Kyocera 3645 not grabbing an IP address.

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  • PrintWhisperer
    Trusted Tech

    250+ Posts
    • Feb 2018
    • 434

    #31
    Re: Kyocera 3645 not grabbing an IP address.

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    • Necrocannibal
      Trusted Tech

      100+ Posts
      • May 2008
      • 192

      #32
      Re: Kyocera 3645 not grabbing an IP address.

      Update for everyone. Went back and played around with it and changing the speed from Auto to 100base-t fixed the issue, even though the Auto was picking that anyway. Really odd and I've never seen that harken before.

      Sent from my SM-N986U using Tapatalk

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      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7623

        #33
        Re: Kyocera 3645 not grabbing an IP address.

        Originally posted by Necrocannibal
        Update for everyone. Went back and played around with it and changing the speed from Auto to 100base-t fixed the issue, even though the Auto was picking that anyway. Really odd and I've never seen that harken before.

        Sent from my SM-N986U using Tapatalk
        Great, tmaged advice.
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
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        • Necrocannibal
          Trusted Tech

          100+ Posts
          • May 2008
          • 192

          #34
          Re: Kyocera 3645 not grabbing an IP address.

          Originally posted by tsbservice
          Great, tmaged advice.
          Yep, spot on.

          Sent from my SM-N986U using Tapatalk

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          • BillyCarpenter
            Field Supervisor

            Site Contributor
            VIP Subscriber
            10,000+ Posts
            • Aug 2020
            • 14644

            #35
            Re: Kyocera 3645 not grabbing an IP address.

            Originally posted by Necrocannibal
            Update for everyone. Went back and played around with it and changing the speed from Auto to 100base-t fixed the issue, even though the Auto was picking that anyway. Really odd and I've never seen that harken before.

            Sent from my SM-N986U using Tapatalk
            I'll have to file this one away just in case I ever run into it. I'm still a little surprised that it would grab a DHCP address when you moved it to a different location (port). Oh well, chalk it up to magic and move on.....
            Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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            • Necrocannibal
              Trusted Tech

              100+ Posts
              • May 2008
              • 192

              #36
              Re: Kyocera 3645 not grabbing an IP address.

              Originally posted by BillyCarpenter
              I'll have to file this one away just in case I ever run into it. I'm still a little surprised that it would grab a DHCP address when you moved it to a different location (port). Oh well, chalk it up to magic and move on.....
              Lol, basically, makes no sense whatsoever to me.

              Sent from my SM-N986U using Tapatalk

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              • Samanator
                Service Manager

                Site Contributor
                VIP Subscriber
                500+ Posts
                • Sep 2017
                • 555

                #37
                Re: Kyocera 3645 not grabbing an IP address.

                I have experienced this type of thing before. It started when smart switches started showing up out in the field.

                For some reason a particular nic card on a device will not negotiate with the smart switch when the nic card is set to auto. Setting the nic card to a fixed speed stops the negotiating processes and things work.

                I have experienced this with different devices in different locations. Not very often, but it does happen.

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                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 14644

                  #38
                  Re: Kyocera 3645 not grabbing an IP address.

                  Originally posted by Samanator
                  I have experienced this type of thing before. It started when smart switches started showing up out in the field.

                  For some reason a particular nic card on a device will not negotiate with the smart switch when the nic card is set to auto. Setting the nic card to a fixed speed stops the negotiating processes and things work.

                  I have experienced this with different devices in different locations. Not very often, but it does happen.

                  The only similar instance I've seen is that the NIC appeared to be frozen and switching between auto and the manual settings got it to working again.



                  This particular problem is just weird because the machine worked fine on a different port on the same switch. If anyone can solve that riddle, I'm all ears. lol
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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                  • darry1322
                    Senior Tech

                    Site Contributor
                    500+ Posts
                    • Oct 2010
                    • 817

                    #39
                    Re: Kyocera 3645 not grabbing an IP address.

                    Originally posted by BillyCarpenter

                    This particular problem is just weird because the machine worked fine on a different port on the same switch. If anyone can solve that riddle, I'm all ears. lol

                    Only thing different is the network drop. I've had a couple customer replace the drop and resolve this particular issue.

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                    • Gab
                      Senior Tech
                      • Aug 2015
                      • 633

                      #40
                      Re: Kyocera 3645 not grabbing an IP address.

                      check on controller the jack that cable from network attached to copier perhaps someone pull it out violently and the pins have bended. tha jack

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                      • Necrocannibal
                        Trusted Tech

                        100+ Posts
                        • May 2008
                        • 192

                        #41
                        Re: Kyocera 3645 not grabbing an IP address.

                        The machine has been working fine since I switched the network speed to 100Base-t over Auto even though Auto choose 100Base-t.


                        Sent from my SM-N986U using Tapatalk

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