New Model IM

[kplow1986]

Re: New Model IM

There's not many dealers that will happily ship out PCDUs for customers to fit without an engineer attending site first!
My customers would be requesting them as if they were toners!

haha, of course. Customer wont take responsible on your items. And they always request engineer to visit.
But anyway, i have a program that can monitor toner and counter and email out when toner is low.

[JayPaul]

Re: New Model IM

This could just be a one-off but one of my engineers attended a call (miles away) for an IMC 3500A that is squeeking. He said it was only when duplexing must most of their prints are defaulted to duplex. He greased a load of stuff and it went away but an hour later they phoned back with same problem, so i'll have to go there early next week to look at it. Anyone else had this yet?

[anothertech]

Re: New Model IM

This could just be a one-off but one of my engineers attended a call (miles away) for an IMC 3500A that is squeeking. He said it was only when duplexing must most of their prints are defaulted to duplex. He greased a load of stuff and it went away but an hour later they phoned back with same problem, so i'll have to go there early next week to look at it. Anyone else had this yet?

Run the motors in I/O mode to find the squeek.
It's a good application for the Customer Engineer Tool.

[copier tech]

Re: New Model IM

We're an authorized Ricoh dealer and we don't have access to the @Remote servers.
We've asked and Ricoh stonewalls us.
We have a program that monitors meters and toner levels...but not hardware.
Remote Service and Panel Connect won't work for us because...we're not Ricoh.
We'd have to phone each customer and tell them how to access SP modes and print out a pm counter and scan it to us....not gonna happen lol.

Simply set each machine to automatically email you the readings. Many of ours are set to send readings around midnight each month.

[copier tech]

Re: New Model IM

After a bit of digging I've discovered the new admin password is system@emea

Strange one...

Whats this p/w for?

We're prompted to enter a new admin & supervisor password when first powered on.

[JayPaul]

Re: New Model IM

This could just be a one-off but one of my engineers attended a call (miles away) for an IMC 3500A that is squeeking. He said it was only when duplexing must most of their prints are defaulted to duplex. He greased a load of stuff and it went away but an hour later they phoned back with same problem, so i'll have to go there early next week to look at it. Anyone else had this yet?

This is weird just quoting myself but just so it shows a bit of context. Went to this call this morning, typical they were actually having a meeting around the copier so cheating the door and using output mode to make it squeek was fun...
I did find it however, so attaching a pic of the bits that caused it just in case anyone gets this. To be honest if I hear of another machine doing it in the next few months I'll probably do this to all of them before I install them.
Squeeky IMC machine.jpg
Open duplex door, remove the transparent door inside it, at the bottom is this section with a black cover over them, pop that off via 2 clips revealing what you see in this picture. Whole metal bracket comes off with 2 screws, put a bit of grease inside the black clips that the metal shafts spins inside. No more squeek.
Similar to MPC 305 type additional trays when the white rollers scream on the side doors, bit of grease stops that too.