Taskalpha 4551ci When printing to copier says "Load tray 4"

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  • Doug James
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2012
    • 935

    [Misc] Taskalpha 4551ci When printing to copier says "Load tray 4"

    Customer called and said the copier says load paper in tray 4 when printing to it (Pic attached). I assume that the paper tray settings in the driver are not set right but the customer says they are. I am heading there in the morning and any help would be very helpful. Thanks !!!IMG_0522.JPG
  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1813

    #2
    Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

    It's telling you to load Custom3 media type, not plain. It's probably using the windows driver, not the KX.
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook

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    • Doug James
      Senior Tech

      Site Contributor
      500+ Posts
      • Jan 2012
      • 935

      #3
      Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

      Originally posted by tmaged
      It's telling you to load Custom3 media type, not plain. It's probably using the windows driver, not the KX.
      Very Helpful THANKS !!!

      Comment

      • Doug James
        Senior Tech

        Site Contributor
        500+ Posts
        • Jan 2012
        • 935

        #4
        Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

        I'm still having issues with this monster (Wish I was a better IT guy) Just to give you the background; When you would send a print to the copier letter size, the copier would say to load tray 4 with letter custom 3 type paper. (Pic attached). Assuming that a windows driver was initially installed, I changed the machine tray settings to custom 3 on all paper trays. When that did not work I installed the KX driver off the Kyocera website. After installing the KX Driver the copier would say to load letter size paper in tray 1 no matter what type of paper you sent to the machine.
        All the work station have this problem in there office but only 1 (That I was working with) have the KX driver that I just installed.
        Thanks for any help. Even Kyocera Support is scratching there head on this one...

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 27440

          #5
          Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

          Originally posted by Doug James
          I'm still having issues with this monster (Wish I was a better IT guy) Just to give you the background; When you would send a print to the copier letter size, the copier would say to load tray 4 with letter custom 3 type paper. (Pic attached). Assuming that a windows driver was initially installed, I changed the machine tray settings to custom 3 on all paper trays. When that did not work I installed the KX driver off the Kyocera website. After installing the KX Driver the copier would say to load letter size paper in tray 1 no matter what type of paper you sent to the machine.
          All the work station have this problem in there office but only 1 (That I was working with) have the KX driver that I just installed.
          Thanks for any help. Even Kyocera Support is scratching there head on this one...
          What document is printing PDF word etc....
          ask Kyocera for a remote session
          Document settings will override print driver

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22696

            #6
            Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

            Does tray #1 show "STMT-R" paper size? =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • Doug James
              Senior Tech

              Site Contributor
              500+ Posts
              • Jan 2012
              • 935

              #7
              Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

              Originally posted by blackcat4866
              Does tray #1 show "STMT-R" paper size? =^..^=
              No, It shows ledger. Tray 1 and 2 are loaded with ledger and 3 and 4 letter paper.
              Attached Files

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22696

                #8
                Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

                Is there a C26xx error message stored?

                If tray #3 or tray #4 is overloaded, the paper pickup motor will stall, and isolate trays #3 and #4. My suggestion is to make sure that all jams are cleared and paper not overloaded. Perform partial reset U906.
                =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • Doug James
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jan 2012
                  • 935

                  #9
                  Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

                  Originally posted by blackcat4866
                  Is there a C26xx error message stored?

                  If tray #3 or tray #4 is overloaded, the paper pickup motor will stall, and isolate trays #3 and #4. My suggestion is to make sure that all jams are cleared and paper not overloaded. Perform partial reset U906.
                  =^..^=
                  I will give this a shot Monday morning. Also going to remove the old windows drivers. Hopefully that will finally fix it. I will post my results on Monday... Thanks so much for all your help !!!

                  Comment

                  • copier tech
                    Field Supervisor

                    5,000+ Posts
                    • Jan 2014
                    • 7930

                    #10
                    Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

                    Originally posted by Doug James
                    I will give this a shot Monday morning. Also going to remove the old windows drivers. Hopefully that will finally fix it. I will post my results on Monday... Thanks so much for all your help !!!

                    Is the issue only with tray 4?

                    Update the firmware after deleting the skip file, possibly it has been corrupted.


                    Let us eat, drink, and be merry, because tomorrow we may die!

                    For all your firmware & service manual needs please visit us at:

                    www.copierfirmware.co.uk - www.printerfirmware.co.uk

                    Comment

                    • Doug James
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Jan 2012
                      • 935

                      #11
                      Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

                      Originally posted by copier tech
                      Is the issue only with tray 4?

                      Update the firmware after deleting the skip file, possibly it has been corrupted. After I loaded the KX printer Driver


                      After I loaded the KX driver, The copier started asking to load the correct paper 8 1/2 x 11 in tray 1 (Which is loaded with Ledger). I looked through the firmware files and couldn't find a skip file. Thinking it was used on Turbo firmware which I don't use... Thanks so much for your help !!!

                      Comment

                      • copier tech
                        Field Supervisor

                        5,000+ Posts
                        • Jan 2014
                        • 7930

                        #12
                        Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

                        Originally posted by Doug James
                        After I loaded the KX driver, The copier started asking to load the correct paper 8 1/2 x 11 in tray 1 (Which is loaded with Ledger). I looked through the firmware files and couldn't find a skip file. Thinking it was used on Turbo firmware which I don't use... Thanks so much for your help !!!

                        Skip.jpg
                        Let us eat, drink, and be merry, because tomorrow we may die!

                        For all your firmware & service manual needs please visit us at:

                        www.copierfirmware.co.uk - www.printerfirmware.co.uk

                        Comment

                        • Doug James
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jan 2012
                          • 935

                          #13
                          Re: Taskalpha 4551ci When printing to copier says "Load tray 4"

                          I finally fixed this thing... I re-loaded the firmware (No Skip File). I set copier back to factory defaults (After U917) Reset tray 3 and 4 connectors then U906. I set the default tray to 81/2 x 11 to tray 3. (Ledger is loaded in one and 2) I also had to set the printer settings to auto tray select which was set to off. Thanks for all ya'lls help !!! I couldn't have fixed it without you guys !!!

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