mp c 3000 - Equal spaced horizontal lines when printing only

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  • amr002eg
    Technician
    • May 2013
    • 13

    mp c 3000 - Equal spaced horizontal lines when printing only

    Hello all,
    i have a Mp c 3000 printing horizontal black lines equal spaced when printing.However, when I make a copy it works fine without any problem.
    attached here a sample of the printed paper.
    Attached Files
  • GIUBOSS
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jul 2013
    • 1331

    #2
    Re: mp c 3000 - Equal spaced horizontal lines when printing only

    try printing the page counter. Then if you're printing with ethernet cable, try USB.

    Comment

    • amr002eg
      Technician
      • May 2013
      • 13

      #3
      Re: mp c 3000 - Equal spaced horizontal lines when printing only

      Originally posted by GIUBOSS
      try printing the page counter. Then if you're printing with ethernet cable, try USB.
      Thanks GIUBOSS

      when printing the counter it printed fine without lines.
      the problem only occured if I print any thing from the compuetr, I tried USB & ethernet cable.


      Comment

      • davel
        Technician

        1,000+ Posts
        • Oct 2011
        • 1045

        #4
        Re: mp c 3000 - Equal spaced horizontal lines when printing only

        Time for a new machine.

        Comment

        • GIUBOSS
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2013
          • 1331

          #5
          Re: mp c 3000 - Equal spaced horizontal lines when printing only

          Originally posted by amr002eg
          Thanks GIUBOSS

          when printing the counter it printed fine without lines.
          the problem only occured if I print any thing from the compuetr, I tried USB & ethernet cable.


          check controller board

          Comment

          • Zeldaman
            Senior Tech

            500+ Posts
            • Mar 2011
            • 946

            #6
            Re: mp c 3000 - Equal spaced horizontal lines when printing only

            Hi there!
            First, i would update FW and the printerdriver.
            Greetings...

            Comment

            • anothertech
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2007
              • 1715

              #7
              Re: mp c 3000 - Equal spaced horizontal lines when printing only

              Does it print the lines when you print a test page directly from the print driver? What print driver are you using?

              Comment

              • luca72
                Field Supervisor

                1,000+ Posts
                • Oct 2017
                • 1555

                #8
                Re: mp c 3000 - Equal spaced horizontal lines when printing only

                Originally posted by amr002eg
                Hello all,
                i have a Mp c 3000 printing horizontal black lines equal spaced when printing.However, when I make a copy it works fine without any problem.
                attached here a sample of the printed paper.



                starting from the assumption that you have tried from more than one pc, try to update the firmware and reset via sp "printer application"
                "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                Comment

                • FrohnB
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jul 2017
                  • 1919

                  #9
                  Re: mp c 3000 - Equal spaced horizontal lines when printing only

                  Like others have said, Start with firmware.
                  Next, make sure you are using the correct MP C3000 print driver (PCL 6 or PCL 6 universal) downloaded from www.ricoh.com . Don't use the V4 drivers.
                  Could do an IMH format on HDD SP5-832-002. Maybe try a memory clear for Printer only SP 5-801-007 I believe.
                  Reseat DIMMS.
                  I'm doubting it's actually a problem with the machine. Could be something with the router (bad port), or computer in question (spooler/ memory/ etc.).
                  Omertà

                  Comment

                  • amr002eg
                    Technician
                    • May 2013
                    • 13

                    #10
                    Re: mp c 3000 - Equal spaced horizontal lines when printing only

                    Originally posted by Zeldaman
                    Hi there!
                    First, i would update FW and the printerdriver.
                    Greetings...
                    could you please help me to find the firmaware and steps to update

                    Comment

                    • amr002eg
                      Technician
                      • May 2013
                      • 13

                      #11
                      Re: mp c 3000 - Equal spaced horizontal lines when printing only

                      Originally posted by Zeldaman
                      Hi there!
                      First, i would update FW and the printerdriver.
                      Greetings...
                      could you please help me to find the firmaware and steps to update, I'm using the last driver update

                      Comment

                      • amr002eg
                        Technician
                        • May 2013
                        • 13

                        #12
                        Re: mp c 3000 - Equal spaced horizontal lines when printing only

                        Originally posted by anothertech
                        Does it print the lines when you print a test page directly from the print driver? What print driver are you using?
                        it print the lines whenever I print any file, driver pl6

                        Comment

                        • amr002eg
                          Technician
                          • May 2013
                          • 13

                          #13
                          Re: mp c 3000 - Equal spaced horizontal lines when printing only

                          Originally posted by luca72
                          starting from the assumption that you have tried from more than one pc, try to update the firmware and reset via sp "printer application"
                          Yes, I tried from different Pcs, could you please help me to find the firmaware and steps to update

                          Comment

                          • amr002eg
                            Technician
                            • May 2013
                            • 13

                            #14
                            Re: mp c 3000 - Equal spaced horizontal lines when printing only

                            Originally posted by FrohnB
                            Like others have said, Start with firmware.
                            Next, make sure you are using the correct MP C3000 print driver (PCL 6 or PCL 6 universal) downloaded from www.ricoh.com . Don't use the V4 drivers.
                            Could do an IMH format on HDD SP5-832-002. Maybe try a memory clear for Printer only SP 5-801-007 I believe.
                            Reseat DIMMS.
                            I'm doubting it's actually a problem with the machine. Could be something with the router (bad port), or computer in question (spooler/ memory/ etc.).
                            Thanks FrohnB
                            I will trry HDD format and memor clear , I Tried also printing via usb and the lines appeared also.

                            Comment

                            • Phil B.
                              Field Supervisor

                              10,000+ Posts
                              • Jul 2016
                              • 22808

                              #15
                              Re: mp c 3000 - Equal spaced horizontal lines when printing only

                              Originally posted by amr002eg
                              Yes, I tried from different Pcs, could you please help me to find the firmaware and steps to update
                              become a CONTRIBUTOR to CTN and you can get the files you require

                              Comment

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