Scan error type: other

[jmaister]

Hello Gents.

I think I saw another thread here somewhere... Couldn't find it again.


Its scan to email, most of the time works, intermittently doesn't.

Print out says "other", not server/setting/connect..

Ta4500i, latest firmware, timeout 60seconds,officr365 with 587 and starttls

Could this be a latency issue? First time I have seen this.

[blackcat4866]

Re: Scan error type: other

It would help to have the code, but that could be tricky if it's intermittent. You'll have to catch it in the act. =^..^=

[PrintWhisperer]

Re: Scan error type: other

Yes, get us the code. If it's 3102 then we should talk.

Also note if the error occurs during heavy usage scanning with several single or small scanning jobs back-to-back.

[tmaged]

Re: Scan error type: other

I would ping the mail server, then enter that IP address in the SMTP hostname field, to eliminate DNS as the possible issue. It's really the only item that could cause intermittent scan errors. And as the others mentioned, the error code is imperative to troubleshoot with. On the new machines, they finally got smart and have it print on the error pages. Previous models, you had to see it happen.

[copiertec]

Re: Scan error type: other

Is the TA-4500i TLS 1.2 or higher compliant?

[PrintWhisperer]

Re: Scan error type: other

Is the TA-4500i TLS 1.2 or higher compliant?

Higher, no. TLS 1.3 will only be seen in the '4' series and beyond.

TLS 1.2 is supported, but there have been updates to elements (i.e. ciphers) within the TLS 1.2 spec and many new RFC's which the older framework may not comply with.

[JR2ALTA]

Re: Scan error type: other

I would ping the mail server, then enter that IP address in the SMTP hostname field, to eliminate DNS as the possible issue. It's really the only item that could cause intermittent scan errors. And as the others mentioned, the error code is imperative to troubleshoot with. On the new machines, they finally got smart and have it print on the error pages. Previous models, you had to see it happen.

+1. When in doubt always use IP instead of hostname.

[diedux]

Re: Scan error type: other

Hi,
Nothing to do with a device itself. Almost...
Lots of complaints over the last two weeks from customers who use O365. The most common complaint is: "every sixth or seventh scan job fails, wtf?".
My best guess is that MS continues to roll out changes that were delayed (and rollbacked in some places) due to Corona stuff. It should have been enforced a year ago (2020 Oct 15).


MS about this: Preparing for TLS 1.2 in Office 365 and Office 365 GCC - Microsoft 365 Compliance | Microsoft Docs
Make sure device supports strong ciphers: Preparing for TLS 1.2 in Office 365 and Office 365 GCC - Microsoft 365 Compliance | Microsoft Docs


A word about TLS 1.2 on the device. If your device does supports TLS 1.2, this does not necessarily mean it uses it for communication by default. You can try to disable older TLS 1.0, 1.1 and leave only TLS 1.2.

[calebgk]

Re: Scan error type: other

Been dealing with this problem past week. All of our 00-series TA's that were previously using O365 are now incapable. I posted in the Connectivity thread about this. It seems MS deprecated TLS 1.0 and 1.1 last weekend. At least for plenty of my clients. Disable those protocols and SMTP starts working again on most machines, but all of the TA-xx00 and TA-xx50 machines won't work with O365, and need alternative SMTP.

[Ropariva]

[tmaged]

Re: Scan error type: other

We received a few calls today. 4803 is the error and it is intermittent. Does anyone know which models only support TLS 1.0 ?
I know the 0 series does. I contacted the hotline to see if they have any kind of list, which would be helpful. I'd like to make some instructions
for our techs, but it's kind of hard when you don't know what all models are afftected.

[kilgan]

Re: Scan error type: other

We received a few calls today. 4803 is the error and it is intermittent. Does anyone know which models only support TLS 1.0 ?
I know the 0 series does. I contacted the hotline to see if they have any kind of list, which would be helpful. I'd like to make some instructions
for our techs, but it's kind of hard when you don't know what all models are affected.

I will say that I'm having the issue too.

Sadly, it happened just about the time I've upgraded our switches/re-ran ethernet *Upgraded from Cat 3 to 6* for the office. Everyone thinks it's because I did that. We utilize a TASKalfa 4501i in our office.

I've tried using all different versions of TLS available with my current software version. Still to no avail...

Very Frustrating. I'm looking for another email provider just for the printer and haven't found one yet that will work properly. Any suggestions?

Attached is my settings

My Firmware Ver:

System :		2N9_2000.004.505
Engine :		2N7_1000.004.002
Panel :		2N4_7000.004.501
Scanner :		2N4_1200.003.001
FAX :		3N6_5100.B06.001

[PrintWhisperer]

Re: Scan error type: other

I will say that I'm having the issue too.

....We utilize a TASKalfa 4501i in our office.

I've tried using all different versions of TLS available with my current software version. Still to no avail...

OP was for an intermittent problem of unknown code and this thread has been sorta hijacked to the 4803 error but...

Thanks for posting the settings page for a '1' series so we can confirm at least it has TLS1.2

Try also disabling SHA1, ARCFOUR, and 3DES.

As previously noted ensure user (for SMTP auth) has 'SMTP send admin rights'

[jmaister]

Re: Scan error type: other

OP was for an intermittent problem of unknown code and this thread has been sorta hijacked to the 4803 error but...

Thanks for posting the settings page for a '1' series so we can confirm at least it has TLS1.2

Try also disabling SHA1, ARCFOUR, and 3DES.

As previously noted ensure user (for SMTP auth) has 'SMTP send admin rights'

Hijack away. I was thinking along TLS as well.

Now sitting in front of a 4550ci having the same issue.

[blackcat4866]

Re: Scan error type: other

We've got ONE KM-6052ci giving these 4803 scan to email errors ... among 16 others on the same network that do not have the errors.

The settings and firmware are entirely identical. The local IT intends on running a new drop and switching network ports. He hasn't tried it yet. As you might suspect, the errors are on about 1/2 of the scans, and it has absolutely nothing to do with the size of the document or the original scan settings.

If nobody has said so yet, the 4803 errors are failure to corroborate the SSL certificate on the customers server. =^..^=