Hi guys, I have a customer's machine, M3540idn, has one additional drawer...machine has just under 400K on it, had had the maint kit done at 300K... Machine will throw jam 501 error from top drawer only, it doesn't matter if you are making 1 copy or 5 copies, it mite work 2 times out of 5 and it mite jam with 1 copy, then the next time it will make 3 and jam, then it mite do 10 then jam... I replaced the feed rollers, sep roller & even tried 14" from top drawer & still same outcome. bottom drawer is great, top is the issue, by-pass tray works great ... Any help appreciated
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Re: Kyocera M3540idn Jam 501
Is the pickup spring still there? Often that spring disappears ... especially after a roller change. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: Kyocera M3540idn Jam 501
i believe the 3540 and the printer version(2100) are fixed without the spring.
did the 501 jams happen before the kit or only after?Comment
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Re: Kyocera M3540idn Jam 501
The jams just started on Friday with the customer, the maint kit was done months ago... The M3540 doesn't have a spring for the feed roller assy in the upper drawer.. The additional drawer has the spring, but not the upper standard drawer.
I did replace the feed roller assy today and also the sep roller in the drawer, but that did not helpComment
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Re: Kyocera M3540idn Jam 501
ssounds like the clutch pack on the right side of the machine that drives feed. they usually go out around the count that you gave
They arent too bad to put in
its called "Parts drive feed assembly" its a pack. Has 2 clutches and a solenoid on it. Part number for the 42 ppm is 302MS94051 i believe. super easy to put inLast edited by spw; 05-16-2022, 05:13 PM.Comment
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Re: Kyocera M3540idn Jam 501
Check the paper stopper in the cassette, see the pdf.
SB-2LV-0052-F033_.1.pdfLast edited by Tricky; 05-16-2022, 07:02 PM.Comment
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Re: Kyocera M3540idn Jam 501
I'm not gonna argue, but there is no spring in the feed assy for the m3540, I have 2 in my shop that have under 40k on them and neither one has the spring in the feed unit, the feed assy actually fits right up against the upper metal frame that it clips in to and there is no movement from the feed assy.... If there was movement I would say to add a spring for down pressure, but no movement at all from the feed assy.Comment
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Re: Kyocera M3540idn Jam 501
There is no spring in the 40ppm only the 50 and 60ppm both have the lift motor, agree with previous post to change the clutch packComment
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Re: Kyocera M3540idn Jam 501
That 2nd bulletin you posted shows its just for the higher speed machines .The assembly is the same for both ,the spring with a hook attached to the underside is the upgraded mod for the 3550/3560 models of the assembly( the spring would fall off when switching rollers out all the time. We have a bag of them here just for that purpose before the hook modded spring came out. As mentioned by the others the 3550/3560 models have a lift motor and a gear in tray 1 so a need for a pressure spring.
The 3540 model has a spring loaded tray so no need for a spring. It would be too much pressure to feed consistent. Its the same thing as a 2100 printer version model. No springs in those either. We have worked on dozens and dozens of all 3 models. Never seen a 3540 with a spring.Comment
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Re: Kyocera M3540idn Jam 501
Lots of responses on this one.
I would agree to look at the clutch pack for feed. Replacement is not difficult. (was mentioned also - its a different number than higher speed models).
I own a 3540 and it has no spring on the top of the feed head for tray 1. They have lift springs in the cassette so its unnecessary.
You could certainly put one in if you want I suppose. But not really necessary.
Higher speed models need the spring since they use a lift motor as opposed to springs.
Best wishes.
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