Hello everybody
I have a problem quite infrequently on a 2554ci but the customers call me and I don't know what I can do.
When the customer copy an document, the paper take out of DP correctly and the print is completly white
The DP is an 7160 and the copy is just in front and not the both sides. (Yes the paper is correctly put un DP ).
The 3 time I came, I don't observed this error (Since installation, it's arrived +/- 6 times).
I just update firmware (with take off ESKIP.on) 4 month ago... and my customer called me today and I don't know what I can do.
According to them, it's arrived just in copying and not scanning... (color or black, A4).
Have you an idea ?
I have a problem quite infrequently on a 2554ci but the customers call me and I don't know what I can do.
When the customer copy an document, the paper take out of DP correctly and the print is completly white
The DP is an 7160 and the copy is just in front and not the both sides. (Yes the paper is correctly put un DP ).
The 3 time I came, I don't observed this error (Since installation, it's arrived +/- 6 times).
I just update firmware (with take off ESKIP.on) 4 month ago... and my customer called me today and I don't know what I can do.
According to them, it's arrived just in copying and not scanning... (color or black, A4).
Have you an idea ?
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