Repair Guy Uses Tons of Paper

[fshead]

Re: Repair Guy Uses Tons of Paper

Is this "school" a college right on jamaica bay?
Its not my accnt but i know some long time ago techs doing some of these accnts.
That would funny as i probably ask his side if it was.
And we all know how the truth is never a straight line.

[copyman]

Re: Repair Guy Uses Tons of Paper

Sorry to say whoever posted about bringing in a "team" to repair, good thought. Bringing in a factory rep, etc. Been there done that! That logic just don't work in schools. You could bring the Pope in and it will still have issues! I've been in the biz 40+ years and I've never seen a machine in a school that you weren't there at least once a week, but could be every day. The only break we get here in NE is June when schools let out. Nice quiet 3 months.

Think another poster mentioned the Bizhub holding up. I would be curious to know if the good ole reliable C654 could last in a school environment? Probably not without a key operator. Speaking of key op's.....

This reminded me of a company I worked for back in the 80's. They put locks on the covers so teachers couldn't open. I guess there isn't a better "key operator" then one that needs a "key" to open

[blackcat4866]

Re: Repair Guy Uses Tons of Paper

... I would be curious to know if the good ole reliable C654 could last in a school environment? Probably not without a key operator. Speaking of key op's.....

This reminded me of a company I worked for back in the 80's. They put locks on the covers so teachers couldn't open. I guess there isn't a better "key operator" then one that needs a "key" to open

We've got 754e's in a couple of school districts, and they seem to be holding up surprisingly well. All it takes is one enduser to get an idea though: For example, I walked into a particular school building one day to find (3) machines with the flags busted off all the waste bottles, and on all the spares. I can't even begin to offer an explanation of that.

The "Key" operator seems like by far the best possible chances of success. =^..^=

[Phil B.]

Re: Repair Guy Uses Tons of Paper

in my last job.... we had about 10 OKI MPS5502MBFX units out in a chain of car dealerships. The units were placed in: Accounting - Sales - Service and Admin ... 4 different Brands of cars: Honda - 'Yota - VW and 'Zuki.

Key Operators in EACH orifice *not misspelled*

Many problems.. 95% of the issues? OPERATOR ERROR. Key Op's were being replaced EVERY month!

after the 1st Warranty was coming due... they were bitching about " shitty machines ". Well me being the anal note taker and CYA expert, I pulled ALL files..separated: Parts - WntyCall - PDCall - PDSupplies. I also supplied them with Excel Spread sheets showing Rate of Machine Fails/CIP - Cost of both PD and WC/S - Parts used to SU/Fail or customer FU.

I ALSO laid out when there was -=A=- trained KO vs non. Also when the PEAK calls came in.. (can you guess?)


Sayless to need They signed another 3 year contract upon upgrade to new machines...... ( most had +/- 1mil ) **NOTE I didn't get SHIT in compensation for my award winning 1hr convincing presentation, that even the boss (fucker that didn't pay me) " Phil we would have lost that account but for YOU"

Moral: Key Ops = GOOD -=IF=- the hang around..... Lying Ass, Cheep, Money Grubbing, SCREW everyone Bosses = BAD!!! Run Forest RUN!

BTW in the past 5 months after leaving " Boss" my Blood Pressure is way lower than the DR was concerned about, My Sugars are back to 100 in the AM, My Seeds for my garden ( 200 various ) already in the trays in cooler area ready to stage, Shed has the new solar power/hot H2O system, roof and extension for my new util trailer n JD mower w/ all gas powered items in there too. Got my first buck in the field... 7 point dressed to 110# ( made 10# ground hot sausage DAMN is it GOOD!)

Nope STILL haven't set on a firm plan on my next endeavor // but FINALLY enjoying life! Sunrise here most days are great...and coffee on the patio in the evenings are simply lovely.. purple - blue - red n clouds ...........

[copyman]

Re: Repair Guy Uses Tons of Paper

Oh yeah forgot about a techs 2nd worse call, car dealerships.

in my last job.... we had about 10 OKI MPS5502MBFX units out in a chain of car dealerships. The units were placed in: Accounting - Sales - Service and Admin ... 4 different Brands of cars: Honda - 'Yota - VW and 'Zuki.

Key Operators in EACH orifice *not misspelled*

Many problems.. 95% of the issues? OPERATOR ERROR. Key Op's were being replaced EVERY month!

after the 1st Warranty was coming due... they were bitching about " shitty machines ". Well me being the anal note taker and CYA expert, I pulled ALL files..separated: Parts - WntyCall - PDCall - PDSupplies. I also supplied them with Excel Spread sheets showing Rate of Machine Fails/CIP - Cost of both PD and WC/S - Parts used to SU/Fail or customer FU.

I ALSO laid out when there was -=A=- trained KO vs non. Also when the PEAK calls came in.. (can you guess?)


Sayless to need They signed another 3 year contract upon upgrade to new machines...... ( most had +/- 1mil ) **NOTE I didn't get SHIT in compensation for my award winning 1hr convincing presentation, that even the boss (fucker that didn't pay me) " Phil we would have lost that account but for YOU"

Moral: Key Ops = GOOD -=IF=- the hang around..... Lying Ass, Cheep, Money Grubbing, SCREW everyone Bosses = BAD!!! Run Forest RUN!

BTW in the past 5 months after leaving " Boss" my Blood Pressure is way lower than the DR was concerned about, My Sugars are back to 100 in the AM, My Seeds for my garden ( 200 various ) already in the trays in cooler area ready to stage, Shed has the new solar power/hot H2O system, roof and extension for my new util trailer n JD mower w/ all gas powered items in there too. Got my first buck in the field... 7 point dressed to 110# ( made 10# ground hot sausage DAMN is it GOOD!)

Nope STILL haven't set on a firm plan on my next endeavor // but FINALLY enjoying life! Sunrise here most days are great...and coffee on the patio in the evenings are simply lovely.. purple - blue - red n clouds ...........

[JDYAL]

Re: Repair Guy Uses Tons of Paper

Had 2 schools down to one now. The one we have now is a small school with 3 machines 02 and 03s not a lot of calls except paper loading problems and finisher jams. The other school we had actually let their students use the machine that was a nightmare. They pulled one of the guides out of the machine adf because they thought it didnt belong there. Needless to say I'm glad that we dropped them. Nasty people to deal with to boot.

[Mark Bbb]

Re: Repair Guy Uses Tons of Paper

In Flanders we say:
"de moeilijkste mensen zijn agenten of leraars"
Translated:
"The most difficult people are police-officers or teachers"

Can you imagine a police-officer who is a teacher in his free hours?
Oh my!

[zed255]

Re: Repair Guy Uses Tons of Paper

The most I ever ran to chase an intermittent problem was ~2000 sheets. Customer ran a 10000 page job afterwards while I observed. Generally test with 100 or less, though up to a ream can sometimes be justified.

--------

My top three nightmare users, in no particular order, are:

Teachers
Police
Nurses / Doctors

Honorable mention goes to heavy industry.

[mikadonovan]

Re: Repair Guy Uses Tons of Paper

The most I ever ran to chase an intermittent problem was ~2000 sheets. Customer ran a 10000 page job afterwards while I observed. Generally test with 100 or less, though up to a ream can sometimes be justified.

--------

My top three nightmare users, in no particular order, are:

Teachers
Police
Nurses / Doctors

Honorable mention goes to heavy industry.

You may want to include some military personnel. I had one dude on an air force base attempt to remove a jam by pulling all the trays out of a older multi tray finisher and left them in a stack in front of the machine. Sheeeesh

[NeoMatrix]

Re: Repair Guy Uses Tons of Paper

You may want to include some military personnel. I had one dude on an air force base attempt to remove a jam by pulling all the trays out of a older multi tray finisher and left them in a stack in front of the machine. Sheeeesh

Re. Trained Tangs

Don't ya just luv the "Orangutan factor"...?
Leave a banana sitting on the copy machine after one or two service visits.
Their intuitive enough to finally get the message.

If that doesn't work; Leave a bill for damages under the banana.

[Lagonda]

Re: Repair Guy Uses Tons of Paper

My top three nightmare users, in no particular order, are:

Teachers
Police
Nurses / Doctors

Honorable mention goes to heavy industry.

My pick is

Real Estate salesmen, cos they are all self obsessed dickheads
Printers, because they all expect their $5k copier to perform like their $1/2 mill offset press
Transport industry They think everything is built like a Mack truck.

[Mark Bbb]

Re: Repair Guy Uses Tons of Paper

My pick is

Real Estate salesmen, cos they are all self obsessed dickheads
Printers, because they all expect their $5k copier to perform like their $1/2 mill offset press
Transport industry They think everything is built like a Mack truck.

Trump was a Real Estate salesmen

[petermays]

Re: Repair Guy Uses Tons of Paper

Best just to ask the tech.i had a major client who had high volume canons.no key operator just the mc and the whole office prints to it.mc ran well and in the 3rd year we would get a call once aweek on mc.

we would get there and users would say mc jams all the time.they even put a bob marley pic up on mc "keep on jamming"
and we couldnt see it in serice mode but users where sticking to there story.

when i went there one friday morning i had a idea.

i called the one user with the biggest mouth and i ran 500 pages duplex from each cass. 4 in total. A4 A3 hell i didnt care.mc ran...no issues.i went there the following week for a check up.called same issue and did the same.
i ask them have you had any issues while i was explaining the service modes on how it shows me date and times and how many times..even what cass jam is from.

after the 3rd week i got a answer that they just wanted the mc serviced once a week and they where scared we would charge them for coming out if there wasnt a call on mc.

between my costs of looking like a idiot to my manager and my costs to the company the client had to also fork out the clicks just for them to tell me the truth.

some clients like to see the technician.we dont mind going out by pls be honest with us and stop making us look bad to our managers.

[luca72]

Re: Repair Guy Uses Tons of Paper

My pick is

Real Estate salesmen, cos they are all self obsessed dickheads
Printers, because they all expect their $5k copier to perform like their $1/2 mill offset press
Transport industry They think everything is built like a Mack truck.

I think the worst are the teachers of the school, I saw instead open the 'rdf, throw it up like when you open a garage, when you open the front panel seems to have made war with the toner, a funny thing: I do not know why but the translator translates in italian"dickhead" into self-taught (auto didatta), I did not know you say "testa di cazzo" in English you say dickhead...LOL...very fun!

[copier tech]

Re: Repair Guy Uses Tons of Paper

I think the worst are the teachers of the school, I saw instead open the 'rdf, throw it up like when you open a garage, when you open the front panel seems to have made war with the toner, a funny thing: I do not know why but the translator translates in italian"dickhead" into self-taught (auto didatta), I did not know you say "testa di cazzo" in English you say dickhead...LOL...very fun!

I thought of this post today, customer asked me to reuse the paper I was running a gradation with!