Kyocera 3645 not grabbing an IP address.

[tsbservice]

Re: Kyocera 3645 not grabbing an IP address.

Sounds like you've got a bad cable or network port. Does your laptop pick up a DHCP address? =^..^=

Sorry but can't be. He put another machine on same cable and port and it works.
This is very weird issue will be interested in solution.

[Necrocannibal]

Re: Kyocera 3645 not grabbing an IP address.

First things first. It's not your responsibility to figure out this problem. Obviously there's nothing wrong with the 3645 because it's working fine on a different port.

It's not like you can log into his switch and change any settings. That's the responsibility of the IT guy.


Last thing. You need to ask the IT guy for an IP address for the machines because it doesn't need to be left on DHCP unless the address is reserved.

It's set to static, it won't recognize that or pick one up on it's own using DHCP. It's really odd.

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[Necrocannibal]

Re: Kyocera 3645 not grabbing an IP address.

Sorry but can't be. He put another machine on same cable and port and it works.
This is very weird issue will be interested in solution.

Hopefully I have an answer for it, they might just leave it how I have it set but I told them to get their IT guy to look at it and see if he can figure out why it's doing what it's doing.

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[tmaged]

[Necrocannibal]

Re: Kyocera 3645 not grabbing an IP address.

Interesting, in 30+ years of working on copiers I have never had to change or adjust any setting related to that. Not sure if I'll be able to work on it again but if I do I'll definitely give it a shot.

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[blackcat4866]

Re: Kyocera 3645 not grabbing an IP address.

I would try changing the NIC speed on the MFP from auto, to a fixed speed.
I’ve had to do this on a couple of occasions. Even a machine that had been there a while, that just stopped working all of a sudden.

We saw this a lot when the first Gigabyte NIC's came out. Most of our customers were still running 100MB network routers, and the MFP did not always accurately choose the correct network speed, especially on Konica Minoltas. Hard setting the network speed to 100MB solved this issue in several cases. Usually it would print one page, then stop communicating. If you re-booted the MFP you could have one more.

=^..^=

[tsbservice]

Re: Kyocera 3645 not grabbing an IP address.

Old dogs can learn new tricks.
I never assume anything as granted you can learn new things every day and that makes life so wonderful

[Ropariva]

[BillyCarpenter]

Re: Kyocera 3645 not grabbing an IP address.

Old dogs can learn new tricks.
I never assume anything as granted you can learn new things every day and that makes life so wonderful

Agreed, it's best to NEVER assume.

My money is still on the switch configuration. I say this because his machine worked fine when it was moved to a different port. If it was a speed setting, I think he'd get the same result on a different port. We'll see....

[spw]

Re: Kyocera 3645 not grabbing an IP address.

Maybe check the snmp setting if its private or public

[Horologydoc]

Re: Kyocera 3645 not grabbing an IP address.

Have you tried crossing over directly to the M3645 to make sure the NIC is working properly? We had an install of about 50 of these and we had one out of the box that we had to replace the board.

[BillyCarpenter]

Re: Kyocera 3645 not grabbing an IP address.

Any updates on the machine in question?


I've read this entire thread and the various solutions, but I've heard no one address the fact that the machine works fine on a different port on the switch. To me, at least, that rules out anything related to the copier.

Am I missing something?

[tsbservice]

Re: Kyocera 3645 not grabbing an IP address.

Any updates on the machine in question?


I've read this entire thread and the various solutions, but I've heard no one address the fact that the machine works fine on a different port on the switch. To me, at least, that rules out anything related to the copier.

Am I missing something?

See below Billy, we may have to wait though.

They do have an IT person and he is very anal about people messing with his stuff, that's the reason I didn't go any further and moved the machine to a different location.

One thing I forgot to mention about all of this is this is the second 3645 that is doing this in that spot, we initially took a different one there and it did that to us so we put the other machine back and it worked so we assumed it was a bad port in the machine. Took a completely different 3645 there and same thing. I am thinking he has something set up on his network that is blocking the machine from getting an IP address thst only affects thst model for whatever reason.

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Hopefully I have an answer for it, they might just leave it how I have it set but I told them to get their IT guy to look at it and see if he can figure out why it's doing what it's doing.

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[darry1322]

Re: Kyocera 3645 not grabbing an IP address.

Any updates on the machine in question?


I've read this entire thread and the various solutions, but I've heard no one address the fact that the machine works fine on a different port on the switch. To me, at least, that rules out anything related to the copier.

Am I missing something?

My bet is a poor network drop. Cabling can't quite get a good network speed on the newer equipment. I've had a couple of these cases where a new drop was run to resolve. The older machine would work fine but the newer wouldn't connect or would constantly "restart the network connection".

[Necrocannibal]

Re: Kyocera 3645 not grabbing an IP address.

My bet is a poor network drop. Cabling can't quite get a good network speed on the newer equipment. I've had a couple of these cases where a new drop was run to resolve. The older machine would work fine but the newer wouldn't connect or would constantly "restart the network connection".

This would make sense to me if a brand new 2640 and a brand new lap top had the same issue there but they both work flawlessly, just the 3645 doesn't work.

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