Have a customer that is having a issue when stapling from their computers. When selecting it to staple the top left it staples at the bottom? Top right then it staples at the bottom as well. You can staple it from the copier and it staples correctly. Yes they are using the KX driver, even deleted it and reloaded it and that did not help. Firmware is up to date but going to do a FULL firmware install tonight and see what happens. Anyone ever have this issue?
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regarding orientation does they use rotated portrait or portrait only
orientation.jpg
what happen if you print from your own laptop -
It was set right, just stapled wrong.Comment
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Is the problem only from one computer or multiple computers?Comment
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Computers - multiple.
Installed firmware version v.3.13 FULL. Installed v.8.4.1716 driver. No change.Last edited by kuby; 05-22-2024, 08:29 PM.Comment
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I just tried it on a 3554ci with a DF-7100 that I'm setting up and it selected the correct postitions.Comment
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Our windows did updates over the weekend on our computers at the office and when my boss did printing and stapling our 3252ci with a DF-7100 is doing the same thing. So it must be a windows update that is causing the problem.
****** I Need to verify this to be sure ******************************
****** to make sure that this is really happening ********************Last edited by kuby; 06-03-2024, 08:07 PM.Comment
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Windows Updates causing a Kyocera issue? Nooooo, that doesn't sound anything like March of 2021....Comment
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