifetime.

    Comment

    • KYO_OEM
      Senior Tech

      500+ Posts
      • Aug 2011
      • 715

      #17
      Re: 3551ci background problem

      YES!

      Comment

      • BillyCarpenter
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Aug 2020
        • 16391

        #18
        Re: 3551ci background problem

        Originally posted by KYO_OEM
        YES!
        PS - I understand how to read binary but I'm not grasping what you're saying. Maybe when you have time you can help me understand better. I appreciate all of your help.
        Adversity temporarily visits a strong man but stays with the weak for a lifetime.

        Comment

        • BillyCarpenter
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Aug 2020
          • 16391

          #19
          Re: 3551ci background problem

          Nevermind, I understand now. Thanks.
          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

          Comment

          • KYO_OEM
            Senior Tech

            500+ Posts
            • Aug 2011
            • 715

            #20
            Re: 3551ci background problem

            e.g.
            1111 1111 1111 0000
            last 4 calibrations failed

            0000 1111 1111 1111
            calibration 12 -16 failed

            If the ID sensors don`t work, you must get
            0000 0000 0000 0000 instead of 0011 1111 1111 1111

            and U468 shows "0" instead of "16383"

            Maybe we have problem with Dv stations because of DV powder stress inside.
            We are talking about 35ppm system.
            Needed time for each page = 60 seconds/ 35ppm
            ~1,7 seconds/ page during multiple printing
            Now you can check needed time at your system:
            U157 * 60/ U158 will show you the needed time/ page at your system.
            We have had systems with values > 6 seconds and we got faint images or background.
            After running developer refresh, system works well for a few days, but problem came back.
            Let me know U000/Maintenance Report

            Comment

            • BillyCarpenter
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Aug 2020
              • 16391

              #21
              Re: 3551ci background problem

              Originally posted by KYO_OEM
              e.g.
              1111 1111 1111 0000
              last 4 calibrations failed

              0000 1111 1111 1111
              calibration 12 -16 failed

              If the ID sensors don`t work, you must get
              0000 0000 0000 0000 instead of 0011 1111 1111 1111

              and U468 shows "0" instead of "16383"

              Maybe we have problem with Dv stations because of DV powder stress inside.
              We are talking about 35ppm system.
              Needed time for each page = 60 seconds/ 35ppm
              ~1,7 seconds/ page during multiple printing
              Now you can check needed time at your system:
              U157 * 60/ U158 will show you the needed time/ page at your system.
              We have had systems with values > 6 seconds and we got faint images or background.
              After running developer refresh, system works well for a few days, but problem came back.
              Let me know U000/Maintenance Report
              I'm going back to the account today. I will get you U000/Maintenance Report. Thanks again.
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

              Comment

              • BillyCarpenter
                Field Supervisor

                Site Contributor
                10,000+ Posts
                • Aug 2020
                • 16391

                #22
                Re: 3551ci background problem

                I went back today and the machine finally printed with a blue background while I was there. This turned out to be the call from hell because it's in a medical office that's very busy and they rely on this one copier to do everything and they kept asking me if they could make a copy/scan/fax every 5 minutes. Then I got in a hurry and the fuser slipped out of my hand and it broke the exit gate off. I had to go back to the shop and grab another one. Whew!!!

                After all of that I replaced the cyan DV, DR and PCR. It worked fine after that but we'll have to see as this has been a very intermittent problem.


                Edit: I'm never gonna rush a job again. They'll just have to get pissed off or whatever. No more rushing. This is one of my bigger accounts as they have about 10 different locations on the Gulf Coast.
                Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Aug 2020
                  • 16391

                  #23
                  Re: 3551ci background problem

                  KYO,


                  The information you shared with me is very informative. Eye opening, really. But I don't see that detailed of information in the Service Manual. How did you discover this? Just curious.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 23008

                    #24
                    Re: 3551ci background problem

                    I went to AlphardI class training in Dallas, and I'm pretty sure this never came up.

                    I would have remembered. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                    Comment

                    • BillyCarpenter
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Aug 2020
                      • 16391

                      #25
                      Re: 3551ci background problem

                      Originally posted by blackcat4866
                      I went to AlphardI class training in Dallas, and I'm pretty sure this never came up.

                      I would have remembered. =^..^=
                      I plan on doing some tests and I'm gonna make the machine purposefully fail calibration and check it against the information that KYO provided. It is interesting because you can basically eliminate certain parts/supplies as being the problem by reading the numbers that KYO posted.
                      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                      Comment

                      • bronco31
                        Trusted Tech

                        Site Contributor
                        100+ Posts
                        • Aug 2009
                        • 174

                        #26
                        Re: 3551ci background problem


                        All I see is... (The Matrix) - YouTube

                        Comment

                        • BillyCarpenter
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Aug 2020
                          • 16391

                          #27
                          Re: 3551ci background problem

                          Originally posted by bronco31
                          That's what it looked like to me at first. But it's really not that complicated. And I can tell you this with certainty - everything KYO said is true.

                          Even after understanding how to read/acquire the data, it took a minute for me to get the big picture.

                          At the heart and soul of the color copier is the calibration process. Who wouldn't want to know if the last 16 calibrations failed or passed? That's only the starting point of the big picture. The next step is to look at other data such as Service Call Log on the Event Log. That can help further isolate as to why calibration failed.

                          Of course, a very experienced tech has probably seen just about everything and they'd have the problem fixed before I could convert V-correction to binary. Still, it's another tool in the tool bag.
                          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                          Comment

                          • BillyCarpenter
                            Field Supervisor

                            Site Contributor
                            10,000+ Posts
                            • Aug 2020
                            • 16391

                            #28
                            Re: 3551ci background problem

                            By the way, I officially switched over from using the internal test charts in the machine to the ones that blackcat uses. They simply show more imperfections.
                            Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                            Comment

                            • bronco31
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Aug 2009
                              • 174

                              #29
                              Re: 3551ci background problem

                              Originally posted by BillyCarpenter
                              By the way, I officially switched over from using the internal test charts in the machine to the ones that blackcat uses. They simply show more imperfections.
                              just print from a usb drive?


                              Yes calibration huge mystery to many of us !

                              Also on my mind a question:

                              Heres the latest Kyocera out in Europe: TASKalfa 3554ci

                              If this is the FOURTH generation of this model design.. shouldn't it be utterly bulletproof and every flaw and design hardware/software error corrected thus a now super reliable copier?

                              Comment

                              • BillyCarpenter
                                Field Supervisor

                                Site Contributor
                                10,000+ Posts
                                • Aug 2020
                                • 16391

                                #30
                                Re: 3551ci background problem

                                Originally posted by bronco31
                                just print from a usb drive?


                                Yes calibration huge mystery to many of us !

                                Also on my mind a question:

                                Heres the latest Kyocera out in Europe: TASKalfa 3554ci

                                If this is the FOURTH generation of this model design.. shouldn't it be utterly bulletproof and every flaw and design hardware/software error corrected thus a now super reliable copier?
                                Yes, from a USB drive.

                                I've yet to see a bulletproof copier.
                                Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                                Comment

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