Format Hard Disk

[bullet102]

Re: Format Hard Disk

Basically this app allows you to control the copier as if you are stood in front of it.

So for you this allows you to take control of the copier, access service mode & format the HDD.

However accessing service mode is not really allowed by the ‘end user’

I'm not an end user as such, I'm a network administrator. Sorry, but copier admin is beyond my skillset, however it is something I'm required to do. Not trying to do anything illegal or untoward, just trying to wipe the drives on my devices to ensure any history is removed.

I've sent you an email - hoping you can help.

[bullet102]

Re: Format Hard Disk

I've done a bit of Googling and I've seen that I need to enter the System SP mode to gain access to the menu I need to wipe the HDD. The problem is I cannot get to this menu. I have tried:

• REDACTED
• also
• REDACTED

Neither work. Is the problem because the display is running Equitrac? If so, what's the work around?

[copier tech]

Re: Format Hard Disk

I've done a bit of Googling and I've seen that I need to enter the System SP mode to gain access to the menu I need to wipe the HDD. The problem is I cannot get to this menu. I have tried:

• RESET (yellow button) then 107 then C for five seconds
• also
• RESET (yellow button) then 806182 then C for five seconds

Neither work. Is the problem because the display is running Equitrac? If so, what's the work around?

[bullet102]

Re: Format Hard Disk

Perfect - thank you!

[anothertech]

Re: Format Hard Disk

Perfect - thank you!

Can you take down the information that you posted on getting into service mode? It's not public information.

[bullet102]

Re: Format Hard Disk

Can you take down the information that you posted on getting into service mode? It's not public information.

Done, but it's not hard to find with a quick google search, so it's very much in the public domain.

[zed255]

Re: Format Hard Disk

Done, but it's not hard to find with a quick google search, so it's very much in the public domain.

Not the point. Ricoh doesn't even put the SP mode info in the service manuals anymore because too many people who have no business being in SP mode were mucking up machines. We don't want it further exposed. It is appreciated that you edited to remove it. Thanks.

[Phil B.]

Re: Format Hard Disk

Not the point. Ricoh doesn't even put the SP mode info in the service manuals anymore because too many people who have no business being in SP mode were mucking up machines. We don't want it further exposed. It is appreciated that you edited to remove it. Thanks.

+1