Mobile print dont work

[Exodia-P4]

[Ropariva]

Bonjour on? IPP on? Check all your protocols. Can the Apple devices discover the printer?

[Exodia-P4]

Bonjour on? IPP on? Check all your protocols. Can the Apple devices discover the printer?

Yes IPP is on. the apple device cant find the printer

[Ropariva]

Back it up U917 and do a U21 factory restore. Join it to network on dhcp and try again

[ihatefinishers13]

Perhaps the network isn't setup correctly? If they aren't on the same network, even if you think they are, they won't be able to connect. They need to be on the same wireless network as the MFP.

[dalewb74]

replaced what box? sometimes if the app doesn't work, have seen it on iphone. without the app, just go into the phone and add a printer. i have had that work before.

[Dark Helmet]

Back it up U917 and do a U21 factory restore. Join it to network on dhcp and try again

Do this and see if it works. If it does, restore everything except network and system. I had a 3012 that would not scan to email with SSL even though everything was set properly and this fixed it.
If it still does not work setup your phone as a hotspot and connect the copier to your phone with wifi and see if you can see it. Btw you can only have 1 gateway on the machine so make sure you configure that properly if you want the copier to scan to email if your testing that. If DHCP is on you should be fine.

I had a customer running Cisco AP's and they could ping, web browse the copier just fine. It would not print over wireless. Wired devices could print. Dunno what they changed but after months of arguing they finally fixed it.

My old office, you could not airprint to a copier, bonjour was blocked. You can download bonjour browsers on your phone and computer to see if you can see the device.

I had a 3552 in the office, my samsung phone could not print to it, my pixel would. PFM....

[eddie110171]

Turn on Airprint on the MFP under printer setting in the Command Center. If all they are doing is printing, it is easier from Airprint anyway. Just make sure they are on the same network, to check open browser on the phone and input the IP of the MFP, if it doesn't find the printer, it is not the same network.

[Exodia-P4]

replaced what box? sometimes if the app doesn't work, have seen it on iphone. without the app, just go into the phone and add a printer. i have had that work before.

The internet box, the router

[Exodia-P4]

Turn on Airprint on the MFP under printer setting in the Command Center. If all they are doing is printing, it is easier from Airprint anyway. Just make sure they are on the same network, to check open browser on the phone and input the IP of the MFP, if it doesn't find the printer, it is not the same network.

Yes I will try it...

[justanotherhack]

Did IPv6 get turned off? I find mobile printing works better with it on.

[Exodia-P4]

I find this morning. I Re update the printer : no / I verify again the network : no / I check all protocol and the ipp in on : IPP on ssl... I change it in Just IPP and It work again

Thank you for your help

[Samanator]

Is the machine hard wired?
Is the customer trying to print using wifi?
I have discovered that many new routers treat the hard wire network separate from the wifi network.