MP C306 Firmware Update Issue

[ABS tect]

After updating firmware on an MP C306. I booted it up and everything was fine. Then, while going to interface settings to change my IP address, the machine went into error mode with "functional problem" and restarted itself. After that, the machine just sits on "preparing to update firmware" even with the firmware chip removed from the machine. I can't get into SP mode (even from the side button/check status) to look up what code the machine gave when it initially gave me the "functional problem" message. I tried re-flashing firmware. No help.

I got a bunch of SC Codes flashing while the machine sits on the "preparing to update firmware" screen. SC 860, 870-08, 872, 925. Which to my understanding all are HDD issues.

I have replaced the HDD with 2 different ones with no change.

Any suggestions?

[slimslob]

Re: MP C306 Firmware Update Issue

Have you tried powering it up with the original update SD card back in the service slot. That is the normal way to recover from an update failure.

[mga]

Re: MP C306 Firmware Update Issue

After updating firmware on an MP C306. I booted it up and everything was fine. Then, while going to interface settings to change my IP address, the machine went into error mode with "functional problem" and restarted itself. After that, the machine just sits on "preparing to update firmware" even with the firmware chip removed from the machine. I can't get into SP mode (even from the side button/check status) to look up what code the machine gave when it initially gave me the "functional problem" message. I tried re-flashing firmware. No help.

I got a bunch of SC Codes flashing while the machine sits on the "preparing to update firmware" screen. SC 860, 870-08, 872, 925. Which to my understanding all are HDD issues.

I have replaced the HDD with 2 different ones with no change.

Any suggestions?

That sounds like hdd there a tear 2 note about it are you using correct hdd did it go into format hdd when turned machine on try old hdd and format

Also did you use correct current firmware re download just in case corrupt

[ABS tect]

Re: MP C306 Firmware Update Issue

That sounds like hdd there a tear 2 note about it are you using correct hdd did it go into format hdd when turned machine on try old hdd and format

Also did you use correct current firmware re download just in case corrupt

What is the right type of HDD?

[mga]

Re: MP C306 Firmware Update Issue

What is the right type of HDD?

M4445201 HDD:320GB:AQUA
If you using one from ebay etc make sure the gb size and rpm speed is the same as the original one from the copier

[copier tech]

Re: MP C306 Firmware Update Issue

After updating firmware on an MP C306. I booted it up and everything was fine. Then, while going to interface settings to change my IP address, the machine went into error mode with "functional problem" and restarted itself. After that, the machine just sits on "preparing to update firmware" even with the firmware chip removed from the machine. I can't get into SP mode (even from the side button/check status) to look up what code the machine gave when it initially gave me the "functional problem" message. I tried re-flashing firmware. No help.

I got a bunch of SC Codes flashing while the machine sits on the "preparing to update firmware" screen. SC 860, 870-08, 872, 925. Which to my understanding all are HDD issues.

I have replaced the HDD with 2 different ones with no change.

Any suggestions?

Were you updating the firmware using the .pkg file or the romdata method?

I would try updating again using another method to what you used.

[mga]

Re: MP C306 Firmware Update Issue

Were you updating the firmware using the .pkg file or the romdata method?

I would try updating again using another method to what you used.

Think it's only romdata. The package is well out of date

Stay safe

[ABS tect]

Re: MP C306 Firmware Update Issue

I have both package and romdata. And yes I was using the correct HDD. And Slim I did try that.

So, I got it working somehow...and it was interesting. I did what mga and slim suggested, and neither worked....I put in a new HDD and it would never get to the reformat screen but instead just sit on the preparing firmware update screen. Then when i put the sd card in for failed firmware update, it did nothing again.

But doing both at the same time, i'm not sure if it was just a coincidence or not, but that seemed to do the trick. I put a new HDD in and the SD chip with firmware in at the same time. This time, I got an E something code that you get when firmware fails to update, but b/c i got this code it allowed me to exit off the update screen and then I was able to get to the format HDD screen. Once i formatted the HDD, i switched it off and booted back up with the same sd chip in. Then it allowed me to finish the firmware, and all seems to be well!

So a little weird, not sure it that makes sense at all....everything seems to be functioning well at the moment minus scan-to-folder not going through even though SMB v2&3 are on. But i still haven't looked much into the scans issue at the moment.


The original issue is resolved.

[Mark Bbb]

Re: MP C306 Firmware Update Issue

I have both package and romdata. And yes I was using the correct HDD. And Slim I did try that.

So, I got it working somehow...and it was interesting. I did what mga and slim suggested, and neither worked....I put in a new HDD and it would never get to the reformat screen but instead just sit on the preparing firmware update screen. Then when i put the sd card in for failed firmware update, it did nothing again.

But doing both at the same time, i'm not sure if it was just a coincidence or not, but that seemed to do the trick. I put a new HDD in and the SD chip with firmware in at the same time. This time, I got an E something code that you get when firmware fails to update, but b/c i got this code it allowed me to exit off the update screen and then I was able to get to the format HDD screen. Once i formatted the HDD, i switched it off and booted back up with the same sd chip in. Then it allowed me to finish the firmware, and all seems to be well!

So a little weird, not sure it that makes sense at all....everything seems to be functioning well at the moment minus scan-to-folder not going through even though SMB v2&3 are on. But i still haven't looked much into the scans issue at the moment.


The original issue is resolved.

I had about the same issue with a mpc3003. After i removed the sd card, it started upgrading the firmware! It seems to be that HDD is involved...?

[Gift]

Re: MP C306 Firmware Update Issue

MPC306 update was weird every now and then, how long did you wait on that "preparing..." screen?

In some cases the machine does acually continue/restore the (package) update but isn't able to display the progress, so first thing to do is just give it time, at least 45 minutes.

[ABS tect]

Re: MP C306 Firmware Update Issue

MPC306 update was weird every now and then, how long did you wait on that "preparing..." screen?

In some cases the machine does acually continue/restore the (package) update but isn't able to display the progress, so first thing to do is just give it time, at least 45 minutes.

We left it on for hours and it just at there....not sure what happened but thankful its back up and running.

[mga]

Re: MP C306 Firmware Update Issue

I have both package and romdata. And yes I was using the correct HDD. And Slim I did try that.

So, I got it working somehow...and it was interesting. I did what mga and slim suggested, and neither worked....I put in a new HDD and it would never get to the reformat screen but instead just sit on the preparing firmware update screen. Then when i put the sd card in for failed firmware update, it did nothing again.

But doing both at the same time, i'm not sure if it was just a coincidence or not, but that seemed to do the trick. I put a new HDD in and the SD chip with firmware in at the same time. This time, I got an E something code that you get when firmware fails to update, but b/c i got this code it allowed me to exit off the update screen and then I was able to get to the format HDD screen. Once i formatted the HDD, i switched it off and booted back up with the same sd chip in. Then it allowed me to finish the firmware, and all seems to be well!

So a little weird, not sure it that makes sense at all....everything seems to be functioning well at the moment minus scan-to-folder not going through even though SMB v2&3 are on. But i still haven't looked much into the scans issue at the moment.


The original issue is resolved.

Unplug network cable and open side door also use a standard 2gb sd card format in bottom slot

[mido2020]

Re: MP C306 Firmware Update Issue

After updating firmware on an MP C306. I booted it up and everything was fine. Then, while going to interface settings to change my IP address, the machine went into error mode with "functional problem" and restarted itself. After that, the machine just sits on "preparing to update firmware" even with the firmware chip removed from the machine. I can't get into SP mode (even from the side button/check status) to look up what code the machine gave when it initially gave me the "functional problem" message. I tried re-flashing firmware. No help.

I got a bunch of SC Codes flashing while the machine sits on the "preparing to update firmware" screen. SC 860, 870-08, 872, 925. Which to my understanding all are HDD issues.

I have replaced the HDD with 2 different ones with no change.

Any suggestions?

I wonder if anyone has the latest firmware for mp c306z . I really need to update my copier and i can't find it anywhere

[sandmanmac]

Re: MP C306 Firmware Update Issue

I wonder if anyone has the latest firmware for mp c306z . I really need to update my copier and i can't find it anywhere

Firstly, You should be able to visit the application site (using the app on the screen of the machine) and update the firmware.
If that doesn't work for some reason, the Firmware Update tool is now FREE to ANYONE on the Ricoh Driver download page, so having said that, I'm not sure what you mean by "can't find it anywhere", because it would appear that you haven't looked "anywhere"

[mido2020]

Re: MP C306 Firmware Update Issue

Firstly, You should be able to visit the application site (using the app on the screen of the machine) and update the firmware.
If that doesn't work for some reason, the Firmware Update tool is now FREE to ANYONE on the Ricoh Driver download page, so having said that, I'm not sure what you mean by "can't find it anywhere", because it would appear that you haven't looked "anywhere"

Thanks for your reply.I don't have application site app in my firmware. I tried richo firmware app using my pc but it didn't work . I tried to register for richo octopus but i have access denied. I googled it but still I can't find link to download it. So I asked for your help.