300ci exit issues

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  • tmaged
    Owner/Service Manager

    Site Contributor
    1,000+ Posts
    • Oct 2008
    • 1888
    #1

    300ci exit issues



    We started experiencing issues with this machine after the MK-865A was done. Not sure if it's just coincidence. With the finisher installed, we get jam 80 sometimes with nothing in the machine. We also see that the finisher tray A is full when it's not, plus the odd behavior of the finisher in the video. I disconnected the finisher. The customer called back & said the machine had stopped. I went back & it said the top tray was full (inside main output) I flipped the sensor & it cleared. This has been happening lately now. I pulled the fuser to see if anything was pinched, but didn't see anything wrong. My next thought will be to put the original fuser back in, but any ideas are welcomed.
    Thanks,
    Hope that helps !
    -Tony
    www.dtios.com
    Become a fan on Facebook
    Tags: customer, exit, finisher, forgot, full, fuser, issue, jam, main, pulled, side, slide, video
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23009
      #2
      Would you, perchance be getting C8140 codes? I saw something similar on a DF-710 a couple of weeks ago. After 4 or 5 recalls I eventually found that the belt tension on the belts that elevate tray A was excessive. When the worm gear drive was removed, the tray just sat there at the top of the travel.

      I just loosened the screws that hold the tensioners, and let the springs set the belt tension, then snugged the screws. I haven't had any recalls yet ... maybe it'll help you. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • tmaged
          Owner/Service Manager

          Site Contributor
          1,000+ Posts
          • Oct 2008
          • 1888
          #3
          I'll have to pull the event log, but I'm pretty sure you're correct. The thing that's throwing me, is getting the tray full on the MFP when the finisher is disconnected, & getting it on the finisher when it is connected. Thanks as always !!
          Hope that helps !
          -Tony
          www.dtios.com
          Become a fan on Facebook

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23009
              #4
              The other thing I forgot to mention, is to make sure that your guy flashed both the machine combined firmware, and the option firmware. Since machine version 10.0/option version 1.12 they are now seperate flashes. It's possible that option 1.11 is not compatible with machine combined 10.0.

              My machine has been bugging the shit out of me. I can stand there and run the machine for two hours with no errors, no problems. Then a few hours after I leave, more errors. And I can also confirm that they are new errors, in sim U000/Error Report. As of today, it's 10 days without a recall. I think I may have something.

              Good luck with your finisher. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • tmaged
                  Owner/Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Oct 2008
                  • 1888
                  #5
                  Good point. I had him update the firmware, but not sure he did the option pack.
                  Hope that helps !
                  -Tony
                  www.dtios.com
                  Become a fan on Facebook

                    Comment

                    • tmaged
                      Owner/Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Oct 2008
                      • 1888
                      #6
                      I tried the springs on both the front & rear to no avail. We ended up bringing the machine in as the customers patience was running thin. One of the techs found a spring that was broken on the finisher. I haven't seen it yet to give you an update, but he said it's then one that is on the arm for the tray sensor. He also said one of the connectors wasn't plugged in all the way in the exit section. I'll try to update this with the part number.
                      Hope that helps !
                      -Tony
                      www.dtios.com
                      Become a fan on Facebook

                        Comment

                        • tmaged
                          Owner/Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Oct 2008
                          • 1888
                          #7
                          Spring.pdf
                          I wish they would actually put this stuff where one could find it !!!
                          Hope that helps !
                          -Tony
                          www.dtios.com
                          Become a fan on Facebook

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 23009
                              #8
                              Good to know. Thanks for the update. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • Kyocop
                                  Technician
                                  • Nov 2010
                                  • 69
                                  #9
                                  Originally posted by tmaged
                                  He also said one of the connectors wasn't plugged in all the way in the exit section..

                                  That was going to be my guess. Post Maintenence....always the most dangerous time for airplanes and copiers.

                                    Comment

                                    • jedavis
                                      #10
                                      Hey Guys, the fix for the tray error code of c8140 or the tray A dropping on you is due to a broken spring in the exit area of the DF710. It can not lift the tray back to home position due to spring being broken that goes to the plunger on the solenoid. the part# 303c106062 and is located in the parts section EXIT SECTION 2 ITEM#27 page 8. will have to take rear panel off and slide D5 section out to be able to change it out. Hope this helps, JE DAVIS

                                        Comment

                                        • Keymaster
                                          Technician
                                          • Feb 2011
                                          • 15
                                          #11
                                          Thanx

                                          Thanx for the help. The document helped alot.

                                          I have a stupid question. What can cause the spring to break?

                                          Originally posted by tmaged
                                          [ATTACH]7780[/ATTACH]
                                          I wish they would actually put this stuff where one could find it !!!

                                            Comment

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