Vertical lines CS6003i

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  • darry1322
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2010
    • 817
    #16
    Re: Vertical lines CS6003i

    Originally posted by NCCopierTech
    Ask them if they could have possibly put a bottle of waste toner back into the machine. I've seen exactly this when a customer put a full bottle of waste toner in and contaminated the developer.

    Install new bottle of OEM toner, then run a bunch of sky shots to get the waste tone out of the dev unit. The copy quality will return eventually.

    One sure sign of this is if the toner gauge on the Status Page or on KFS shows no toner info.

      Comment

      • Copier Mechanic
        Technician

        50+ Posts
        • Mar 2023
        • 89
        #17
        Re: Vertical lines CS6003i

        Originally posted by NCCopierTech
        Ask them if they could have possibly put a bottle of waste toner back into the machine. I've seen exactly this when a customer put a full bottle of waste toner in and contaminated the developer.

        Install new bottle of OEM toner, then run a bunch of sky shots to get the waste tone out of the dev unit. The copy quality will return eventually.
        That's a possibility that could have happened. I better ask the customer. Thanks!!

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22999
            #18
            Re: Vertical lines CS6003i

            Originally posted by NCCopierTech
            Ask them if they could have possibly put a bottle of waste toner back into the machine. I've seen exactly this when a customer put a full bottle of waste toner in and contaminated the developer.

            Install new bottle of OEM toner, then run a bunch of sky shots to get the waste tone out of the dev unit. The copy quality will return eventually.
            If this is the case, be sure to install new genuine black toner before running heavy fill images. There's already more than enough contaminated, mixed color waste toner in the system.
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

              Comment

              • Ropariva
                Senior Tech

                500+ Posts
                • Mar 2016
                • 655
                #19
                Re: Vertical lines CS6003i

                Originally posted by Copier Mechanic
                That's a possibility that could have happened. I better ask the customer. Thanks!!

                  Comment

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