5053ci Magenta toner falls into cassette trays.

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  • jordanboi5
    Technician
    • Nov 2021
    • 18
    #1

    5053ci Magenta toner falls into cassette trays.

    Hello I was wondering if anyone knows anything about toner falling into the trays.
    I have spoke with another technician about it, but he suggest it might be a developer issue.
    The copier had a maintenance kit installed 3-4 months ago along with the waste toner assembly, and the feed drive pwb and motor.
    The second issue is that it is unable to pickup paper from the other trays (2,3,4) MP and Tray 1 works.
    Thank you!

    When I tap the above area i notice the particles falling down into the cassette. I tried vacuuming it, but it seems like it is never ending.
    Ooj5wqJiQIyalMEpQN7YPw.jpg
    Tags: 5053ci, issue, toner, trays
    • CWP
      Trusted Tech

      100+ Posts
      • Jun 2013
      • 168
      #2
      Re: 5053ci Magenta toner falls into cassette trays.

      That does look like a failed developing unit. In order to clean this up and make it stop you will need to remove the laser unit and clean the outside of the laser as well as the cavity in the machine where the laser sits. Don't forget to replace the leaking developing unit.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22973
          #3
          Re: 5053ci Magenta toner falls into cassette trays.

          Agreed. Also remove the inner front cover and vacuum thoroughly to slow that endless trickle of toner/developer. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • jordanboi5
              Technician
              • Nov 2021
              • 18
              #4
              Re: 5053ci Magenta toner falls into cassette trays.

              Thank you so much for the quick response.

              Just took a look at the service manual on how to properly remove it.
              Looking forward to it!

                Comment

                • Ropariva
                  Senior Tech

                  500+ Posts
                  • Mar 2016
                  • 639
                  #5
                  Re: 5053ci Magenta toner falls into cassette trays.

                  Originally posted by jordanboi5
                  Thank you so much for the quick response.

                  Just took a look at the service manual on how to properly remove it.
                  Looking forward to it!

                    Comment

                    • KYO_OEM
                      Senior Tech

                      500+ Posts
                      • Aug 2011
                      • 704
                      #6
                      Re: 5053ci Magenta toner falls into cassette trays.

                      finally you get the related bulletin for this.
                      Take care for page 6/10 and compare the serial number, maybe you will get a hit.
                      Attached Files

                        Comment

                        • jordanboi5
                          Technician
                          • Nov 2021
                          • 18
                          #7
                          Re: 5053ci Magenta toner falls into cassette trays.

                          Originally posted by KYO_OEM
                          finally you get the related bulletin for this.
                          Take care for page 6/10 and compare the serial number, maybe you will get a hit.

                          Unable to check the serial for the developer, but the serial does fall under the affected model.

                          Thank you so much!!

                            Comment

                            • KYO_OEM
                              Senior Tech

                              500+ Posts
                              • Aug 2011
                              • 704
                              #8
                              Re: 5053ci Magenta toner falls into cassette trays.

                              take out U000 and check U984 or enter 10871087 and check U984
                              Very easy
                              You do not need screw driver for this..

                                Comment

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