I have this printer on warranty and it started intermittent jamming at 50,000 copies. I am having troubleshooting it and am needing to print the event log. In the service manual it says to input a code but not sure at all what it is talking about. Been a tech for 30 years... The jamming is occurring as soon as it enters the fuser, then the paper stops. No paper wrinkling. I replaced the printer with a new one to bring the problem printer to my shop to fix. Now the customer says it is happening on the new printer (Jamming)... Any help would be very appreciated
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Re: Ecosys P2040 How do I print an Event Log ?
More than likely needs a fuser. There are a couple of ways to do it. Through the prescribe command on a flash drive is one. That's a little difficult if you're not tech saavy. The other way is to look at it, by putting it on the network and going to the web page at xxx.xxx.xxx.xxx/svcmntrpt
This will display the log. If it's on KFS, you can also view the log there. -
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Re: Ecosys P2040 How do I print an Event Log ?
Try this:
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Ecosys P2040 How do I print an Event Log ?
Was the second printer new or used? You'll get these jams anywhere from 20k onward. My bet is the fuser, the jam code to confirm this is j4211.Comment
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Re: Ecosys P2040 How do I print an Event Log ?
Do you have IC Link? Send the PRESCIBE event log command thru that
Or web interface IP/EVENTLOGComment
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Re: Ecosys P2040 How do I print an Event Log ?
event log.zip
Try the attached file,
unzip and copy the .capt file to a USB pendrive, Place in the printer usb slot and select print from usb, the event file will be printedComment
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Re: Ecosys P2040 How do I print an Event Log ?
Sure do appreciate all the comments. Means more than you know THANKS !!!!!Comment
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Re: Ecosys P2040 How do I print an Event Log ?
Some of our techs have been removing the teflon strip, then using fuser sleeve grease on the remaining surface. I cannot comment on the resulting yield, but it doesn't cost you but 30 minutes and a dab of grease to try. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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